Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Rebuilding Sales Cloud
What do you like best about the product?
We've been in sales cloud for about 5 years but legacy processes and habits drove us to a rebuild. We love the ease of starting from scratch and that fresh new sales cloud smell.
What do you dislike about the product?
We've found that folks without classic training or mentorship lead to bad decisions, bad habits, and bad processes.
What problems is the product solving and how is that benefiting you?
Sales cloud is our primary CRM Sales tool and drives our business.
Integrated
What do you like best about the product?
That it can connect to our primary customer communication platform, Marketing Cloud.
What do you dislike about the product?
It is tough to leverage for independent Agents, not employed by our org, but need to have access to our info.
What problems is the product solving and how is that benefiting you?
An easy way to visualize communications sent to our customers
Solid route planning and optimization
What do you like best about the product?
Easy to configure layers to surface any records, such as leads or opportunities that might need attention.
Possible to plan up to a week's worth of field visits with optimized routing.
Possible to plan up to a week's worth of field visits with optimized routing.
What do you dislike about the product?
The scheduled visits do not automatically snap to the nearest interval which is frustrating to adjust manually.
What problems is the product solving and how is that benefiting you?
Clients with particularly dense sales territories benefit from effective routing to maximize time spent at the customer's rather than on the road.
Sales cloud is an enabler
What do you like best about the product?
Sales cloud brings our customer database together enabling reps to experience a 360° profile. It allows you to customize to make all data centralized. Our users are adopting it very quickly and looking for improvements and deficiencies.
What do you dislike about the product?
Sales cloud is somewhat limited when it comes to related items. Things like activities and sinking with outlook have become less efficient.
What problems is the product solving and how is that benefiting you?
Sales cloud gives us one location where every user can add to our access needed information about all customers. The customer record within sales cloud offers all related items for our marketing initiatives and our service cases. Before it was email, Outlook and various other self-made tools
Salesforce cloud is great!
What do you like best about the product?
Being able to see all the data for my customers
What do you dislike about the product?
Need more help support from technical team
What problems is the product solving and how is that benefiting you?
Getting all data at fingerips
Great CRM
What do you like best about the product?
Einstein agents help me work faster.....
What do you dislike about the product?
As a developer you need to learn the platform but there is lots of help with Trailheads
What problems is the product solving and how is that benefiting you?
Come up with solutions for my custimers
Sales Cloud Possibilities
What do you like best about the product?
Sales Cloud really can be impactful with the right guidance and thought.
What do you dislike about the product?
Access to the SF ecosystem and the connection with all the data.
What problems is the product solving and how is that benefiting you?
Salesforce keeps customer data, enabling us to use it to continue to drive our business by understanding our customer.
Salesforce Consultant
What do you like best about the product?
It’s designed to streamline every step of the sales process, giving complete visibility into customer interactions, pipeline stages, and forecasting.
What do you dislike about the product?
I don't have anything I dislike about Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
Business processes
Best crm capabilities out there
What do you like best about the product?
Helps handle opps and leads between partners and end customers
What do you dislike about the product?
Sometimes difficult to customize based on org specific needs
What problems is the product solving and how is that benefiting you?
Sharing sales info between partners and end customers
Sales cloud is great
What do you like best about the product?
It is helping our clients to. Get the best out of the process in the sinplest way
What do you dislike about the product?
Nothing is there to dislike with sales cloud
What problems is the product solving and how is that benefiting you?
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