Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Limitless possibilities
What do you like best about the product?
Sales cloud is an amazing product because it will grow with your organization and allows for customization to your individual orgs needs.
What do you dislike about the product?
I do not dislike anything about the product.
What problems is the product solving and how is that benefiting you?
It is helping track all accounts and relevant opportunities.
It is brilliant and simply
What do you like best about the product?
The data availability through thedirext cloud
What do you dislike about the product?
Not much dislike of the product as it is
What problems is the product solving and how is that benefiting you?
Routing
Sales Cloud is amazing
What do you like best about the product?
I love the ease of user management and workflow automation.
What do you dislike about the product?
I wish the cost was lower for our organization.
What problems is the product solving and how is that benefiting you?
Duplicate management of contacts is a breeze.
Empowers our sales and customer service teams
What do you like best about the product?
Salesforce Service Cloud has been a transformative tool for both our customer service representatives (CSR) and sales teams, allowing us to stay on top of customer needs and trends. The platform has significantly improved how we manage customer interactions, enabling us to provide a more personalized and efficient customer experience.
What do you dislike about the product?
The challenge of adoption, making sure everyone uses it to the fullest!
What problems is the product solving and how is that benefiting you?
One of the standout features of Service Cloud is its unified customer view. Our CSRs can access customer information, past interactions, and preferences in one place, which greatly reduces response times and enhances the quality of service. The ability to track and manage cases in real-time ensures that no customer inquiry is missed, and the automation of routine tasks frees up our team to focus on more critical, complex issues.
It helped me create a heat map and target customer accordingly
What do you like best about the product?
Opportunity management and lead targeting
What do you dislike about the product?
Campaign management could be better and dedupe rules
What problems is the product solving and how is that benefiting you?
Leaf management and better outreach
#1 CRM
What do you like best about the product?
It's the most comprehensive, powerful, intelligent and trusted CRM platform in the market.
What do you dislike about the product?
It's quite complex and requires deep knowledge to make the most of it.
What problems is the product solving and how is that benefiting you?
Full view into our customers, accounts, prospects and users.
Best product ever
What do you like best about the product?
The control you have over your sales data
What do you dislike about the product?
Sometimes it can be complicated to add customized fields
What problems is the product solving and how is that benefiting you?
I am always able to know what my colleagues are doing with our partners
Awesome tool for sales force
What do you like best about the product?
Its useful for revenue generation and complete sales cycle
What do you dislike about the product?
It helps sales team to generate new opportunities from leads and track revenues
What problems is the product solving and how is that benefiting you?
Revenue recognition
Best CRM for all type of customers
What do you like best about the product?
Possibility of having a 360 Customer View
What do you dislike about the product?
Probably the price for the subscriptions
What problems is the product solving and how is that benefiting you?
Manage sales team effectively
Unlimited Possibilities
What do you like best about the product?
Moving from a closed ecosystem to Salesforce opened up unlimited possibilities for efficiency and access to our data!
What do you dislike about the product?
No complaints. Been a great experience so far.
What problems is the product solving and how is that benefiting you?
We use it for POS and constituent management.
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