Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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A flexible solution
What do you like best about the product?
Been working in Salesforce Sales Cloud since 2010 and it has integrated tons of functionality while maintaining the platforms flexibility to incorporate unique business practices
What do you dislike about the product?
Licensing can be to challenging to navigate
What problems is the product solving and how is that benefiting you?
It's flexibility. We are a nonprofit that primarily does fee for service contacts that do not follow a basic sales process.
Fast and scalable solutions within Sales Cloud
What do you like best about the product?
It is very scalable to the UI and user experience with automation, colors, paths etc
What do you dislike about the product?
Nothing it's very customizable, maybe the need for LWC and Apex to enhance the components on Lightning app builder
What problems is the product solving and how is that benefiting you?
Moslty all the business challenges, pain points with automation, UI / UX
Increases sale effectiveness
What do you like best about the product?
Salesforce helps streamline activities and aligns resources to hit sales targets
What do you dislike about the product?
Requires change management resources to Drive high adoption
What problems is the product solving and how is that benefiting you?
Integration with Marketo
Best CRM
What do you like best about the product?
Maturity and interconnectedness with the rest of the tech stack
What do you dislike about the product?
It can be complex to implement for existing businesses
What problems is the product solving and how is that benefiting you?
Allows agents to connect to prospects on many channels
Amazing experience
What do you like best about the product?
Salesforce Sales Cloud is amazing, help so much
What do you dislike about the product?
Nothing to say about Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
The 360 view for all clients
Sales Cloud has changed the way our sales teams work together
What do you like best about the product?
Sales Cloud provided us with a highly customizable platform that allowed us to bring all of our businesses onto one unified CRM for the first time. We were able to implement custom sales process for each group that have allowed us to have a clearer picture of all customer interactions and provide our sales teams with better cross selling opportunities.
What do you dislike about the product?
So far there is nothing that comes to mind.
What problems is the product solving and how is that benefiting you?
It has allowed all of our sales teams to be on the same CRM platform for the first time.
Great CRM
What do you like best about the product?
Easy to use for reps and requires little training
What do you dislike about the product?
Time to implement for necessary integration with other systems
What problems is the product solving and how is that benefiting you?
360 of customer and quotibg
Salesforce
What do you like best about the product?
I appreciate the comprehensive CRM Features. Sales Cloud offers robust tools for managing leads, opportunities, and accounts, allowing sales teams to track customer interactions effectively.
What do you dislike about the product?
Salesforce Sales Cloud can be expensive, especially for small businesses, with additional costs for advanced features and integrations. It also has a steep learning curve, requiring time and training to fully leverage its capabilities.
What problems is the product solving and how is that benefiting you?
Opportunities and campaign efficacy
Great experience
What do you like best about the product?
Salesforce Sales Cloud stands out for its comprehensive features that streamline the entire sales process. The best part is its ability to centralize customer data, allowing sales teams to easily track leads, opportunities, and interactions in one place. The powerful automation tools, like workflow rules and AI-driven insights from Einstein, help optimize tasks, forecast sales more accurately, and personalize customer experiences. Plus, the platform’s customization and integration options make it adaptable to various business needs, which boosts efficiency and drives growth.
What do you dislike about the product?
Nothing at all. One of the best product .
What problems is the product solving and how is that benefiting you?
Collaboration and communication
Sales Cloud is driving efficiency gains for Sales Team
What do you like best about the product?
The key to unlock efficiency gains was centralization and integration. Sales Reps can access everything they need to drive sales on a single window, compared to using 7 applications and multiple spreadsheets. The team is happy and engaged, with high adoption rates.
What do you dislike about the product?
The team feels the interface could be even more streamlined and decluttered to remove distractions and encourage focus.
What problems is the product solving and how is that benefiting you?
Main problem to be solved is Sales Reps
spending a significant portion of their time doing admin tasks instead of high-value work.
spending a significant portion of their time doing admin tasks instead of high-value work.
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