Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization and Data Tools, But Email Marketing Needs Improvement
What do you like best about the product?
Ability to customize of need be. Tools to assist with managing data.
What do you dislike about the product?
Would like more robust email marketing vs having 3rd party integrations.
What problems is the product solving and how is that benefiting you?
Shared data vs siloed applications.
Dependable with User-Friendly AI Features
What do you like best about the product?
I love Salesforce Sales Cloud for its ease of use and valuable AI features. It's incredibly beneficial for capturing prospect information and automating tasks with features like agent force. The initial setup was simple, which is another advantage.
What do you dislike about the product?
I wish the configuration, especially around AI, was easier. It would be beneficial to streamline the setup process to make building agents simpler and more straightforward.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to capture prospect information, automate processes with AI, and streamline sales proposals, enhancing our ability to win deals.
Great CRM Features, but High Costs and Add-Ons Can Be a Barrier
What do you like best about the product?
Track and manage customer information and interactions in one place.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
What do you dislike about the product?
Licensing fees can be expensive, especially for small and mid-sized businesses.
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
What problems is the product solving and how is that benefiting you?
Deploying Sales Cloud properly requires deep planning and technical knowledge.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
Effortless Sales Management with Salesforce
What do you like best about the product?
I love how easy it is to set up Salesforce Sales Cloud. It effectively manages our sales pipeline, tracks deal closures, and forecasts future revenue. The reporting activity tracking is incredibly useful for seeing our progress towards revenue goals in real-time and for weekly updates. Overall, the ease of use makes me consider purchasing it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our sales pipeline, track deal closure, and forecast future revenue, enhancing our ability to monitor progress towards revenue goals and streamline weekly updates.
Great Tool for Lead Management, but Implementation Is Slow
What do you like best about the product?
Best in class tool for easy access of leads, opportunities and other metrics.
What do you dislike about the product?
Takes too long to implement.would need more low code capabilities.
What problems is the product solving and how is that benefiting you?
Lead management, sales,
Salesforce Maps Makes Event Planning Easy for Our Sales Team
What do you like best about the product?
We love using the Salesforce maps for a lot of different things in our org specifically for our sales team for events.
What do you dislike about the product?
I have no complaints that come to mind, the setup and integration was super easy.
What problems is the product solving and how is that benefiting you?
Helps us ensure we are optimizing our team and being more efficient with leads for events
User-Friendly Platform with Seamless Integration
What do you like best about the product?
I love Salesforce Sales Cloud for its user-friendly and intuitive interface, which made my initial transition seamless. The ability to track all interaction data in a single source is invaluable, providing crucial visibility for leadership of team interactions. Additionally, I find the API and reporting features particularly useful for our operations.
What do you dislike about the product?
As an administrator, I find it challenging to locate things easily in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track all interaction data in a single source, providing leadership visibility across all teams, which enhances our decision-making process.
Pipeline Inspection Made Easy with Usability
What do you like best about the product?
I really appreciate the usability of Salesforce Sales Cloud; it's user-friendly and doesn't require extensive technical skills to operate. The pipeline inspection and account plans are particularly invaluable, helping maintain strong customer relationships. I also love the available training resources on Trailhead, making it easy for any admin to learn and adapt effectively.
What do you dislike about the product?
I would like the account plans to be much more flexible, particularly with the ability to add pick list value sets. This flexibility is currently lacking, and I've already made a request for this improvement on Salesforce's Ideas Exchange.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for pipeline inspection and account plans, which helps maintain customer relationships through hierarchy mapping and account plans, solving relationship management effectively.
Great Out-of-the-Box Features on FSC, Still Exploring More
What do you like best about the product?
The out of the box capabilities on FSC that we can use for our business
What do you dislike about the product?
Nothing am still trying to understand all the capabilities that on FSC
What problems is the product solving and how is that benefiting you?
Customer Experience and automation of sales processes
Quick Setup with Sales Cloud
What do you like best about the product?
Sales cloud is the base Salesforce product and can be stood up and getting value in a matter of minutes.
What do you dislike about the product?
In order to get the functionality you want a high amount of customization can be needed.
What problems is the product solving and how is that benefiting you?
Marketing automation and consumer engagement.
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