Any organization with leads and a positive pipeline that spans different geographies can benefit from using Salesforce Cloud to manage its entire sales cycle effectively.
Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I would say it's only because they're the only tool I know
What do you like best about the product?
Easy to use. It feels intuitive for the most part
What do you dislike about the product?
lots of set up
not always super easy to find things or run reports
not always super easy to find things or run reports
What problems is the product solving and how is that benefiting you?
It centralizes and becomes the source of truth for our business. Plus coaching opps within the data
Reliable and Easy to use
What do you like best about the product?
Salesforce sales cloud provides hassle free service. The best thing about it is the customization and scalability that it provides. Also it has good community and support.
What do you dislike about the product?
There a few things that makes me think to go for Salesforce Sales Cloud like cost, complexity & implementation time it takes.
What problems is the product solving and how is that benefiting you?
Sales Cloud automates sales tasks, streamlines workflows & Centralized communication tools within Sales Cloud facilitate better collaboration and communication within sales teams and with customers.
It was an great experience using Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud has boosted our sales operations by making our processes smoother and our team more productive with centralized customer data and customizable dashboards. Its great support and easy integration with other systems make it a simple and effective solution for our business. As I grew more familiar with it, I started using it more frequently.
What do you dislike about the product?
It is very expensive compare to others and also it is little bit complex to learn as it might become harder to adopt for new users. Initially, I also found it difficult to navigate, but over time, it became easier to use i.e. ease of implementation in different operations.
What problems is the product solving and how is that benefiting you?
It helped me in CRM, also in different sales operations which helped me in company's growth.
Great Product and Makes Life Easier
What do you like best about the product?
Pipeline management, forecasting, contact/lead management
What do you dislike about the product?
the pipeline management doesnt show gross profit in the highlight bar
What problems is the product solving and how is that benefiting you?
Salesforce creates a platform that takes the place of multiple other programs. The ability to cusotmize to a degree for the company is nice and the customer service is responsive.
an excellent CRM system
What do you like best about the product?
to maintain customer data track customer history
very easy user interface good customer support
very easy user interface good customer support
What do you dislike about the product?
can improve on system lag sometimes i faced a issue
What problems is the product solving and how is that benefiting you?
maintain customer information and navigate with previous tickets
Manage records of all incoming leads and offers comprehensive management
What is our primary use case?
How has it helped my organization?
Salesforce includes various objects that help manage records of all incoming leads. These leads may come from different sources, such as workshops or other channels. Once the leads are collected, organizations use various methods to engage with them, including email marketing or direct calls. Each organization has its process for analyzing leads.
For example, if a lead responds to an email, it may be considered a valuable lead. The sales or business development team will then reach out to understand their needs. The qualified leads eventually enter the opportunity pipeline. Salesforce provides a platform to manage and process these leads, from initial collection to closing opportunities, streamlining the entire process.
What is most valuable?
One of Salesforce's key features is its comprehensive management of the opportunity pipeline. You can document all relevant details during client discussions and use Chatter for team communication. Roles and permissions allow team members to see the status of opportunities and plan their actions accordingly. Salesforce offers extensive customization options, allowing you to tailor the opportunity pipeline to meet specific customer needs.
Additionally, Salesforce supports integration with various tools. You can connect it with marketing solutions, whether Salesforce's own or third-party platforms. Telecalling and quotation generation can be managed directly within Salesforce, eliminating the need for separate tools. The platform also facilitates asset assignment during contract phases.
What needs improvement?
One concern with Salesforce's CPQ solution is that the integration and user interface are not as seamless as possible. Although CPQ was successfully integrated into Salesforce following its acquisition, there are still noticeable gaps in the UI and the features. These issues reflect the challenges of merging acquired solutions with the existing Salesforce platform, which, despite successful integration, still shows areas for improvement.
For how long have I used the solution?
I have been using Salesforce Sales Cloud for over five years.
What do I think about the stability of the solution?
Occasionally, certain features may not work due to ongoing maintenance or background updates. If you encounter an issue and raise a ticket, Salesforce responds quickly. Their support team provides direct assistance for major issues.
What do I think about the scalability of the solution?
It can be scaled both horizontally and vertically.
How are customer service and support?
It offers excellent technical support with multiple service levels. For prime customers, on-call support is available. There are three levels of support: at the basic level, you raise a ticket and receive a response based on the ticket's severity within 24 hours, with most issues resolved in a few days. Prime customers benefit from direct, on-call support, ensuring a high level of service.
How was the initial setup?
The initial setup depends on the organization's requirements. It is relatively straightforward for a small organization with only fifty licenses. However, for a larger organization that needs 500 licenses and has extensive requirements, the process becomes more complex due to the significant customization needed. Thus, the setup complexity is directly tied to the client's specific needs.
I rate the initial setup a six or seven out of ten, where one is difficult and ten is easy.
What was our ROI?
It streamlines the entire sales process, allowing top executives, such as the CEO, to easily access sales performance data without connecting with numerous individuals. They can review pipeline statuses and overall performance directly from their laptop. This efficiency significantly benefits CXO-level executives by providing a clear and comprehensive view of sales operations.
What's my experience with pricing, setup cost, and licensing?
Pricing for Salesforce can be high compared to some other products. For example, Zoho often has lower prices.
What other advice do I have?
Forecasting in Salesforce involves analyzing conversion rates and probabilities set by the customer for each deal. For instance, if a positive pipeline is forecasted for six months to a year, you can predict the potential revenue for the upcoming quarter based on these probabilities. Additionally, historical data from previous years can help refine these forecasts. Immediate predictions rely on the current pipeline, while long-term forecasts use historical data to project revenue over the next few years.
Salesforce requires minimal maintenance because it handles infrastructure management itself. The primary maintenance tasks involve managing customizations, adding new users, and addressing evolving requirements, particularly in larger organizations. Other than these updates, Salesforce operates with little need for additional maintenance.
Salesforce can be costly, but it is highly recommendable if it aligns with your organization's needs.
Overall, I rate the solution an eight out of ten.
One of the best cloud service i have used ever
What do you like best about the product?
One of the best CRM application for growing your business with amazing features, ease of implementation, and ease of integration with third-party and add-on options it offers
What do you dislike about the product?
Not the cheapest solution in the market and a Salesforce subscription has to be paid fully upfront for a year (when I used it last time, not sure if it is currently the same scenario or not) so not the best fit for small businesses/startups
What problems is the product solving and how is that benefiting you?
Provide visual workflow, dashboards and reports that benefited to cut implementation time by 50%, good analytics experience, track leads, and gives close relationship as B2B sales
Salesforce made it very simple to get client and customer leads.
What do you like best about the product?
Salesforce was a easy and our go-to tool for work which we use is daily, and now that the new version has been implemented, everything is running well. Our IT team really appreciates the customer care, since they quickly resolve issues.
What do you dislike about the product?
refreshing issue in the old version, the new update is good
What problems is the product solving and how is that benefiting you?
Managing customer leads and keeping track of our agents productivity
Salesforce Sales Cloud is a great tool for managing the leads
What do you like best about the product?
Salesforce Sales Cloud makes it easier to access, understand, and manage leads, assign them, and has multiple options, which makes life easier in terms of managing the data, following up with the leads, and a lot more.
What do you dislike about the product?
Salesforce Sales Cloud is an easy platform to understand, and it has a good support team, so there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has such a good and friendly support team; hence didn't have any problem
Business Management has become a walk in the park now!
What do you like best about the product?
easy implementation and integration with various other software, customer support team is extremely prompt with providing resolution, makes the entire end to end lead management and tracking a hassle free experience
What do you dislike about the product?
sometimes the software requires multiple times of refreshing the page to update data (maybe due to lag in network)
What problems is the product solving and how is that benefiting you?
Helps in day-to-day lead distribution management and tracking of allotted leads to each employee on the floor, for employees it works well to track lead conversion daily and monthly eventually leading to increase in sales.
showing 1,981 - 1,990