Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Agentforce Sales Keeps Leads Organized with Game-Changing Pipeline Visibility
What do you like best about the product?
Honestly? The fact that it actually remembers everything so I don't have to!
The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.
The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.
And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week.
The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.
The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.
And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week.
What do you dislike about the product?
Honestly? The fact that it actually remembers everything so I don't have to!
The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.
Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.
The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.
And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.
Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle.
The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.
Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.
The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.
And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.
Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle.
What problems is the product solving and how is that benefiting you?
Honestly, it's solving the one problem every sales team secretly struggles with — organized chaos.
Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff.
Here's what actually changed for us:
No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails.
AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities.
Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting.
Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference.
ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost.
Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it.
Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff.
Here's what actually changed for us:
No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails.
AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities.
Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting.
Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference.
ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost.
Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it.
Powerful AI Automation and Customization with Clear Sales Pipeline Visibility
What do you like best about the product?
What I like most about Agentforce Sales is its powerful AI-driven automation, strong customization options, and clear, end-to-end visibility into the sales pipeline. It enables sales teams to manage leads, opportunities, forecasting, and customer interactions more efficiently, while cutting down on manual work through intelligent automation and real-time insights.
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can feel complex and overwhelming for new users because of its broad range of features and customization options. The platform also comes with a steep learning curve, and implementation or more advanced customization often requires technical expertise. On top of that, licensing, add-ons, and support costs can add up quickly and become expensive for smaller teams or organizations.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps address problems such as manual sales processes, scattered customer data, and inefficient lead tracking. It brings key information into one place, automates workflows, and offers AI-driven insights to support the sales team. As a result, it improves productivity, strengthens collaboration, and speeds up decision-making. Overall, it helps deliver better customer engagement while reducing manual effort throughout the sales and customer management process.
Solid Single Source of Truth for Complex UK & EMEA Accounts
What do you like best about the product?
It’s a solid single source of truth... keeps track of complex UK and EMEA accounts without the usual faff.
The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry.
The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff.
The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry.
The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff.
What do you dislike about the product?
Sometimes the interface feels cluttered with features we just don't need... which can make simple tasks take a few more clicks than necessary.
What problems is the product solving and how is that benefiting you?
The main problem it’s solving is the sheer amount of manual admin that usually eats into a sales day... things like logging activity, updating opportunity stages, and digging for deal context
Unified Customer Data and Autonomous AI Agents That Boost Sales Productivity
What do you like best about the product?
Agentforce Sales excels at unifying customer data and automating the entire sales cycle. Users value its autonomous AI agents for lead qualification, intelligent workflow automation that reduces "busywork," and real-time, data-driven coaching. These features collectively drive higher productivity, faster deal cycles, and more personalized customer relationships.
What do you dislike about the product?
Commonly cited drawbacks of Agentforce Sales (formerly Salesforce Sales Cloud) include a steep and complex learning curve, high—and often unpredictable—consumption-based pricing, and a challenging implementation process. Users also frequently mention data privacy concerns, potential Al "hallucinations," and a loss of personal touch in customer interactions, which can make it harder to manage more complex situations.
What problems is the product solving and how is that benefiting you?
highlights critical problems such as high-volume manual tasks, slow lead response times, and inconsistent customer interactions. Deploying autonomous AI agents helps address these issues by automating routine work (for example, prospecting and scheduling), boosting productivity, improving lead scoring, and accelerating deal velocity.
Practical AI Automation That Streamlines Sales Inside Salesforce
What do you like best about the product?
What I like most about Agentforce Sales is how it combines AI automation with the Salesforce CRM ecosystem in a very practical way. It reduces manual work by automating tasks like lead follow-ups, call summaries, pipeline updates, and customer interaction tracking, which lets sales teams spend more time actually selling.
Another strong point is the centralized visibility it provides. Everything from leads and opportunities to customer history and analytics is available in one place, making the sales process more organized and easier to manage. The integration with Data Cloud and real-time insights also helps sales teams make better decisions.
Another strong point is the centralized visibility it provides. Everything from leads and opportunities to customer history and analytics is available in one place, making the sales process more organized and easier to manage. The integration with Data Cloud and real-time insights also helps sales teams make better decisions.
What do you dislike about the product?
One thing I dislike about Agentforce sales is that the platform can feel overly complex, especially for new users. There are so many features, menus, and configuration options that it creates a steep learning curve and can slow adoption for teams that aren’t very technically experienced.
Another downside is pricing. The platform can become expensive as companies add more users, integrations, AI features, and customization. For small businesses, the overall cost can be difficult to justify.
I also think the AI capabilities are still evolving. Some users may feel the product is marketed more aggressively than its current maturity level.
Another downside is pricing. The platform can become expensive as companies add more users, integrations, AI features, and customization. For small businesses, the overall cost can be difficult to justify.
I also think the AI capabilities are still evolving. Some users may feel the product is marketed more aggressively than its current maturity level.
What problems is the product solving and how is that benefiting you?
It solves problems related to manual CRM work, slow follow-ups, lead management, and repetitive sales tasks. In many organizations, sales teams spend too much time updating records, tracking customer interactions, assigning leads, and preparing reports instead of focusing on actual selling. Agentforce helps automate these processes using AI and workflow automation.
It also improves response time and decision-making by analyzing CRM data, prioritizing opportunities, and automatically suggesting next actions. Features like AI-driven lead routing, automated follow-ups, sales coaching, and customer interaction summaries reduce operational delays and improve productivity.
The biggest benefit is efficiency. Sales teams can focus more on customer relationships and closing deals instead of repetitive administrative work. Centralized CRM visibility and AI insights also make collaboration between teams easier and more organized.
It also improves response time and decision-making by analyzing CRM data, prioritizing opportunities, and automatically suggesting next actions. Features like AI-driven lead routing, automated follow-ups, sales coaching, and customer interaction summaries reduce operational delays and improve productivity.
The biggest benefit is efficiency. Sales teams can focus more on customer relationships and closing deals instead of repetitive administrative work. Centralized CRM visibility and AI insights also make collaboration between teams easier and more organized.
Simple, Intuitive UI with Comprehensive Dashboards and Reporting
What do you like best about the product?
The UI is simple and easy to navigate, and the dashboards and reporting are comprehensive and well organized. Easy integrations with other systems.
What do you dislike about the product?
It’s lagging when it comes to AI features, and it feels expensive for the ROI and overall value it provides.
What problems is the product solving and how is that benefiting you?
A sales CRM for managing leads and opportunities, serving as a single source of truth across all GTM motions.
Straightforward Exploration and Strong Integrations for Broad Data Tracking
What do you like best about the product?
Good data tracking, with a broad range of use cases. It’s widely used across organisations, which makes it easier to pick up and use even when moving between different orgs on a sales team. Exploration is straightforward and easy. Integrates with all other applications and has decent intelligence but performance wise its quite average
What do you dislike about the product?
Not very well optimized with artificial intelligence. The platform could be more compatible with agentic solutions. Having to log in multiple times within the same day is quite annoying, since it logs out again after a very short time. The cost is higher for the organisation, and its growth feels slow compared to newer CRM solutions launched in the market.
What problems is the product solving and how is that benefiting you?
Lead management has been really helpful for us, especially given the immense number of clients we handle and the overall volume of leads managed by the org. It helps us keep track of each lead more clearly and consistently. For cross-functional work, we can see updates on all tasks being done on the same lead by different teams, which makes it easier to stay aligned, keep proper track, and optimize solutions. Client-level ticket/SRF raising has also become easier with this, with less dependency on multiple platforms.
Robust CRM for Volunteer Management with Minor Integration Hiccups
What do you like best about the product?
I like that Agentforce Sales pulls information from so many different places, making it quite versatile. The reports are easy to use for visually representing information, which is very helpful. The interface is easy to navigate around, and I find the search feature pretty great, enhancing the usability of the software.
What do you dislike about the product?
Sometimes information is housed in different places and can be hard to track down. An increased overlap of information and syncing data in different places would be helpful. Additionally, it was a steep learning curve for the initial setup.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to manage a ton of people in a personalized way, keeping all data in one place. It pulls information from different sources and has easy reports for visuals.
User-Friendly and Easy to Learn CRM
What do you like best about the product?
We no longer use Salesforce Sales Cloud but we use to about 2 years ago, it was a great system for the years we used it but was outdated versus other platforms in the market. I liked the user friendly system they had which was pretty simple and easy to learn.
What do you dislike about the product?
How it quickly became outdated versus other CRM in the market, they did not adapt as quickly to AI and limited intergrations to lead generation tools.
What problems is the product solving and how is that benefiting you?
We no longer use Salesforce Sales Cloud, we decided to switch to a different CRM that is more price effective, more modern and comparable to salesforce.
Seamless Communication, But Setup Challenges
What do you like best about the product?
Agentforce Sales is very easy to work with and offers a lot of different aspects. I use it for sending information, keeping some of our CRM information, and using it for communication throughout our team. It helps solve issues with space and getting files and information on accounts to other individuals on my team, and it works seamlessly.
What do you dislike about the product?
There have been additions through the American Red Cross on adding certain things and that's taken a while. There have been times where it was unable to utilize it because of the employer not having these things available. And then once certain additions were made, then it was much easier to use. We encountered a lot of challenges as we were trying to learn the system. It did take about a month or a month and a half to really get to utilize it properly.
What problems is the product solving and how is that benefiting you?
I find Agentforce Sales helps with space issues and sharing account info with my team seamlessly. It's easy to use for sending information, storing CRM data, and communication.
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