Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Agentic Features Backed by Extensive Training
What do you like best about the product?
The agentic features are comprehensive, and they’re very well supported by extensive training across all capabilities.
What do you dislike about the product?
Agentforce subscriptions require careful understanding and ongoing management, especially for organizations working within a tight budget.
What problems is the product solving and how is that benefiting you?
It has significantly improved our data quality while also reducing the amount of admin time required.
Easy to Work With, Excellent Training
What do you like best about the product?
it easy to work with it, love the training
What do you dislike about the product?
something has too much information, not properly
What problems is the product solving and how is that benefiting you?
It looks old need to be newer
Accurate, Reliable Contact Info with a Smooth Experience
What do you like best about the product?
I will only say that it is accurate enough to rely somely in the contact info - I typically don't even have to verify the data with other engines. I don't want to share the other engines because you keep aking me leave reviews one after another without getting the reward; so I rather not get into details.
What do you dislike about the product?
Nothing - everyhting is running smothly. I wouldn't change anything
What problems is the product solving and how is that benefiting you?
Well, I am a Manager of an SDR team - in essence that's what we do - we search for leads and SQLS
Excellent Sales Pipeline Visibility and Opportunity Management
What do you like best about the product?
The best feature is sales pipeline visibility and opportunity management. It provides more visibility of sales leads and follow up to close sales
What do you dislike about the product?
The UI could be more user-friendly and require fewer clicks to get things done.
What problems is the product solving and how is that benefiting you?
It helps with lead generation and visibility, which makes it easier to allocate resources accordingly.
Mobile App and Dashboard Make Opportunity Tracking Easy
What do you like best about the product?
I personally likes it's mobile app support, due to on site responsibilities it is easier for me. Also the dashboard view even makes it more easier. Also it's opportunity tracking and management feature is hay I like most.
What do you dislike about the product?
Initial setup requires lots of efforts and without proper training it is difficult to operate
What problems is the product solving and how is that benefiting you?
It helps us manage teams and customers because it lets us keep data project-wise and monitor everything properly thanks to its live updating. Agent Force Sales also helps us build trust with customers and maintain a good relationship. Impress overall productivity.
Effortless Lead Capture and Auto-Qualification
What do you like best about the product?
It helps with capturing and auto-qualifying leads.
What do you dislike about the product?
It takes some time to adjust and refine the configurations
What problems is the product solving and how is that benefiting you?
It has benefited me by reducing the time it takes to qualify leads.
Keeps Everything in One Place with Clear Pipeline Visibility
What do you like best about the product?
It helps me keep everything in one place and lets me know how my pipeline currently looks.
What do you dislike about the product?
So far there is nothing that I dislike, but then when I get something, I will let you know.
What problems is the product solving and how is that benefiting you?
It helps me see which part of the pipeline I am at and how much I have completed, and how much time it will take for me to convert it.
A Digital Sales Teammate That Cuts Daily Workload
What do you like best about the product?
What I appreciate most about Agentforce Sales is that it genuinely reduces the day-to-day sales workload, rather than simply offering assistance.
It takes care of repetitive tasks such as follow-ups and routine updates, and since it’s tightly integrated with CRM data, the insights it provides feel relevant and easy to act on.
Overall, it comes across more like a digital sales teammate than just another tool in the stack.
It takes care of repetitive tasks such as follow-ups and routine updates, and since it’s tightly integrated with CRM data, the insights it provides feel relevant and easy to act on.
Overall, it comes across more like a digital sales teammate than just another tool in the stack.
What do you dislike about the product?
One downside of Agentforce Sales is that it can feel overly dependent on data quality—if your CRM data isn’t clean or well-structured, the outputs and automation lose effectiveness.
It can also be complex to set up and customize, especially for teams without strong Salesforce expertise.
Lastly, there’s a bit of a black-box effect with AI-driven actions, which can make it harder to fully trust or control certain decisions.
It can also be complex to set up and customize, especially for teams without strong Salesforce expertise.
Lastly, there’s a bit of a black-box effect with AI-driven actions, which can make it harder to fully trust or control certain decisions.
What problems is the product solving and how is that benefiting you?
It saves a ton of time. I don’t have to jump between tools or manually log everything—it’s all centralized and automated. I get a clear view of the pipeline, better insights on what to focus on, and can spend more time actually selling instead of doing admin work.
End-to-End Sales Visibility with Powerful Automation and Real-Time Reporting
What do you like best about the product?
Their core strength is end-to-end sales visibility. You can track lead capture, opportunity management, and deal closing all in one place. This makes it easier to monitor pipeline health, forecast revenue, and spot bottlenecks without needing multiple tools.
Automation capabilities are another big plus. Using tools like Flow and Process Builder, you can automate repetitive tasks such as lead assignment, sending emails, or updating records. This can significantly improve productivity and help reduce manual errors.
I also like the reporting and dashboarding features. Real-time reporting and customizable dashboards provide actionable insights, allowing sales teams to make quick, data-driven decisions.
Automation capabilities are another big plus. Using tools like Flow and Process Builder, you can automate repetitive tasks such as lead assignment, sending emails, or updating records. This can significantly improve productivity and help reduce manual errors.
I also like the reporting and dashboarding features. Real-time reporting and customizable dashboards provide actionable insights, allowing sales teams to make quick, data-driven decisions.
What do you dislike about the product?
What I slightly dislike about Agentforce Sales is that it can take some time for users to fully adopt it, especially on teams that aren’t very tech-savvy. Even though the platform offers a lot of features, many users may stick to the basics at first unless they get proper training and guidance. Another small drawback is the mobile experience: it’s good overall, but it isn’t always as smooth as the desktop version for more complex tasks such as detailed reporting or configuration. That said, these issues are fairly minor, and with solid onboarding and good usage practices, they don’t meaningfully reduce the platform’s overall value.
What problems is the product solving and how is that benefiting you?
Agentforce Sales addresses the common problem of disconnected sales processes and scattered customer data by bringing everything into one centralized platform.
Before using it, key sales information—like leads, follow-ups, emails, and deal status—can end up spread across spreadsheets, inboxes, or multiple tools. Agentforce Sales pulls all of that together into a single source of truth, making it much easier to track every interaction and each stage of the sales cycle in one place.
It also reduces manual, repetitive work. With automation for things like lead assignment, follow-up reminders, and status updates, there’s less need for constant manual intervention. That saves time and lets me focus more on higher-value tasks, such as engaging with customers and closing deals.
Another major issue it helps solve is limited visibility into the sales pipeline. With real-time dashboards and reports, I can clearly see deal progress, team performance, and future revenue forecasts, which supports faster and better decision-making.
On top of that, it strengthens team collaboration and accountability. Because activities are logged and visible to everyone, it’s easier to coordinate with teammates and make sure nothing falls through the cracks.
Before using it, key sales information—like leads, follow-ups, emails, and deal status—can end up spread across spreadsheets, inboxes, or multiple tools. Agentforce Sales pulls all of that together into a single source of truth, making it much easier to track every interaction and each stage of the sales cycle in one place.
It also reduces manual, repetitive work. With automation for things like lead assignment, follow-up reminders, and status updates, there’s less need for constant manual intervention. That saves time and lets me focus more on higher-value tasks, such as engaging with customers and closing deals.
Another major issue it helps solve is limited visibility into the sales pipeline. With real-time dashboards and reports, I can clearly see deal progress, team performance, and future revenue forecasts, which supports faster and better decision-making.
On top of that, it strengthens team collaboration and accountability. Because activities are logged and visible to everyone, it’s easier to coordinate with teammates and make sure nothing falls through the cracks.
Automated Customer Service Agent with Seamless Record Integration
What do you like best about the product?
Automated agent for customer service integration with records
What do you dislike about the product?
Integration with other systems is a difficult task
What problems is the product solving and how is that benefiting you?
Automated customer services help us reduce cost
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