Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Features Like 360° View and Automation, but Setup and Costs Are Drawbacks
What do you like best about the product?
1. 360° Customer View .
2. Automation & Workflows –
3. Customizable Dashboards –
2. Automation & Workflows –
3. Customizable Dashboards –
What do you dislike about the product?
Complex setup
Cost
And addon to the product
Cost
And addon to the product
What problems is the product solving and how is that benefiting you?
It gives our sales team a single view of every lead, opportunity, and account, which keeps everyone aligned. The automation and dashboards help track pipeline health, forecast accurately, and focus on high-value deals instead of admin work.
Powerful and Customizable, Admin Automation Can Be Overly Complex
What do you like best about the product?
I like how Salesforce Sales Cloud brings all customer and sales data into one place, allowing reps and managers to track leads, opportunities, and performance in real time. As an admin, I appreciate how customizable and scalable it is — I can tailor processes, automation, and dashboards to fit our exact business needs without heavy coding.
What do you dislike about the product?
While Sales Cloud is powerful, some admin tasks can still feel overly complex — especially when managing multiple automation tools like Flows, validation rules, and approval processes that can overlap. It would be great if Salesforce streamlined these into a more unified automation experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has streamlined how we manage leads, opportunities, and customer data by putting everything in one place. It’s solved issues with data silos and manual tracking, giving our sales team better visibility and saving time through automation and reporting. I like how customizable and powerful the platform is, though it can get complex to maintain as automations and customizations grow. Overall, it’s helped improve efficiency, data accuracy, and decision-making across the sales process.
Excellent Sales CRM Analysis, but Configuration Can Be Clunky
What do you like best about the product?
Honestly the best in class for sales crm analysis and support
What do you dislike about the product?
Some things can be clunky and hard to configure.
What problems is the product solving and how is that benefiting you?
Enabling our reps to quote and track sales
Great Pipeline Management, But Lacks Built-In Opportunity Summaries
What do you like best about the product?
Easy to manage pipeline and the activity tracking is great
What do you dislike about the product?
Opportunity summaries should be out of box feature
What problems is the product solving and how is that benefiting you?
Manage our full sales lifecycle
Great Lead Management, but Slow Lightning Experience
What do you like best about the product?
Powerful and expandable platform for managing your leads to pipeline to quoting
What do you dislike about the product?
Loading on lightning experience is slow.
What problems is the product solving and how is that benefiting you?
Manage our leads and accounts as well as the opportunities, products and contracts very effectively
Works Great and Exceeds Expectations
What do you like best about the product?
It works so well. I am really excited tbh
What do you dislike about the product?
Not much, I don’t really have anything to complain about
What problems is the product solving and how is that benefiting you?
Helping me to sell more
Low-Code Solution with Easy Implementation
What do you like best about the product?
I appreciate how easy Salesforce Sales Cloud is to use, making configuration simple without needing extensive coding. The opportunity tracking and reporting features are valuable to leadership, enhancing our pipeline visibility. The flows are particularly useful for swiftly implementing business requirements with minimal development team dependency. I also value it as a low-code solution that supports security and integrates service bots.
What do you dislike about the product?
UI
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud solves document tracking issues, enhances opportunity tracking, and aids in reporting and leadership forecasting. The low-code solution allows quick implementation without much reliance on developers, improving efficiency.
Great Features, but Maintenance with Quarterly Releases Is Challenging
What do you like best about the product?
Lots of out of the box features to implement
What do you dislike about the product?
Maintenance can be painful a
With quarter releases
With quarter releases
What problems is the product solving and how is that benefiting you?
Sales funnel
Great for Tracking Applicants, But Funnel Reporting Needs Improvement
What do you like best about the product?
Sales Cloud has been very helpful for us in tracking potential applicants. It allows us to monitor their progress throughout our application funnel, and I am now able to generate more detailed reports as a result.
What do you dislike about the product?
There aren’t any true funnel reports available. The current funnel reports only display where applications are in the process, rather than providing a view of the entire journey through the application process.
What problems is the product solving and how is that benefiting you?
This tool makes it much easier for me to monitor where students are in the application process, something that was previously quite challenging.
Easy to Use and Keeps All Opportunities in One Place
What do you like best about the product?
Ease of use. Never moss any leads. Opporunities and cases in one place.
What do you dislike about the product?
I am a new user so I do not have any specific reasons to dislike.
What problems is the product solving and how is that benefiting you?
Identifying sales opportunities
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