Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Simple and efficient
What do you like best about the product?
Salesforce sales cloud is a detailed CRM platform designed to support sales processes and improve the company's sales performance. There are some of the key benefits of using sales cloud, some of them are 360 view of customer insights, automation to streamline the sales process, lead and opportunity management, sales forecasting, customizable dashboards and reports, mobile accessibility, integration capabilities, scalability, security and specially the extensive customer support of salesforce itself.
What do you dislike about the product?
There very few reasons of disliking the salesforce sales cloud but we cannot ignore them like its cost; its very expensive, integration and development challenges; though its very simple and efficient but when it comes to customization there are many governer limits and restrictions that one have to keep in mind, regular updates which can involve and deprecate multiple features, implementation time due to multiple factors of restrictions, overwhelming number of features which could be difficult for a new user switching to salesforce.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier that it has a 360 degree view of customer insights which includes purchase history, communication history and other information. Moreover, built in features of reports and dashboards which can also be emailed automatically using out of the box feature, and there are many more out of the box features provided by salesforce keeping in mind about the sales industry keeps it somehow easy to implement and train the users.
Well thought through process of steps that typically support a sales team and it's functions.
What do you like best about the product?
Clean UI on lightning and rather easy to understand.
What do you dislike about the product?
Certain areas have functional restrictions that you would usually expect on products this size. For eg. Unable to search by any field on a list.
What problems is the product solving and how is that benefiting you?
All in one platform for everything Sales. Benefits through the transparency it brings for users.
Review
What do you like best about the product?
During my tenure at foodpanda, I utilized Salesforce Sales Cloud & this platform boasts exceptional features that greatly enhance sales team organization, including lead management, opportunity tracking, and sales forecasting. The robust data analysis and automation tools have significantly expedited deal closures and allowed for a heightened focus on pivotal aspects such as market trends, lead management, opportunity tracking, collaborative endeavours, and client needs. The AI features have facilitated sales insights and workflow automation, resulting in notable time and effort savings.
What do you dislike about the product?
During my tenure at foodpanda, I utilized Salesforce Sales Cloud & this platform boasts exceptional features that greatly enhance sales team organization, including lead management, opportunity tracking, and sales forecasting. The robust data analysis and automation tools have significantly expedited deal closures and allowed for a heightened focus on pivotal aspects such as market trends, lead management, opportunity tracking, collaborative endeavours, and client needs. The AI features have facilitated sales insights and workflow automation, resulting in notable time and effort savings.
What problems is the product solving and how is that benefiting you?
During my tenure at foodpanda, I utilized Salesforce Sales Cloud & this platform boasts exceptional features that greatly enhance sales team organization, including lead management, opportunity tracking, and sales forecasting. The robust data analysis and automation tools have significantly expedited deal closures and allowed for a heightened focus on pivotal aspects such as market trends, lead management, opportunity tracking, collaborative endeavours, and client needs. The AI features have facilitated sales insights and workflow automation, resulting in notable time and effort savings.
- Easy and simple to use
What do you like best about the product?
- Easy to use, UX and UI desgin of the software and being able to put the business logo on it
What do you dislike about the product?
When getting an error it doesnt tell me what the error is. When I was in telstra and used salesforce, I would get errors and with no reason for the error.
What problems is the product solving and how is that benefiting you?
- managing sale process
The best tool with a lot of custom features
What do you like best about the product?
Salesforce provides a lot of custom features to manage prospects in your own way and modify the fields according to your needs which makes a lot easier for anyone to not stuck only on the available options just like other tools but use Salesforce in such a way you want.
What do you dislike about the product?
It's not easy to learn like any other tool because of huge functionalities available in salesforce. The support process is a bit difficult which should improve and fast so the customers can get the resolution quicker.
What problems is the product solving and how is that benefiting you?
Salesforce CRM is providing the best services to manage the sales process and it's up to the mark. It provides more features than any other tool which helps the sales and marketing team to manage and make their workflow smoother.
Salesforce Sales Cloud successed to help sales business process by its completed module
What do you like best about the product?
The completed part to help business process
What do you dislike about the product?
A little complicated, but Trailhead so helpful
What problems is the product solving and how is that benefiting you?
Sales administrative in business area
Complex to implement, semi-easy to use!
What do you like best about the product?
It's fairly friendly to use once you have some experience both with Salesforce and with other CRM tools. I'd love it to be more dynamic in design, but I know that's just a personal preference! When you're on a Sales role, it's great to track all things relevant to your sales, and it can (and should be!) your control center on daily operations.
What do you dislike about the product?
It's often complicated to get around when you have a specific need. The steep learning curve of Salesforce is fruitful once cleared, but it can be frustrating at first (which was my case!), and cause issues when people don't use it as intented. That can also account for the amount of errors that happen when final users are trying to get some information, which in turn affects the amount of independence that can be provided to end-users.
What problems is the product solving and how is that benefiting you?
It helps keep track of operations, giving leadership an at-glance view of the Sales team, as well as becoming a single source of truth when it comes to Lead management, which can be complicated when your team is distributed remotely.
One pain point that it solves fairly well is the tracking it provides our team when it comes to understanding sales and doing post-mortem reviews of accounts that by whichever reason didn't convert to customers. That helps the team keep accountability and a shift of mentality towards constantly learning!
One pain point that it solves fairly well is the tracking it provides our team when it comes to understanding sales and doing post-mortem reviews of accounts that by whichever reason didn't convert to customers. That helps the team keep accountability and a shift of mentality towards constantly learning!
Great Software but a little bit of a learning curve
What do you like best about the product?
The ability to make advance reports to find information on past meetings and opportunities. Good filters and features. The customer support team is responsive and knowledgeable. I use it constantly.
What do you dislike about the product?
It takes time for newer reps to figure out how to use it effectively.
What problems is the product solving and how is that benefiting you?
Keeping information organized and search able
Good platform
What do you like best about the product?
Fairly simple to use if you have experience with other similar platforms
What do you dislike about the product?
If you don't have experience using similar it may be difficult to use
What problems is the product solving and how is that benefiting you?
Product sales
SSC is a great asset. I utilized it while working for Gartner as a Client Success Partner.
What do you like best about the product?
The most useful thing is the fact that all of your information can be found easily and efficiently. Saves time and projects.
What do you dislike about the product?
I am still trying to understand all the differences and nuances.
What problems is the product solving and how is that benefiting you?
It allows for easy tracking and alignment to client projects. It keeps you on task and up to date.
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