Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Lead Management with Salesforce Sales Cloud
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its scalability, AI insights, and strong reputation, which made it stand out to us. The setup was straightforward, making it easy to get started. I love the centralized lead capture and automated lead assignment, which have unified our lead management process. The features such as email to lead, web form to lead, and text messages to lead make the experience seamless. Additionally, using Salesforce with DocuSign for contract and signature management has been beneficial. The territory management and mapping features are valuable for maintaining cohesive sales team assignments.
What do you dislike about the product?
I find the process of building dashboards to be cumbersome and difficult. Especially in the context of forecasting, this makes it challenging to effectively coach sales reps.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to eliminate lead tracking issues, creating a centralized system for leads, automating assignments, and notifications, which boosts sales efficiency.
Great Integration for Lead to Quote and Forecasting
What do you like best about the product?
Tight integration for entire flow lead to quote and forecasting.
What do you dislike about the product?
Need goal seek feature to enable sales team better for certain deals
What problems is the product solving and how is that benefiting you?
Good visibility into entire sales process for all applicable users from AE to C-Level
Unbeatable CRM with Predictive Intelligence
What do you like best about the product?
I really appreciate all the features of Salesforce Sales Cloud, which I consider the best CRM in the world. It has helped our sales teams to be more efficient, assertive, and to close more deals. I also value the predictive intelligence of Einstein, which I find extremely useful.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our teams' sales pipeline, making them more efficient and assertive, which results in more closed deals.
Great Reporting and Easy Management, but Lightning Can Be Slow
What do you like best about the product?
Managing accounts, opportunities, and pipelines has been straightforward. The out-of-the-box reports are especially useful for our business.
What do you dislike about the product?
The Lightning interface feels slower compared to the classic experience.
What problems is the product solving and how is that benefiting you?
We use Salescloud to manage our process from leads all the way to quotes. It allows us to organize groups and synchronize with our downstream systems, both in real time and in batch mode. This functionality is beneficial for our business.
Powerful and Flexible, but Navigation Needs Improvement
What do you like best about the product?
Its flexibility and robust capabilities allow us to define, refine, and enforce our processes, while also enabling us to measure and optimize revenue outcomes.
What do you dislike about the product?
Navigating the platform can be challenging, and its user experience is not the most intuitive.
What problems is the product solving and how is that benefiting you?
We use this tool to track, manage, and report on our revenue and the associated processes. It helps us stay organized and ensures that all aspects of our revenue operations are monitored effectively.
Flexible Platform with Easy Database Building, but Needs 3-Column Support
What do you like best about the product?
I love how flexible the platform is. It is so easy to build object, fields and have a. Relational database.
What do you dislike about the product?
It should allow us to have three columns.
What problems is the product solving and how is that benefiting you?
It store all clients data and legal cases. We create reports and dashboards with it.
Smooth Lead-to-Case Flow, but Occasional Glitches
What do you like best about the product?
Sales cloud is amazing and the best thing it is very easy with lead to case process.
What do you dislike about the product?
Right now no complains but I guess now I will use agent force to make things automatic
What problems is the product solving and how is that benefiting you?
Easy to manage everything at one place. No need to go to outside app. You can make better decisions with business while working on improvements.
Many Great Options and Features to Love
What do you like best about the product?
Lots of great options and features! Easy to configure.
What do you dislike about the product?
Sometimes too many options and features.
What problems is the product solving and how is that benefiting you?
Managing customer pipeline
Great Data Integration Capabilities
What do you like best about the product?
The possibility to integrate all data of sales processes
What do you dislike about the product?
Could be easier to do the integration woth all
What problems is the product solving and how is that benefiting you?
Crm
Highly Customizable Platform with Powerful Features, but Costs Can Add Up
What do you like best about the product?
This platform is both powerful and highly customizable. It can be adapted to meet specific business requirements, offering a wide range of customization options for workflows, reports, and dashboards.
What do you dislike about the product?
Potential for high cost: Expenses can rise quickly, particularly for smaller businesses, since the per-user pricing and advanced features may end up being quite costly.
What problems is the product solving and how is that benefiting you?
It is important to establish standardized data entry protocols and ensure that all users receive ongoing training. This approach helps maintain consistency and accuracy across the system.
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