Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Solid Performance with Room for Industry-Specific Growth
What do you like best about the product?
I appreciate that Salesforce Sales Cloud has become the preferred solution for us and our customers, helping us streamline our operations without a need to switch platforms. Its comprehensive features in managing sales processes and the integration with other industry-specific clouds make it indispensable. We value the complete Salesforce package that provides extensive capabilities, making it a compelling choice over standalone alternatives. The consistent experience over five years gives us confidence to maintain its use.
What do you dislike about the product?
I feel that there is a lack of practical use cases for my communication area. It would be beneficial to see how the agentic feature can help overall. While there are frameworks provided, having direct, industry-specific use cases would be very helpful to me.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud aids in configuring complete buy journeys, supports communication needs, and integrates with industry-specific clouds. It helps streamline use cases and enhances customer interactions, although more practical use cases could further optimize our communication strategies.
Data-Driven Flexibility with Some Support Hurdles
What do you like best about the product?
I appreciate the flexibility Salesforce Sales Cloud offers, allowing me to set up business processes that fit our unique needs rather than forcing us to adapt our processes to the tool. I value the robust solutions we can build with low code, which made the setup effort worth it. The integration capabilities with our internal systems are seamless and beneficial. Leveraging Einstein features has enhanced our pipeline forecasting and data-driven strategies. Moving from manual processes to data-backed insights has significantly improved our sales and marketing ROI tracking, customer understanding, and revenue prediction.
What do you dislike about the product?
I find the support received from Salesforce when setting up a new organization to be lacking. There is not enough access to best practices, and it doesn't adequately assist teams in gaining the necessary buy-in.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to track pipelines and forecast sales, integrate tools, adopt Einstein features, and move to a data-driven strategy, improving accuracy and ROI tracking.
Easy Onboarding with The II, but Dashboard Creation Needs Improvement
What do you like best about the product?
The II makes onboarding simple and easy to adopt. Less clicks and easier access to key items
What do you dislike about the product?
Limitations around some of the dashboard creation for our team.
What problems is the product solving and how is that benefiting you?
Ease of use for sales reps and it allows us to onboard faster, reducing hiring and onboarding time
Challenging Setup, but Beneficial for Customer Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud has significantly improved management, especially in reducing duplicate records, demonstrating its effectiveness in data organization. I also value the traceability it offers, allowing for detailed tracking of actions taken, which greatly facilitates management with clients.
What do you dislike about the product?
I experienced that the initial setup process of Salesforce Sales Cloud was a challenge, particularly when adjusting internal procedures to the solution.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud improves management by reducing duplicate records and facilitates customer management.
“A Powerful Tool for Smarter, Data-Driven Business Growth”
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives me complete visibility into the entire sales pipeline — from lead to close. It helps me track every opportunity, prioritize high-value prospects, and automate follow-ups so nothing slips through the cracks. The insights and dashboards make it easy to forecast accurately and focus my team’s efforts where they’ll have the biggest impact.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful platform, it can sometimes feel a bit complex for day-to-day business development activities. Customizing reports or updating records on the go can take extra time, especially when juggling multiple opportunities. I’d love to see a more streamlined, intuitive interface for prospecting and quicker data entry to keep the focus on building relationships rather than managing admin work.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the challenge of managing leads, opportunities, and client interactions across multiple channels. It centralizes all sales activities, giving me a clear view of the pipeline and helping me prioritize high-potential deals. With automation and real-time insights, I can forecast more accurately, track performance, and spend more time building relationships instead of chasing data — ultimately improving conversion rates and overall sales efficiency.
Highly Customizable CRM for Any Business Size, but Pricey Per License
What do you like best about the product?
its unmatched scalability and customization, which allow any business, from a startup to a global enterprise, to precisely mold the CRM to fit its unique sales process.
What do you dislike about the product?
Salesforce Sales Cloud are its high total cost of ownership, driven by expensive per-user licenses and the required continuous investment in specialized administrators or consultants for complex configuration.
What problems is the product solving and how is that benefiting you?
providing a single, organized source of truth for all customer interactions. This benefits users by enabling sales automation for administrative tasks and delivering real-time, data-driven insights that lead to more accurate forecasting and faster deal closures.
Transformed Our Sales Effectively
What do you like best about the product?
I like the architecture and the functionalities that Salesforce Cloud offers, as they are well designed. I also like the mobility aspect, as it is very useful for my work.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Cloud to solve typical marketing and sales problems, which helps increase my company's revenue.
Powerful CRM with Complex Setup
What do you like best about the product?
I have found Salesforce Sales Cloud to be very beneficial in increasing our sales funnel and improving accountability among reps. It also significantly enhances visibility and boosts productivity, making these aspects much better for my work. I believe all the features, particularly pipeline management, are great.
What do you dislike about the product?
Setting up Salesforce Sales Cloud was difficult. We didn't have the right team to implement it internally, and we thought we could do it ourselves. However, it turned out that we needed more help from Salesforce than our team was willing to acknowledge.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud boosts sales funnel efficiency, increases accountability for reps, enhances visibility, and improves productivity.
Great Integration with Salesforce, but High Cost is a Drawback
What do you like best about the product?
ease of integration to the suite within salesforce
What do you dislike about the product?
cost is very prohibitive and difficult to articulate in the business case
What problems is the product solving and how is that benefiting you?
marketing is able to use the product with ease
Seamless Integration with Essential Security Features
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s seamless integration with various platforms, which minimizes human intervention and makes workflows smoother. The setup process was seamless as well, according to my team. Additionally, I value the product’s strong data integrity, compliance, and security features, which are crucial for our operations.
What do you dislike about the product?
Nothing in particular
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to ensure data integrity and compliance, benefiting from enhanced data security and reducing human intervention with seamless native integrations.
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