Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Highly configurable
What do you like best about the product?
I like the basic architecture and how simple it is to configure.
What do you dislike about the product?
You may need an expert to help get the best out of the system.
What problems is the product solving and how is that benefiting you?
It's providing a single source of truth for all sales data.
Highly customisable and functional.
What do you like best about the product?
Very functional and customisable solution
What do you dislike about the product?
Nothing specific to state for now.meets the needs.
What problems is the product solving and how is that benefiting you?
Supports our crm needs and business flow.
We use Sales Cloud and we love it
What do you like best about the product?
Easy customer record retrieval with all the latest customer activity.
What do you dislike about the product?
User can't have Sales Cloud and Service Cloud
What problems is the product solving and how is that benefiting you?
Keeping up to date on the most recent and relavent customer info.
Easy to use and navigate through
What do you like best about the product?
All data in one accessible place with ease of access
What do you dislike about the product?
I currently do not have anything I dislike
What problems is the product solving and how is that benefiting you?
I have the ability to see from brief to billing and having insight into the sales life cycle
Seamless
What do you like best about the product?
It gives a 360 view if customer journey and track opportunities and sales
What do you dislike about the product?
Limitations of the opportunity object. The field limitation requires other custom objects to meet requirements
What problems is the product solving and how is that benefiting you?
Reduced processing time. Contact details can be accessed and ccti integration
Everything works from a single unified platform
What do you like best about the product?
Automation and AI capabilities make the use of Salesforce efficient
What do you dislike about the product?
Salesforce Sales Cloud is not a cheap solution, making it less suitable for small companies with tight budgets. The cost can be prohibitive for us to take in the great new features
What problems is the product solving and how is that benefiting you?
Central system to store all customer related information from lead through to customer support
Sales focus
What do you like best about the product?
Flexible simple or up to custom and complex it works
What do you dislike about the product?
Not supporting subscription products well
What problems is the product solving and how is that benefiting you?
Reporting tracking sales pipeline forecasting
Best for sales pipeline
What do you like best about the product?
Account, Contact, Opportunity management
What do you dislike about the product?
Limited out of the box capabilities. Improvement
What problems is the product solving and how is that benefiting you?
Lead scoring.
Helps every organisation improve how they sell
What do you like best about the product?
It features, easy customisation, and very intuitive.
What do you dislike about the product?
Improves sales efficiency, forecasting and planning
What problems is the product solving and how is that benefiting you?
Pipeline management
Great UI
What do you like best about the product?
Easy to capture sales leads and drive upselling opportunities
What do you dislike about the product?
None as of now to be highlighted. Great user experienc
What problems is the product solving and how is that benefiting you?
Outbound auto dialer campaigns
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