Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing
What do you like best about the product?
The easiest way to manage opportunities and how valuable this is
What do you dislike about the product?
Conversión from leads to opportunities is not smooth
What problems is the product solving and how is that benefiting you?
It gives next best actions on the sales process
One of the best
What do you like best about the product?
Easy to use, plenty of capabilities. Easy to learn customize
What do you dislike about the product?
No dislike at the moment, i find it very good
What problems is the product solving and how is that benefiting you?
It is our CRM and we use it for sales using quote opp and orders leads
Flexible and ever adaptable
What do you like best about the product?
Smart automation and process building.
Adaptable with new enhancements coming out to better customer experience - the program isn't stagnant like some other CRMs.
Adaptable with new enhancements coming out to better customer experience - the program isn't stagnant like some other CRMs.
What do you dislike about the product?
License issues is core impact, reporting restrictions
What problems is the product solving and how is that benefiting you?
Providing efficient solutions to manage customer data, orders, contacts and metrics about how we are performing
Best platform for Sales
What do you like best about the product?
Ability to customise Sales Cloud alongside standard features which have been implemented to drive the entire sales process from lead to closed won.
What do you dislike about the product?
Sometimes drilling down into insights can be tricky.
What problems is the product solving and how is that benefiting you?
Bringing all of our sales users onto one consistent platform
Transformed our sales proccesses
What do you like best about the product?
By brining all touch points together we are able to sell more to our members because we know more about them.
What do you dislike about the product?
Licensing is hard to figure out when we use more than one cloud
What problems is the product solving and how is that benefiting you?
Our different teams were not talking about a client together. I'm we use SC it's just helps
Salescloud
What do you like best about the product?
It is quite customers centric and makes the overall experience seamless. It also helps improve the overall business productivity
What do you dislike about the product?
The omnichannel routing causes issues. Also it can be priced differently
What problems is the product solving and how is that benefiting you?
It helps us store and curate to specific issues of our customer
Good product
What do you like best about the product?
Easy to integrate with Mulesoft and seamless integration
What do you dislike about the product?
Initial config is difficult ,but once done it's fine
What problems is the product solving and how is that benefiting you?
It gives information and good customer exp
Sales Cloud for efficiency
What do you like best about the product?
The process of the lifecycle of a sale being already in place from Salesforce
What do you dislike about the product?
The platform can be complex to set up and use, requiring significant time and resources for implementation and training
What problems is the product solving and how is that benefiting you?
Automation. Sales processes used to possess a lot of manual activites, but Salesforce Cloud provides inbuilt automation tools to streamline the process
Always moving forward
What do you like best about the product?
By the time you've thought of something new, Salesforce already have it.
What do you dislike about the product?
Very little, sometimes the time for something to arrive in Beta and then out to GA can be quite long....but often worth the wait.
What problems is the product solving and how is that benefiting you?
Being able to bring various global tools into one platform, and being able to use out the box features to drive business efficiency.
Easy and adaptable
What do you like best about the product?
It's so easy to pick up and learn. The interface is intuitive and designing changes feels logical and practical.
What do you dislike about the product?
Sometimes the back end logic is hard to define. Difficulty searching for apis and field names
What problems is the product solving and how is that benefiting you?
Customer engagement and order tracking is a big benefit
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