Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless Integration, Boosted Sales and Efficiency
What do you like best about the product?
I appreciate the smooth setup process of Salesforce Sales Cloud with the assistance of the right system integrator. I find the conversion tracking from leads to customers and the use of dashboards for monthly presentations to the senior team extremely beneficial. The self-service enabled application is particularly useful, allowing the sales team to access insights on iPads or mobile phones, significantly reducing paperwork. Additionally, I value the integration of AI, which facilitates voice-to-text translation, easing data input while on the field.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track lead conversions easily and present dashboards to senior teams monthly, helping increase sales revenue from new and existing customers. It reduces paperwork through self-service applications, enabling our team to access insights on mobile devices.
Great Sales Insights, but Pricey
What do you like best about the product?
Perfect for having insight on the pipeline, how sales are doing great (or not)
What do you dislike about the product?
The price, but I understand why because it brings value
What problems is the product solving and how is that benefiting you?
I am able to find everything I need about my client in one place
Great for Centralizing Information
What do you like best about the product?
All info in one place, new features included in license
What do you dislike about the product?
High barriers to entry for new users, requires learning curve
What problems is the product solving and how is that benefiting you?
Gives transparency and visibility to the lead to quote
Seamless Workflow but Needs Better Pricing
What do you like best about the product?
I appreciate Salesforce Sales Cloud for enabling us to onboard new customers much faster, making our processes more efficient. I also find the Einstein insights particularly useful for improving customer retention and keeping track of renewal timelines. Additionally, the seamless workflow process is a significant advantage and a reason I would consider purchasing it again.
What do you dislike about the product?
I dislike the current pricing structure of Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to onboard customers faster and benefit from improved customer retention and renewal insights with Einstein.
Flexible and Insightful, but Challenging for Sales Rep Adoption
What do you like best about the product?
Ability to configure to our needs as well as the good reporting
What do you dislike about the product?
Learning curve - getting sales reps to consistently use it
What problems is the product solving and how is that benefiting you?
Connecting our two front end teams together in one solution with one source of truth
Boosts Sales Efficiency with Integrated Insights
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s ability to provide my sales team with data and insights, making them more efficient by helping them understand genuine market opportunities. This also helps them target efforts effectively and have insightful conversations, supported by next best suggestions.
What do you dislike about the product?
I found the initial setup and configuration process challenging, particularly because it involves change management and getting people accustomed to adopting a new tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps my sales team identify genuine opportunities, focus their efforts, and provides insights for effective conversations, making them more efficient.
Salesforce Sales Cloud: Clear Opportunity Management and Real-Time Sales Insights
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its straightforward opportunity management, transparent pipeline reporting, and user-friendly activity tracking. The platform offers real-time insights into sales performance, facilitates organized follow-up, and empowers teams to make data-driven decisions.
What do you dislike about the product?
Sales Cloud, in its default state, often feels complex and not very intuitive. The standard page layouts tend to be cluttered, making navigation challenging, while the built-in reporting and forecasting features are somewhat limited. Additionally, activity management does not provide enough context, which can hinder productivity. To make Sales Cloud align with real sales processes, significant customization is usually necessary. Furthermore, inconsistent adoption across teams can make the reporting less reliable.
What problems is the product solving and how is that benefiting you?
Pipeline management, account management, sales representative efficiency, and production planning, strategy decisions are all important aspects that were important
Empowers Case Management but Needs UI Improvements
What do you like best about the product?
I greatly value how Salesforce Sales Cloud facilitates quick resolution of problems and cases, which streamlines our operations. The platform's case management capabilities and omnichannel experience are particularly beneficial. It supports our agents in managing patient care efficiently and implementing agent force objectives seamlessly.
What do you dislike about the product?
I find it difficult to customize Salesforce Sales Cloud for different profiles, especially regarding case management and creating an omnichannel journey. Additionally, I think the user interface could be improved to enhance user interaction and experience.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve case management issues, helping agents resolve cases quickly and improving patient care fulfillment.
Streamlined Onboarding with Robust Features
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to provide a better understanding of clients and potential client structures. Its efficiency in reducing onboarding time by 98% is remarkable. I also value tracking opportunities and performance, which has increased applications by 50%, forecasting a revenue increase of £3,000,000
What do you dislike about the product?
I found the implementation process not as fast as expected due to the customization needed. The out-of-the-box reporting for sales performance could be better, as the sample reports frequently don't work effectively.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to understand client interactions, manage risk better with credit info, reduce onboarding time by 98%, and boost applications by 50%, forecasting a £3M revenue improvement.
Effortless Setup, Optimized Recruitment Management with Salesforce
What do you like best about the product?
I love how Salesforce Sales Cloud allows us to manage our recruiting pipeline effectively. It tracks candidates and helps manage the entire recruiting process. The opportunity management feature is particularly useful for our needs. Additionally, the setup was incredibly easy for us due to our partnership with Salesforce, making the transition smooth.
What do you dislike about the product?
I would prefer if Salesforce Sales Cloud had a voice agent feature for sales representatives.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our recruiting pipeline, helping us track all candidates and streamline the recruiting process efficiently.
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