Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sales Cloud really helps increase your pipeline and close more opps!
What do you like best about the product?
I love all the great pipeline management features and how it enables you to instantly get an overview of everything in one place.
What do you dislike about the product?
I struggle to suggest many things that aren't so great about Sales Cloud.
What problems is the product solving and how is that benefiting you?
I primarily use Sales Cloud to manage my accounts, pipeline and all things to help close new customers.
SalesOps Efficiency on Sales Cloud
What do you like best about the product?
Sales Cloud has a lot if built in function and features that you can use based on your needs. Flexible and effective, you can leverage as much or as little as you need for your business. Regular updates and innovations from Salesforce also make it easy to adopt new ways or features to implement and itirate quickly. Whether you are a big enterprise or a small startup, Sales Cloud can scale and meet your needs. I love the fact that you not only have access to support and documentation but to a large community of users like you that have done what you are trying to create or are trying to solve the same things you are.
What do you dislike about the product?
Sales Cloud is so powerful that it can be overwhelming when first getting to understand what it can do for you. If not careful, you can over-engineer your processes just because you can with a tool like this so be focus and purposeful in your design.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us keep track of our business and customer relationship. From opportunity management, forecasting, servicing our customers and running our business, Sales cloud makes it efficient and effective. We can understand and analyze our sales trends, forecasts and potential. Follow up on leads, ensuring we get back to our customers and deliver to them. We can report to various groups in our company that need sales data to make decisions such as Marketing, Engineering and Finance. Sales Cloud's built in tools allow me to add or remove processes or company initiatives.
The best CRM to drive efficiency at scale
What do you like best about the product?
Salesforce scales as your company grows. Create custom fields, bespoke processes, and integrate with sales tools to tailor the CRM to your needs.
Make Salesforce your source of truth to serve as the centralized database of prospect, contact, and account information.
Make Salesforce your source of truth to serve as the centralized database of prospect, contact, and account information.
What do you dislike about the product?
Implementation can be a challenge due to the endless customizations, integrations, and data sources. It is worth investing the time to detail business processes and determine which out-of-the-box features can be utilized and which that require custom development.
What problems is the product solving and how is that benefiting you?
The automation capabilities improve efficiency by sending notifications, updating records, and tracking contact activity to ultimately improve efficiency and effectiveness of sales teams
Sales Cloud great for modern sales teams
What do you like best about the product?
I like that Sales Cloud is data focused and very customizable. Every company has their own way of doing things and key data that goes into their KPIs, so having the flexibility to build your own processess and automations without a software developer on staff is super helpful. This makes it easier to use and implement. The AppExchange also makes it easy to find integrations to many of the other softwares a company uses.
What do you dislike about the product?
It is a more expensive solution in the marketplace and can be overwhelming for teams that want an industry solution that is tailored to their experience out of the box. There are industry clouds, but they still need configuration to the exact business needs.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps me easily track my pipeline from Lead to Closed Won. I can see where deals are at in the proces, where they are getting stuck, and build reports to show me where deals are coming from so I can focus outbound efforts in the right place.
Leverage Salesforce Sales Cloud to Automate Business Processes
What do you like best about the product?
I like that Salesforce Sales Cloud is easily configurable.
What do you dislike about the product?
No dislikes at this time. Anything I would suggest is part of another product.
What problems is the product solving and how is that benefiting you?
Automating manual processes and leveraging data to produce report.
Been using Salesforce Sales Cloud for over 12 years and I still love it!
What do you like best about the product?
As someone who has been using Salesforce for many years, here is what I love about it:
1) Easy to use. Sales Cloud has a user-friendly design.
2) Love the clicks over code approach.
3) Love how customizable it is.
4) Love features like In-App Guidance
5) Salesforce Releases that consistently deliver updates and new features.
6) Trailhead for training and development.
7) AI features! I'm really looking forward to seeing what is announced at DF24.
1) Easy to use. Sales Cloud has a user-friendly design.
2) Love the clicks over code approach.
3) Love how customizable it is.
4) Love features like In-App Guidance
5) Salesforce Releases that consistently deliver updates and new features.
6) Trailhead for training and development.
7) AI features! I'm really looking forward to seeing what is announced at DF24.
What do you dislike about the product?
Some areas of improvement are:
1) Forecasting to support more complex deals.
2) Einstein Opportunity Scoring could be improved and I'm hoping to see some news around this at DF24.
1) Forecasting to support more complex deals.
2) Einstein Opportunity Scoring could be improved and I'm hoping to see some news around this at DF24.
What problems is the product solving and how is that benefiting you?
1) Improving efficiency and reducing errors for Sales teams.
2) Sales Cloud's reporting and analytics help users to make data-driven decisions.
3) Automation of repetitive tasks. By automating mundane tasks, Sales Cloud allows sales teams to focus on what really matters, like relationship building!
2) Sales Cloud's reporting and analytics help users to make data-driven decisions.
3) Automation of repetitive tasks. By automating mundane tasks, Sales Cloud allows sales teams to focus on what really matters, like relationship building!
Solve for just about any scenario
What do you like best about the product?
That it can be tailored and evolve with our ever changing processes.
What do you dislike about the product?
Can be difficult at times to gain user adoption
What problems is the product solving and how is that benefiting you?
Salesforce drives our top of funnel inbound leads from first contact through closing the deal, and then beyond to client onboarding and success.
Salesforce Sales and Financial Services Cloud (FSC) review
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to provide a 360-degree view of clients, and its FSC offering is talored for Bankers which is invaluable for managing complex customer relationships. FSC goes beyond a traditional CRM by offering relationship-centric data models that allow banking teams to better understand client profiles, their financial needs, and potential growth opportunities.
A standout feature for me is the Actionable Client Insights, which help bankers proactively engage with clients. By using built-in analytics and AI capabilities, like Einstein Analytics, FSC surfaces key financial insights, enabling relationship managers to make smarter, data-driven decisions that enhance client trust and deepen relationships.
A standout feature for me is the Actionable Client Insights, which help bankers proactively engage with clients. By using built-in analytics and AI capabilities, like Einstein Analytics, FSC surfaces key financial insights, enabling relationship managers to make smarter, data-driven decisions that enhance client trust and deepen relationships.
What do you dislike about the product?
While Sales Cloud provides a lot of value, there are a few challenges and drawbacks:
Complexity of Customization: The platform's flexibility can also be a downside, as it often requires significant effort to implement customization to fully align with an institution's unique needs. This can result in long implementation timelines, especially for larger banks with legacy systems.
Salesforce FSC can be expensive, particularly for smaller institutions. Licensing fees, customization, and ongoing maintenance costs can add up quickly. Additionally, integrating third-party systems and managing updates may require dedicated resources.
Complexity of Customization: The platform's flexibility can also be a downside, as it often requires significant effort to implement customization to fully align with an institution's unique needs. This can result in long implementation timelines, especially for larger banks with legacy systems.
Salesforce FSC can be expensive, particularly for smaller institutions. Licensing fees, customization, and ongoing maintenance costs can add up quickly. Additionally, integrating third-party systems and managing updates may require dedicated resources.
What problems is the product solving and how is that benefiting you?
A consolidation of all leads is being routed into Salesforce to be manged appropriately, qualified and tracked.
Salesforce Sales Cloud: Powerful but Complex
What do you like best about the product?
Number of Features - forecasting and territory management, collaboration tools, email integration, reports and dashboards, process automation, mobile app integration, pipeline and performance, lead and opportunity management.
Ease of Integration - Sales Cloud integrates seamlessly with other Salesforce clouds (like Marketing, Service, and Commerce Cloud) and third-party apps from the AppExchange. This creates a unified platform where sales, marketing, and service can work together smoothly.
Ease of Use—Sales Cloud is highly customizable. You can tailor workflows, fields, objects, and user interfaces to fit your team’s unique sales processes, ensuring that the platform works the way your business needs it to.
Ease of Integration - Sales Cloud integrates seamlessly with other Salesforce clouds (like Marketing, Service, and Commerce Cloud) and third-party apps from the AppExchange. This creates a unified platform where sales, marketing, and service can work together smoothly.
Ease of Use—Sales Cloud is highly customizable. You can tailor workflows, fields, objects, and user interfaces to fit your team’s unique sales processes, ensuring that the platform works the way your business needs it to.
What do you dislike about the product?
Customization requires expertise
Cost
Complexity and Learning Curve
Cost
Complexity and Learning Curve
What problems is the product solving and how is that benefiting you?
Advanced analytics, automation with flows, customer 360 view
Sales Cloud is the data-driven sales ally
What do you like best about the product?
The ability to view daily activities on a commonized platform, as well as to conduct efficient sales activities using the accumulated data.
What do you dislike about the product?
Input can be difficult, but that is mitigated by input rules and selective
What problems is the product solving and how is that benefiting you?
I am using my past history to inform my future activities
showing 2,221 - 2,230