Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Business customer contact
What do you like best about the product?
The ability to track opportunities closely with workflows
What do you dislike about the product?
Account / contact inconsistent with the data collection
What problems is the product solving and how is that benefiting you?
Tracking all potential work for customers
Effective, efficient, good at what it does.
What do you like best about the product?
It has robust functionality basically out of the box.
What do you dislike about the product?
A few odd limitations around reporting, field interactions with certain report types.
What problems is the product solving and how is that benefiting you?
It's a CRM, and a good one. It's helping us manage our sales funnel, and other sales activity.
Improved visibility at the corporate level
What do you like best about the product?
Salesforce allows our leadership team quick and accurate visibility into our multiple business units. Additionally, the offerings are easily customizable.
What do you dislike about the product?
I suppose it is a little pricey - other solutions are considerably cheaper
What problems is the product solving and how is that benefiting you?
Gives centralized visibility across multiple product lines
Sales cloud allows me to view all of my interactions with clients and monitor the services provided
What do you like best about the product?
Ease of creating reports and dashboards to see all transactions and contacts at a glance. Export reporrs to share with various teams.
What do you dislike about the product?
The report limitations it only allows for about four objects sometimes I need more detailed drills and other information that have to be more customized.
What problems is the product solving and how is that benefiting you?
Keep a list of all contacts and the staff who are working with the clients. Sending emails and follow-up. Supervisor tasks and chatting features for faster responses.
Salesforce administrator
What do you like best about the product?
Great customisation and configuration option.
What do you dislike about the product?
It's too costly, security and system downtimes,
What problems is the product solving and how is that benefiting you?
Streamlining the business processes and automations are useful
Admin
What do you like best about the product?
Salesforce Sales Cloud is highly valued for its comprehensive CRM capabilities that enhance sales processes, its extensive customization options that allow it to adapt to diverse business needs, and its scalability which supports business growth. Additionally, its robust analytics and forecasting tools provide valuable insights that help businesses make informed decisions.
What do you dislike about the product?
Implementation and Maintenance: Setting up and maintaining Salesforce can require significant time and technical expertise. Companies often need to hire dedicated staff or external consultants.
What problems is the product solving and how is that benefiting you?
Reporting issued and Creating a batch everyday to collect payment from Customer
Really well mapped, no pun intended
What do you like best about the product?
Well planned route to locations
Geo analytics
Geo analytics
What do you dislike about the product?
Nothing much. However if the Number of apps can be reduced it will be a better experience
What problems is the product solving and how is that benefiting you?
Efficient territory planning for field sales. Insights help save time and increases ROI
Very aesthetic
What do you like best about the product?
Customer experience as it's very useful for customer
What do you dislike about the product?
Reporting as it's sometimes tedious and not a me to find feilds
What problems is the product solving and how is that benefiting you?
Order management and service as it's useful for customer
Easy, user friendly experience
What do you like best about the product?
I love all the information and automation sales cloud provides. It's really gives my employees valued time back to make more sales and focus on customers, retention and surpassing goals.
What do you dislike about the product?
It doesn't sell the products for me. Get on it. Hah.
What problems is the product solving and how is that benefiting you?
It helps with keeping my team on top of retention and also provides a boost in sales that could have been missed with reminders. It also creates a type of healthy competition between the employees.
Account Manager
What do you like best about the product?
I love the AI features! Salesforce is so smart and innovative for a CRM.
What do you dislike about the product?
I do not have any complaints about the cloud! I love it and wish my company fully moved over to this platform
What problems is the product solving and how is that benefiting you?
This unified my company with our partner network
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