Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effective and helps streamline work
What do you like best about the product?
The functionality to help streamline business leads as well as customer enquiries/cases when using in conjunction with service cloud which provides customer information transparency from one department to another.
Sophisticated CRM with a fair bit of customisation but super easy to use once are in it and great resource for data analysis of customers and agents work.
Sophisticated CRM with a fair bit of customisation but super easy to use once are in it and great resource for data analysis of customers and agents work.
What do you dislike about the product?
Not a real complaint but like any system has it's quirks and there have been times have experienced Salesforce running particularly slow which can be down to limitations of network but it doesn't always seem to be the case.
What problems is the product solving and how is that benefiting you?
Giving great customer success and aiding in streamlining processes which used to be fair more manual with newer automations
Super helpful
What do you like best about the product?
The joined up process , single platform and AI integration
What do you dislike about the product?
I woukd like more UI options available for better support for users with reading writing needs
What problems is the product solving and how is that benefiting you?
Helping us prioritise higher value customers and supports a longer interaction with prospective customrrs
I am a Salesforce Developer worked on multiple Sales cloud implementations
What do you like best about the product?
I like how the entire Sales life cycle including campaign has been built as part of Sales cloud. And the flexibility to customise as per business requirements.
What do you dislike about the product?
The Revenue forecasting feature is not very user friendly and difficult to customise to meed the needs.
What problems is the product solving and how is that benefiting you?
Ability to generate leads from website and email. The ability to manage a customer in support single system after lead creation.
Nice experience
What do you like best about the product?
I have using from past 6yers and it has Rich user interface and one stop solution for all insights. Mobile responsive and easy to access in any device.
What do you dislike about the product?
Don't have anything to be honest.I really love the salesforce products
What problems is the product solving and how is that benefiting you?
It makes sales journey easy and gives ability for all reps to see all activities at one places.
Salesforce is a great because it’s customisable to your company!
What do you like best about the product?
Salesforce is extremely useful the best part for me is the automation element. It's a seamless transition from lead acquisition to opportunity management, where every step is a strategic move towards customer satisfaction and business success.
What do you dislike about the product?
It can take a while to see results as you need to give it proper time to test
What problems is the product solving and how is that benefiting you?
It's allowing us to have data in one area that makes it easier to handle which allows it to be more meaningful information. Which would require manual labour to cleanse/filter data but now, with smart CRM software, you can automate this, which gives salespeople to focus on things they're actually good at. So increasing productivity levels. Plus, automation practically nullifies the possibility of human error.
Sales Cloud for financial institutions
What do you like best about the product?
Salesforce Sales Cloud for fintech is a powerful CRM solution tailored to the financial sector. It offers robust features like customer management, sales automation, and detailed analytics, enabling financial institutions to streamline operations and enhance customer engagement. Its integration capabilities with other fintech tools and compliance with industry standards make it a comprehensive solution. However, the complexity of setup and higher cost may be a consideration for smaller firms. Overall, it's a highly effective platform for fintech companies looking to drive growth and efficiency.
What do you dislike about the product?
Users often find it expensive, especially for smaller businesses. The platform can be complex and requires a steep learning curve, necessitating significant training and sometimes third-party support. Customization, while extensive, can be time-consuming and complicated.
What problems is the product solving and how is that benefiting you?
We have built application for lending origination system. It's now complete digital process for the bank.
Easy and quick customisation
What do you like best about the product?
I think all the no code (low code) customisations available are the best feature of Salesforce I love that I don't have to know a programing language to be able to deliver changes to my users in record time
What do you dislike about the product?
What I dislike are some of the limitations that are prelevan troughtout Salesforce as a whole like the closed lost not being available in Kanban views. I would love some of the suggestions to be implemented faster.
What problems is the product solving and how is that benefiting you?
Better view of our clients and partners along with easy to pull analytics as long as our data is good :).
Excellent CRM
What do you like best about the product?
Having the ability to have a 360 view of your customers is game changing
What do you dislike about the product?
PDF builder would be handy to give customers order summary
What problems is the product solving and how is that benefiting you?
Keeping customer information in one place for the call centre agents to use
Best crm for enterprise
What do you like best about the product?
Connection with Einstein ai for provide extended data about the prospect
What do you dislike about the product?
My be little expensive for smaller companies
What problems is the product solving and how is that benefiting you?
More exact content to sales managers
Best Sales platform
What do you like best about the product?
All Sales capabilties well designed and being hosted in cloud helps with efficiency, performance and integrating with external application and systems.
What do you dislike about the product?
No major drawback but for utilities there could be some standard features
What problems is the product solving and how is that benefiting you?
Bringing all sales related features in one place
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