Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Unmatched Visibility, Automation, and Scalability
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how reliably it pulls every part of the sales process into one smooth, easy-to-run system. It’s fast, stable, and incredibly well-designed. The platform just makes sense: managing deals, tracking activities, forecasting, and automating workflows all work together seamlessly.
The customisation is a huge advantage — you can tailor almost anything without breaking the system. Forecasting and reporting are especially strong; they’re clear, accurate, and far ahead of most alternatives. I also love how little time reps spend on admin thanks to automation and built-in sales engagement tools.
Most importantly, Sales Cloud scales with you. Whether you have a small team or a complex multi-region setup, it stays reliable and flexible. It’s the one CRM that consistently feels like a long-term, future-proof choice.
The customisation is a huge advantage — you can tailor almost anything without breaking the system. Forecasting and reporting are especially strong; they’re clear, accurate, and far ahead of most alternatives. I also love how little time reps spend on admin thanks to automation and built-in sales engagement tools.
Most importantly, Sales Cloud scales with you. Whether you have a small team or a complex multi-region setup, it stays reliable and flexible. It’s the one CRM that consistently feels like a long-term, future-proof choice.
What do you dislike about the product?
Honestly, there’s very little to genuinely dislike about Sales Cloud once you understand how powerful the platform is. If anything, the only challenge is that its flexibility can feel overwhelming at first — there’s a lot you can do. But this is also what makes it so strong in the long run. With a bit of setup and guidance, the system becomes incredibly intuitive and stable.
In day-to-day use, the experience is smooth, reliable, and dependable. Any initial complexity pays off immediately once you start tailoring the platform to your business.
In short: there’s nothing I would consider a real drawback — just a learning curve that comes with having a platform this capable.
In day-to-day use, the experience is smooth, reliable, and dependable. Any initial complexity pays off immediately once you start tailoring the platform to your business.
In short: there’s nothing I would consider a real drawback — just a learning curve that comes with having a platform this capable.
What problems is the product solving and how is that benefiting you?
Sales Cloud has solved the biggest operational gaps we faced in sales: scattered data, inconsistent processes, and limited visibility. Now everything — leads, accounts, activities, pipeline, and forecasting — sits in one organised, real-time system. The benefit is immediate: cleaner data, faster decision-making, and a far more predictable pipeline.
It also removed a huge amount of manual admin through automation. Reps spend less time updating systems and more time selling. For leadership, the reporting and forecasting accuracy has been a game-changer; we finally have a reliable view of performance across teams.
Overall, Sales Cloud has brought structure, transparency, and consistency to our sales organisation. It makes our entire revenue engine run smoother, with better discipline and far fewer surprises.
It also removed a huge amount of manual admin through automation. Reps spend less time updating systems and more time selling. For leadership, the reporting and forecasting accuracy has been a game-changer; we finally have a reliable view of performance across teams.
Overall, Sales Cloud has brought structure, transparency, and consistency to our sales organisation. It makes our entire revenue engine run smoother, with better discipline and far fewer surprises.
Best Sales solution in the market
What do you like best about the product?
Salesforce Sales cloud has the mature sales process solution in the market. The standard objects and processes provide the most of the required features and the platform allows you to customize as per your needs. The ease of customization and the time to implement is the best thing about Salesforce sales cloud.
What do you dislike about the product?
Cost of the product is slightlier higher as it is feature rich.
What problems is the product solving and how is that benefiting you?
Sales cloud has provided opportunity and quote management features along with its platform integration capabilities. It has been useful in driving business value and keep track of the opportunities by sales reps.
Good experience
What do you like best about the product?
Sales process , quoting,agreement and order creation
What do you dislike about the product?
Nothing , i like everything there is nothing much to dislike
What problems is the product solving and how is that benefiting you?
A streamlined business procee for sales reps
Best thing since sliced bread
What do you like best about the product?
Ease of use, powerful, and intuitive. The application is easy to customize for my customers needs and the learning curve for adoption is shallow.
What do you dislike about the product?
The reports is a little limited and can be cumbersome to administer
What problems is the product solving and how is that benefiting you?
Users can easily get a 360 view of their customers.
World Class CRM and Total SME and Enterprise class software
What do you like best about the product?
Ease of customization for my business. The scalability the solution provides without additional costs empowers growth of my business.
What do you dislike about the product?
The expansion of features is sometimes overwhelming.
What problems is the product solving and how is that benefiting you?
Complete end-to-end customer acquisition to close and fulfillment.
If you need a sales crm it’s awesome
What do you like best about the product?
Reliably manage your pipeline, huge number of apps for all your needs
What do you dislike about the product?
Would be good to do more out of the box, thought the apps make up for it, while
Eating up space
Eating up space
What problems is the product solving and how is that benefiting you?
Managing subscriptions and products reibly
AB Sales cloud review
What do you like best about the product?
The most helpful part of sales cloud is visibility, accountability and ease of use!
What do you dislike about the product?
Nothing, it's great! Every feature is easy to use!
What problems is the product solving and how is that benefiting you?
Removing use of multiple systems and streamlined view
As advertised, if you have a great admin
What do you like best about the product?
It works! It does need configuration but I don't know a better solution for small organisations
What do you dislike about the product?
Niggles with password reset flow. I wish it was easier to integrate with surveys and responses from these surveys.
What problems is the product solving and how is that benefiting you?
Case management is the primary problem, query management is secondary. Communications/project management is a hidden problem team doesn't know it has but this solution is solving for us.
Sales Cloud
What do you like best about the product?
Customisation and reporting capabilities
What do you dislike about the product?
Could be more intuitive. Needs to better illustrate pipeline movement without building reports.
What problems is the product solving and how is that benefiting you?
Provides me the ability to perform detailed pipeline analysis
Runs our sales org
What do you like best about the product?
The innovation in AI is great, some brilliant stuff coming in SC
What do you dislike about the product?
A contract management module would be helpful
What problems is the product solving and how is that benefiting you?
Removes bad data, no spreadsheets, no more data silos
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