Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud Configuration Review
What do you like best about the product?
Best thing about Sales Cloud is the flexibility when it comes to using customized configurations.
What do you dislike about the product?
Building of flows is a bit cumbersome and complex
What problems is the product solving and how is that benefiting you?
Sales Cloud helps to provide us with a holistic view of our customers which in turn helps us with customer engagement.
Sales Cloud for Sales Reps
What do you like best about the product?
Integration with other clouds like service cloud.
Sales console
Sales console
What do you dislike about the product?
Lead scoring and flexibiity with forecasting
What problems is the product solving and how is that benefiting you?
Managing Leads and Inside Salea
Reliable and flexible for SMB, at a premium price
What do you like best about the product?
The core Salesforce product offers a lot of flexibility to customize the platform for your business's needs. I've never used it for just sales. In my industry, there are a lot of niche, single use-case products that work decently well for the exact use-case they serve. However, they are difficult to scale and grow as your business does. I've built solutions on the core Sales Cloud that support wildly different business processes.
What do you dislike about the product?
It's an enterprise product. The price tag is a high barrier to entry. Unfortunately many small businesses try to DIY an implementation, which very rarely goes well. Customers should assume the cost of an implementation partner as part of the transition. A small support contract for at least 6mo is a good idea too, since adoption will take time and someone on staff (if not a new hire) needs to learn Admin skills to maintain it.
What problems is the product solving and how is that benefiting you?
Not using an Access database! Our data is reliable now that a strong system supports it.
Very powerful insight into customers and their interaction with our org
What do you like best about the product?
Being able to quickly fund relevant data on a customer (issues, recent calls, opportunities, personal data, etc)
What do you dislike about the product?
User adoption. Some users don't enter their data so it makes it harder to trust that what's in salesforce is correct.
What problems is the product solving and how is that benefiting you?
Connecting our sales associates with the account liaisons and the customer service reps by bring all their individual data elements together for tracking, reporting, forecasting, and helping us generate a more personal customer experiance.
It's a really good system if you don't change it
What do you like best about the product?
Reports and dashboards are very powerful. my customers love it.
What do you dislike about the product?
Intermittent bugs on the site bother me. And it takes a long time to respond to the case.
What problems is the product solving and how is that benefiting you?
You can easily create reports and dashboards due to the relationship between various data.
Excellent tool for business of all sizes
What do you like best about the product?
Customization and Flexibility: Salesforce Sales Cloud offers an impressive level of customization. We’ve been able to tailor the platform to our specific business processes, creating custom fields, workflows, and automations. This adaptability has allowed us to align the system with our unique needs.
What do you dislike about the product?
While Salesforce Sales Cloud has many strengths, there is one area that could be improved:
Learning Curve and Complexity: Initially, navigating Salesforce can be overwhelming for new users. The system’s depth and breadth require thorough training and practice. Simplifying the user interface and providing more intuitive guidance during onboarding would enhance the overall user experience.
Learning Curve and Complexity: Initially, navigating Salesforce can be overwhelming for new users. The system’s depth and breadth require thorough training and practice. Simplifying the user interface and providing more intuitive guidance during onboarding would enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
Prior to moving to Sales Cloud we suffered from data sprawl, and lost opportunities due to mismanaged data. By bringing everything under one roof we've seen a drastic improvement of organization and follow through on leads.
The most comprehensive Enterprise Sales Management Platform
What do you like best about the product?
Sales Cloud's proven Lead management, Opportunity management and End-to-End deal management capabilities are second to none. Add to that the power of Einstein, really makes the life easier for the sales teams. You get a comprehensive view of your pipeline, every information about a prospect or contact to make an informed decision and insights from AI to take the best action.
What do you dislike about the product?
The reporting capabilities could become more comprehensive and intuitive. Like we have on Markering Cloud Intelligence or Tableau.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping me in making organizations and clients truly transform their Sales processes in the right manner by leveraging the power of the platform.
Senior architect sales technology and strategy
What do you like best about the product?
Flexibility of the platform and time to market with new features
What do you dislike about the product?
Deployments take too much time and are confusing
What problems is the product solving and how is that benefiting you?
We use it for our sales team to track accounts leads and opportunities
Love the system
What do you like best about the product?
Salescloud is extremely flexible and can adapt to just about any business based on your needs.
What do you dislike about the product?
There's a cost associated and for smaller companies it might not be the best fit.
What problems is the product solving and how is that benefiting you?
Adoption of lightning. The base is there finally but dynamic layouts still has a way to go.
Trailblazer DX Sales Cloud Review
What do you like best about the product?
Real-time access to relevant sales data.
What do you dislike about the product?
I really don't have any complaints at this time.
What problems is the product solving and how is that benefiting you?
Team integration across multiple teams.
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