Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Been using Salesforce Sales and Service Cloud for 8 years now and use it for running the business.
What do you like best about the product?
Extremely flexible and extensible. We can put everything in it and then extract a lot of data (even on a small dataset).
There are a lot of great addons and apps that you can figure out to make it do whatever you want. And if not there are many developers that can help you build your own!
There are a lot of great addons and apps that you can figure out to make it do whatever you want. And if not there are many developers that can help you build your own!
What do you dislike about the product?
The licensing is a little confusing and some things need an add-on products (sometimes adding all of the ones you want can get a little pricey, but usually the time saved will be worth every penny).
What problems is the product solving and how is that benefiting you?
From prospect to lead to opportunity to contract to project delivery, after sales service and billing - every customer interaction is powered by Salesforce!
Excelent to optimize theprocess
What do you like best about the product?
To have a single view of customers and prospects with their own opportunities ndinteractions
What do you dislike about the product?
How many clicks to see the info in the mobile app
What problems is the product solving and how is that benefiting you?
Organize data
Sales teams can’t be effective without Sales Cloud
What do you like best about the product?
Insights and transparency into what works.
What do you dislike about the product?
Adoption of process for end users within sales teams.
What problems is the product solving and how is that benefiting you?
What accounts we do the most business with.
Director IT
What do you like best about the product?
Leads, accounts, contacts and opportunity, activity management
What do you dislike about the product?
New innovations are confusing and products get renamed or consolidated constantly
What problems is the product solving and how is that benefiting you?
Keep all sales reps in synch and on the same sales process , especially cross company
Great
What do you like best about the product?
Great experience, customizable, the Salesforce support team is great and a lot of online resources for troubleshooting
What do you dislike about the product?
Some limitations with a couple features that I would like to see progress on
What problems is the product solving and how is that benefiting you?
Tracking opportunities, pipeline, revops analytics
ROBUST yet simple to use
What do you like best about the product?
As the Administrator, I love the low code model and that any customizations we may need are easily accomplished. Our users love the simplicity of the front-end that require minimal clicks to get their job done.
What do you dislike about the product?
The biggest pain point for our users is the ability to send a mass email to their Opportunities and create joined reports that don't show a lot of unnecessary information.
What problems is the product solving and how is that benefiting you?
Allows our users to access their prospect data anytime from anywhere so that they can assist them on their time.
Sales cloud makes selling less time consuming
What do you like best about the product?
The personalization and customer data that makes it easier to be knowledgeable about customers
What do you dislike about the product?
I wish that you could integrate your brand template with the Einstein copilot.
What problems is the product solving and how is that benefiting you?
Customer pipeline and activation
Sales Cloud is great
What do you like best about the product?
I love the ability to have a wholistic view of the customer all in one place.
What do you dislike about the product?
It's frustrating that every feature is an additional add on cost.
What problems is the product solving and how is that benefiting you?
Allowing our end users to see information about their clients in one place and being able to run their own reports.
Associate director marketing technology
What do you like best about the product?
Ability to have marketing, sales and service data in one place
What do you dislike about the product?
Nothing specifically - we enjoy tool and provides great insight
What problems is the product solving and how is that benefiting you?
Data in one place, will be used as a data source for data cloud
Easy to use for our salespeople
What do you like best about the product?
It is easy to use, and our salespeople enjoy it.
What do you dislike about the product?
None that I can think of. It is a good product.
What problems is the product solving and how is that benefiting you?
Organizing prospect data for our salespeople.
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