Agentforce Sales
Salesforce, Inc.External reviews
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Salesforce Sales Cloud
What do you like best about the product?
Out of box features, Capabilities for Lead, Account and Contact
What do you dislike about the product?
Licensing cost is bit high and can be bit affordable
What problems is the product solving and how is that benefiting you?
Automating the business processes
One stop shop for Opportunity management and tracking activitie
What do you like best about the product?
Versatile and provides ample flexibility to adopt to specific business processes
Platform objects are well thought through for managing most needs of a Sales function
Platform objects are well thought through for managing most needs of a Sales function
What do you dislike about the product?
Quite a few products coming up which don't use native objects. Even SF CPQ uses it's own SBQQ objects instead of Platform object
What problems is the product solving and how is that benefiting you?
Pipeline visibility
Activity tracking
Activity tracking
Great Experience
What do you like best about the product?
Easy to use and great experience for our users
What do you dislike about the product?
Price, better pricing for not for profit
What problems is the product solving and how is that benefiting you?
Holding data on our customers and properties
Excellent, easy to use platform
What do you like best about the product?
Seamless design and easy to use. It's the best!
What do you dislike about the product?
Sometimes it can be predictable which makes my life hell
What problems is the product solving and how is that benefiting you?
Helps me to track
Sales cloud review
What do you like best about the product?
Lead conversation process, ottb reports and dashboards
What do you dislike about the product?
Mass email functionality, campaign management bit tricky
What problems is the product solving and how is that benefiting you?
Lead conversation
Unrivalled performance and productivity
What do you like best about the product?
I really like how Salesforce Sales Cloud come equipped OOTB with a industry leading Salesforce process that any business can follow. It ensures customers new to the platform can see value from their investments straight away.
What do you dislike about the product?
Sales cloud has many add on features and products. It can be difficult to understand exactly what the costs would be when prospecting and thinking about trying out new products.
What problems is the product solving and how is that benefiting you?
Sales Cloud allows the executive team to have a singular view of Sales Performances of our company across all our verticals, channels and businesses.
It provides everything in one dashboard and I can customise it as I want and grow the revenue
What do you like best about the product?
It is very easy to customise and use amongst different aspects
What do you dislike about the product?
Nothing that I can remember because recently there are new integrations and they are improving it.
What problems is the product solving and how is that benefiting you?
Tracking, sales opportunities scoring, lead nurturing and many more.
B2b cccu
What do you like best about the product?
Opportunity management and revenue management
What do you dislike about the product?
More email marketing features for Salesforce
What problems is the product solving and how is that benefiting you?
Helping with management and logging of b2b interactions
Odgers user
What do you like best about the product?
Automation, intuitive
Einstein activity, forecast
Einstein activity, forecast
What do you dislike about the product?
Restricted access
Qsr functionality not available
Qsr functionality not available
What problems is the product solving and how is that benefiting you?
Managing candidates data, processing them through different stages
Unmatched Visibility, Automation, and Scalability
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how reliably it pulls every part of the sales process into one smooth, easy-to-run system. It’s fast, stable, and incredibly well-designed. The platform just makes sense: managing deals, tracking activities, forecasting, and automating workflows all work together seamlessly.
The customisation is a huge advantage — you can tailor almost anything without breaking the system. Forecasting and reporting are especially strong; they’re clear, accurate, and far ahead of most alternatives. I also love how little time reps spend on admin thanks to automation and built-in sales engagement tools.
Most importantly, Sales Cloud scales with you. Whether you have a small team or a complex multi-region setup, it stays reliable and flexible. It’s the one CRM that consistently feels like a long-term, future-proof choice.
The customisation is a huge advantage — you can tailor almost anything without breaking the system. Forecasting and reporting are especially strong; they’re clear, accurate, and far ahead of most alternatives. I also love how little time reps spend on admin thanks to automation and built-in sales engagement tools.
Most importantly, Sales Cloud scales with you. Whether you have a small team or a complex multi-region setup, it stays reliable and flexible. It’s the one CRM that consistently feels like a long-term, future-proof choice.
What do you dislike about the product?
Honestly, there’s very little to genuinely dislike about Sales Cloud once you understand how powerful the platform is. If anything, the only challenge is that its flexibility can feel overwhelming at first — there’s a lot you can do. But this is also what makes it so strong in the long run. With a bit of setup and guidance, the system becomes incredibly intuitive and stable.
In day-to-day use, the experience is smooth, reliable, and dependable. Any initial complexity pays off immediately once you start tailoring the platform to your business.
In short: there’s nothing I would consider a real drawback — just a learning curve that comes with having a platform this capable.
In day-to-day use, the experience is smooth, reliable, and dependable. Any initial complexity pays off immediately once you start tailoring the platform to your business.
In short: there’s nothing I would consider a real drawback — just a learning curve that comes with having a platform this capable.
What problems is the product solving and how is that benefiting you?
Sales Cloud has solved the biggest operational gaps we faced in sales: scattered data, inconsistent processes, and limited visibility. Now everything — leads, accounts, activities, pipeline, and forecasting — sits in one organised, real-time system. The benefit is immediate: cleaner data, faster decision-making, and a far more predictable pipeline.
It also removed a huge amount of manual admin through automation. Reps spend less time updating systems and more time selling. For leadership, the reporting and forecasting accuracy has been a game-changer; we finally have a reliable view of performance across teams.
Overall, Sales Cloud has brought structure, transparency, and consistency to our sales organisation. It makes our entire revenue engine run smoother, with better discipline and far fewer surprises.
It also removed a huge amount of manual admin through automation. Reps spend less time updating systems and more time selling. For leadership, the reporting and forecasting accuracy has been a game-changer; we finally have a reliable view of performance across teams.
Overall, Sales Cloud has brought structure, transparency, and consistency to our sales organisation. It makes our entire revenue engine run smoother, with better discipline and far fewer surprises.
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