Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Efficiency
What do you like best about the product?
Pipeline management and integration between all tools
What do you dislike about the product?
Some options have extra cost, like salesforce maps
What problems is the product solving and how is that benefiting you?
Pipeline management, revenue, forecast
Efficient tool
What do you like best about the product?
The user friendly app and easy configuration
What do you dislike about the product?
I like everything about the tool. Easy to use and configure compared to other tools
What problems is the product solving and how is that benefiting you?
Helps to create opportunities fast
Very nice
What do you like best about the product?
Ai capabilities that allows to save time and add value
What do you dislike about the product?
Manual tasks and some technical limitations
What problems is the product solving and how is that benefiting you?
Sales business processes
Best CRM Out There
What do you like best about the product?
Decided to switch from HubSpot. In a previous role, used SFDC extensively. Out of all the CRMs, SFDC is the one that enables the most integrations, most customization, and most reliable automation by far. That and with the new look they've added in lightening, it's much easier to navigate.
What do you dislike about the product?
Sometimes it's slow and clunky. I attribute it to their age and how much code was written to support it all. Sometimes that is frustrating when trying to move fast. I also don't like all the "add ons" to sales cloud they try to sell you on. Sales Cloud and anything directly related to that that basically does the same (e.g. health cloud) is great. Things like Pardot, Marketing Cloud, and the rest are somewhat junky. Salesforce lacks the sophistication and ease of use necessary for marketers to really do mass B2B marketing.
What problems is the product solving and how is that benefiting you?
It's helping us re-organize our data, bring in a better, more thorough "guided process" through screen flows to ensure as our company grows, we can provide minimial training while still expecting great results and data entry from reps. From a reporting perspective, the re-organization of data to a Salesforce architecture is key given HubSpot doesn't quite cut it when you attempt to marry marketing and sales data (+ other functions like BDRs, Partners, etc). HubSpot just isn't designed for complicated, multi-applicational uses like Salesforce.
Great features out of the box with multiple options for customization
What do you like best about the product?
Sales Cloud is enabling us to move the majority of our sales and marketing processes and information into a single platform, rather than juggling multiple platforms and performing data de-duplications and syncing between systems. We have also been able to leverage customer support to help us in implementing new features and processes as we continue to migrate our functional groups into Salesforce.
What do you dislike about the product?
Limitations in list views (in particular color coding based on field values)
What problems is the product solving and how is that benefiting you?
Bringing together all of our activity data along with transaction history in a more user-friendly interface that provides enhanced reporting capabilities.
Salesforce Sales Cloud - The most promising and efficient tool
What do you like best about the product?
Salesforce Sales Cloud is a Ease to use tool which can be customized user frendly tool mostly preferred by Sales professionals. The user friendly interface provides wide range of opportunities for Sales team to track and manage deals. Also, it is very easy to integrate with any tool and implement based on our need.
What do you dislike about the product?
Salesforce is a premium solution which cannot be afforded by Small sized companies. Users occasionally encounter challenges finding documentation or receiving timely support.
What problems is the product solving and how is that benefiting you?
It helped us in tracking leads, strategizing deals, also it enhanced efficiency, intelligence and automation.
Essential tool for managing our clients' information
What do you like best about the product?
Customer information can be grouped, and the data can be customized according to our needs.
What do you dislike about the product?
A little complex to use at first. But it is acquired over time.
What problems is the product solving and how is that benefiting you?
Have information on the different clients for the holding companies.
Salesforc sales cloud- Automated sales processes and workflows
What do you like best about the product?
Salesforce sales cloud gives everything that manages business. It offers a platform for tracking product details, making campaigns, managing contacts, sending emails, creating opportunities and orders based on transactions with customers and generating reports and dashboards with support of ease of implementation and integration.
What do you dislike about the product?
As a subscription-based product, it is initially expensive. where the frequency of use is been low Additionally, aside from the sales and marketing team, internal departments looking to streamline their operations would not see a return on investment from this platform, making it essentially an external facing tool. The customer support also need to be improved.
What problems is the product solving and how is that benefiting you?
Improve your ability to make decisions, Encourage creativity, Boost the agility of corporate processes Cost control, Boost client relations and services, Boost the results of business processes, Boost risk management and compliance, Encourage revenue expansion.
Salesforce as CRM Solution + Omni-Channel
What do you like best about the product?
Being the All-in One CRM solution. You don't need another tool to call a customer or to send an email.
What do you dislike about the product?
limited email templates and unable to create quick new case for unlabeled interactions
What problems is the product solving and how is that benefiting you?
All-in one CRM solution and integration of other useful tools
Love Salesforce CRM
What do you like best about the product?
Salesforce is the best CRM system out there for enterprise level SaaS companies due to the ability to customize own dashboards, integrations with other software and ability for several roles to collaborate. It is easy to use and within a sales/BDR role you would use it daily.
What do you dislike about the product?
Some of the administrative tasks on Salesforce can be tedious and the load times for editing prospect pages etc can be quite long. Also filtering is not intuitive and the UI could be made cleaner
What problems is the product solving and how is that benefiting you?
Problems integrating with other solutions, such as quip, lucidchart, outreach, and other systems. Also issues logging activity and creating leads/storing lead information.
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