Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales Cloud is a very good OOTB CRM for Sales team
What do you like best about the product?
-Sales teams are easily able to manage the accounts they work on .
-Every activity on the account is tracked even when using 3rd party integrations
-Able to easily track pipeline with pipeline inspection and revenue intelligence on opportunities
-love that most of the OOTB features can still be customized as per your business needs .
-Trust is key and we are happy with that Salesforce pays utmost attention to keeping our data secure
-Campaign ROI is easily measurable with Campaign management
-Every activity on the account is tracked even when using 3rd party integrations
-Able to easily track pipeline with pipeline inspection and revenue intelligence on opportunities
-love that most of the OOTB features can still be customized as per your business needs .
-Trust is key and we are happy with that Salesforce pays utmost attention to keeping our data secure
-Campaign ROI is easily measurable with Campaign management
What do you dislike about the product?
Can't think of downsides using Sales cloud . But some of the features disliked are multiple leads associated to the same company can't be linked .This would avoid different sales people talking to different leads from the same company and not knowing the progress on them .A common association of leads to companies .
What problems is the product solving and how is that benefiting you?
Sales cloud has evolved a lot .With Einstein Recommendations and next best action we were easily able to recommend the next thing for the rep to be actioning on which has been increasing our opportunity conversions.Flows have helped automate a lot of the manual processes . All of the data is in one place with Einstein as email conversations are brought back as activities on the record page .Sales had a one stop solution rather than referring multiple data sources for information on a partner .
We use Sales Cloud extensively for our sales process and it’s invaluable.
What do you like best about the product?
That it's built on the Salesforce platform and we can customize it to meet our exact business needs.
What do you dislike about the product?
I wish it did not require a separate product to allow sales reps to have their own cadences. I also don't like that the default lightning layout has the related tab as the selected tab.
What problems is the product solving and how is that benefiting you?
It solves the problem of having sales rep work in silos with no visibility into what they're doing. It also allows for deal collaboration that email does not. Of course, it allows us to operationalize the process.
It’s simple to use and quick to configure
What do you like best about the product?
Simple ui/ux and low code no code configurable flows
What do you dislike about the product?
No OOTB quote to order and product catalog
What problems is the product solving and how is that benefiting you?
Support for a unified sales and service CRM
Sales Cloud Implementation
What do you like best about the product?
How easy it is to manage/capture opportunities.
What do you dislike about the product?
Currently don't dislike anything about the product
What problems is the product solving and how is that benefiting you?
Integrating with another system to manage data in Salesforce.Allows for SF to be the source of truth.
Sales Cloud
What do you like best about the product?
Sales Cloud provides us lot of inbuilt functionalities which helps our sales reps be more productive.
What do you dislike about the product?
Forecast relationship model is bit complex
What problems is the product solving and how is that benefiting you?
Automations in sales cloud
Sales cloud has helped my customers improve their business
What do you like best about the product?
It is very flexible and let's you add customizations to address specific business needs. The reporting functionality is great as well!
What do you dislike about the product?
It can get pricey to implement Sales Cloud and some desired add-ons and customization
What problems is the product solving and how is that benefiting you?
It is helping my customers close more deals and providing a great way to automate communication.
Very scalable and user friendly
What do you like best about the product?
easy to integrate with external system and customize on top of the platform
What do you dislike about the product?
Sales cloud uses lot of standard page layout which are hard to customize
What problems is the product solving and how is that benefiting you?
Solves selling of products to clients leveraging integration with external system
Product Review
What do you like best about the product?
Salescloud allows our national sales team to handle large territories and maintain services to dozens of accounts
What do you dislike about the product?
Some low code solutions are not as easy as advertised
What problems is the product solving and how is that benefiting you?
Tracking account performance and activities automatically
Eighteen-year admin and user
What do you like best about the product?
Out of the box Opportunity (and related) features can solve many needs
What do you dislike about the product?
Forecasting and Territory Mgmt are complex to support as my employer changes those strategies often
What problems is the product solving and how is that benefiting you?
Record Types with Products and Price Books help my requestors maintain data structure that can be normalized in SF
Excellent product and service for customer relationships
What do you like best about the product?
Constantly innovating and improving to bring the latest to customers.
What do you dislike about the product?
Costs. Salesforce marketing needs to improve communications to purchasing approves to prove the value of new products like data cloud.
What problems is the product solving and how is that benefiting you?
Customer relationship management for direct and partners. CPQ, CLM, Lead Managememt, consulting services, etc.
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