Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Robust Platform with Smooth Transition
What do you like best about the product?
I appreciate the robust platform Salesforce Sales Cloud provides; it allows for seamless custom modifications and offers numerous out-of-the-box features that significantly speed up development time. Utilizing features like interactive screen flows for custom UI experiences helps us deliver quickly and efficiently. We are very happy with using Salesforce Sales Cloud and I would highly recommend it to others.
What do you dislike about the product?
Nothing as such
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud's robust platform and out-of-the-box features enable quick development and customization, reducing implementation time and enhancing productivity.
Solid Platform with Room for Analytics Improvement
What do you like best about the product?
I find the automation features in Salesforce Sales Cloud incredibly useful, especially the capability to create flows instead of using Apex. This functionality simplifies my workflow significantly, making it an essential aspect of the platform. Additionally, the platform's ability to organize data effectively is a key benefit.
What do you dislike about the product?
The sales analytics feature in Salesforce Sales Cloud is lacking, which makes it challenging to gain detailed insights without a dedicated analytics team. Improvements in this area would greatly benefit my business. Additionally, the graphical user interface (GUI) could be improved to enhance user experience.
What problems is the product solving and how is that benefiting you?
I find the platform organizes data effectively, although I seek improved sales analytics. Automation, especially creating flows instead of using Apex, is particularly beneficial for my team.
Efficient Sales Forecasting, but Too Many Manual Steps
What do you like best about the product?
I can be efficient at forecasting my sales goals
What do you dislike about the product?
There is a lot of manual steps to link all the records
What problems is the product solving and how is that benefiting you?
I am able to view my accounts and their related opportunities and cases
Great All-in-One Sales System, But Needs Broader Use Case Support
What do you like best about the product?
Everything you need is conveniently located in one place, making it a system that truly supports sales.
What do you dislike about the product?
It needs to be adapted for a wider range of use cases and should include more features.
What problems is the product solving and how is that benefiting you?
All in one place
Highly Customizable and Easy to Personalize
What do you like best about the product?
Highly customizable. Scalability. Integration capabilities.
What do you dislike about the product?
Complexity for New Users.
Costly: Pricing can quickly escalate, especially with add-ons like CPQ, Einstein AI, or Service cloud.
Requires regular maintenance.
Costly: Pricing can quickly escalate, especially with add-ons like CPQ, Einstein AI, or Service cloud.
Requires regular maintenance.
What problems is the product solving and how is that benefiting you?
Sales Cloud solves these problems:
Disorganized sales processes
Poor lead and opportunity tracking
Lack of sales visibility and forecasting
Manual, time-consuming tasks
Weak collaboration across teams
Benefits to us:
Centralized customer and deal data
Automated workflows and follow-ups
Real-time dashboards and reporting
Faster, more efficient sales cycles
Better decision-making with data-driven insights
Disorganized sales processes
Poor lead and opportunity tracking
Lack of sales visibility and forecasting
Manual, time-consuming tasks
Weak collaboration across teams
Benefits to us:
Centralized customer and deal data
Automated workflows and follow-ups
Real-time dashboards and reporting
Faster, more efficient sales cycles
Better decision-making with data-driven insights
Easy to Use and Highly Customizable, but Email Integration Needs Improvement
What do you like best about the product?
It is easy to use, considered an industry standard, integrates seamlessly with all other Salesforce products, and offers a high level of customization.
What do you dislike about the product?
The ui and ux for bringing sales emails to salesforce is subpar to other products
What problems is the product solving and how is that benefiting you?
Enabling our sales team to access all of our product availability data and price books has been invaluable. It allows us to create useful and actionable opportunities that seamlessly integrate with all our other business areas.
Sales cloud review
What do you like best about the product?
Efficient and constantly developing new feature
What do you dislike about the product?
Hard to set up and understand what features my org has
What problems is the product solving and how is that benefiting you?
Place for reps and all other team to u it details on a customer
Efficient Customer Data Management, but High Cost and Complexity in Salesforce Sales Cloud
What do you like best about the product?
Managing all customer data is very straightforward, and the ability to use this information for cross-functional and downstream purposes really simplifies things for everyone involved.
What do you dislike about the product?
Salesforce Sales Cloud has several notable drawbacks. Its high price point, steep learning curve, and overall complexity can be challenging for many users. Additionally, relying on the cloud raises some security and privacy concerns. There is also the possibility of incurring extra expenses for add-ons and customizations, and advanced configurations often require significant technical expertise.
What problems is the product solving and how is that benefiting you?
It is helping to manage data in a single location, unlike the legacy app where data was scattered everywhere, which often compromised its quality and integrity.
Effortless Setup and Time-Saving Automation
What do you like best about the product?
I like how easy it is to set up Salesforce Sales Cloud, thanks to a lot of out-of-the-box objects. I also appreciate the pre-built objects and automations, which save me a lot of time by simplifying the building process.
What do you dislike about the product?
Some standard objects are restricted in setup and security.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud saves me time by providing pre-built objects and automations, simplifying the construction process and enhancing efficiency.
Great Tool for Managing Sales and Customers
What do you like best about the product?
Its a very uselful tool to handle your sales and customers
What do you dislike about the product?
I think its one of the top tools worldwide
What problems is the product solving and how is that benefiting you?
It help us to identify our customers needs
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