Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Sales and Client Connection, but Navigation Can Be Tricky
What do you like best about the product?
The sales process for our team, as well as our connection to clients, has been an important aspect of our work.
What do you dislike about the product?
At times, I find it difficult to navigate.
What problems is the product solving and how is that benefiting you?
Our interactions with clients from various segments have been noteworthy.
Easy to Use and Transparent
What do you like best about the product?
Easy of use and transparent across teams.
What do you dislike about the product?
I am not sure, as I use it every day for work.
What problems is the product solving and how is that benefiting you?
Opportunity management and territory planning
Great for Unified Sales and Fulfillment, but Not Perfect for Every Salesperson
What do you like best about the product?
The ability to have a unified place for sales and fulfillment
What do you dislike about the product?
It's a little difficult to please all of the sales people.
What problems is the product solving and how is that benefiting you?
It helps organize sales processes and flows and data
Centralized Data Is Great, but Needs Better Duplicate Management
What do you like best about the product?
Data in one location for reporting. Data not in multiple locations.
What do you dislike about the product?
Troubles with duplicate management reporting.
What problems is the product solving and how is that benefiting you?
collecting data from multiple sources
Good user experience
What do you like best about the product?
Salesforce Sales Cloud offers a robust set of CRM tools that help organize leads, track opportunities, and manage customer relationships efficiently. The reporting and dashboard features provide valuable insights into sales performance, and the platform integrates well with other business tools. Its automation features can save a lot of time once properly configured.
What do you dislike about the product?
The system can be overly complex for new users, with a steep learning curve and a cluttered interface. Customizations often require admin or developer support, which can be time-consuming and expensive. Performance can also be sluggish at times, especially with large datasets, and the pricing can be high for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize all customer and sales data in one place, making it easier to manage leads, track opportunities,
Streamlined Sales Data Management with Modern AI
What do you like best about the product?
I find Salesforce Sales Cloud’s setup remarkably smooth, thanks to its low-code and no-code capabilities, making it quick and easy to implement. I appreciate the comprehensive view it offers of all sales-related information, including leads and dealer performance, which helps in effective planning and tracking. The integration of new AI features makes it a cutting-edge platform that's immensely helpful for our company.
What do you dislike about the product?
I'm a little bit confused about the various features, especially with Agent Force. It would be beneficial if the software was bundled in a way that makes it easier to understand what components are essential to purchase for optimal usage.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud consolidates sales data, enhancing visibility into dealer performance and enabling efficient data tracking and AI utilization, which supports our BDMs and company growth.
Great for Boosting Sales, but Navigation Needs Simplifying
What do you like best about the product?
Helps my sales to accelerate our educational business
What do you dislike about the product?
It is a bit too messy and not always easy to navigate for new comers. Simplifying the navigation could help.
What problems is the product solving and how is that benefiting you?
Helps us to organize and share data across teams.
Very Simple to Use
What do you like best about the product?
It is very simple to use and is taking into consideration all salesforce needs
What do you dislike about the product?
Leads related things can be improved, right now it will not offer so many insights
What problems is the product solving and how is that benefiting you?
It is helping simplify the work for sales, have ecrything in one place
Easy Setup and Lead Management, But Pricey
What do you like best about the product?
I find Salesforce Sales Cloud very easy to set up, which is a significant advantage for me. The platform also excels in managing leads, a feature I find incredibly useful. It effectively supports our sales team and solutions, which enhances our overall sales operations.
What do you dislike about the product?
The cost.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud helps manage leads and campaigns effectively, benefiting our sales team operation.
Robust Features, But High Licensing Costs
What do you like best about the product?
I appreciate how Salesforce Sales Cloud allows us to easily view our opportunity pipeline for forecasting new business, which has been immensely helpful. The platform enables us to create flows and processes for presales, enhancing our efficiency. Additionally, I find having up-to-date leads and contact information incredibly beneficial. The reporting feature is very useful, and I value the ability to customize information as needed.
What do you dislike about the product?
I found the setup process to be quite challenging initially. It was difficult to get the right decision-makers to determine roles and credentials, which involved coordinating with busy executives to make decisions that would impact the entire organization during the initial configuration. Additionally, I believe the licensing costs could be more affordable.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track the opportunity pipeline, improve forecasting, generate presales processes, and keep updated lead and contact information.
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