Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Sales Journey Tracking and KPI Performance Insights
What do you like best about the product?
The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not.
What do you dislike about the product?
Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier.
What problems is the product solving and how is that benefiting you?
Basically, the reporting and analysis of the Sales Funnel has been streamlined by this platform. It has allowed us to better track the Sales Team's performance and also ensure that it aligns with the set goals. Working in a hybrid organization, this is quite a useful tool for remote collaboration. It centralizes the entire sales process and also the different automations and integrations help us in saving time and other resources.
Intuitive Interface with Centralized Customer Data for Sales Teams
What do you like best about the product?
Intuitive interface – easy for sales teams to navigate
Centralized customer data – all accounts, contacts, and opportunities in one place
Centralized customer data – all accounts, contacts, and opportunities in one place
What do you dislike about the product?
Can be complex for new users – steep learning curve
Some reports or dashboards may require advanced knowledge
Some reports or dashboards may require advanced knowledge
What problems is the product solving and how is that benefiting you?
Centralizes customer and opportunity data – improves visibility across the sales team
Provides real-time dashboards and reports – faster insights for decision-making
Provides real-time dashboards and reports – faster insights for decision-making
Reliable CRM with Effective Opportunity Tracking
What do you like best about the product?
I use Salesforce Sales Cloud to track opportunities and purchase orders and collaborate with my coworkers. I find it reliable and effective. I like how everything's linked together, allowing me to find information within a couple of clicks. The search function is pretty good overall.
What do you dislike about the product?
I don't like downloading attachments from PO cases.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track opportunities and purchase orders, work with my coworkers, and integrate information in real-time. It lets me tag people with context, making it easier to find what I need quickly.
Seamless Integration and Organization Magnified
What do you like best about the product?
I like the organizational piece of Salesforce Sales Cloud because it keeps me on top of day-to-day tasks, and the workflow is very seamless. It also integrates with other third-party apps we use, which I like. The setup was super easy, with my account being essentially activated for me once I entered my work credentials. It integrates seamlessly with other software like SalesIntel, SalesLoft, Gong, and Nooks. These aspects really enhance my experience with Salesforce Sales Cloud.
What do you dislike about the product?
I have to manually enter everything in SalesIntel, which is frustrating.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me stay organized with my accounts and tasks, ensuring timely completion and efficient workflow management. It integrates seamlessly with third-party apps we use, enhancing my daily operations in tech sales.
User-Friendly and Easy to Adopt with Minimal Training
What do you like best about the product?
User friendly, wasn't much training to do outside of what materials were given
What do you dislike about the product?
I really don't have any dislikes at this point
What problems is the product solving and how is that benefiting you?
Better tracking for emails and meetings
Efficient Sales Solution with User-Friendly Interface
What do you like best about the product?
I think Salesforce Sales Cloud is pretty fast, which makes transactions on the sales floor efficient. I like the ease of use; it helps me interact with customers and sell or upsell effectively. I use it every day on the tab while moving between different locations, and it supports me in looking up customer background information easily by just typing in their phone number or account number. This efficient access to customer records enables me to pitch different solutions that we sell. Compared to other tools, Salesforce Sales Cloud is just faster and easier to use, even if you need any training.
What do you dislike about the product?
Sometimes we're having issues with connection at different locations even though my iPad has a data plan. Inside our sites on our Wi-Fi, it gives me hiccups, and I have to close all the applications and then restart.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to quickly access customer background info with a phone or account number. It helps me interact with customers, pitch solutions, sell, and upsell effectively.
All-in-One Cloud CRM with Strong Built-In Business Functionality
What do you like best about the product?
The build in business functionalities like lead generation, opportunity management and also contacts, accounts and all are managed under one cloud and also helpful for integrating with other legacy systems, also the use and implementation is simple any can implement it
What do you dislike about the product?
The lead conversion process i want more transparent as sometime i face issue in this and also the customer support takes times to response for the issue
What problems is the product solving and how is that benefiting you?
Created a business solution with ready to make sales cloud created the lead and opportunity management under it
Flexible, Deep Platform for Centralized Pipeline Management That Scales
What do you like best about the product?
Its flexibility and depth. It centralizes pipeline management, reporting, and automation in one system, and it scales well as sales processes become more complex.
What do you dislike about the product?
It can be overly complex and expensive. Without proper setup and governance, it becomes cluttered, harder to use, and adoption can drop.
What problems is the product solving and how is that benefiting you?
It solves visibility and process control issues in sales. By standardizing data, tracking deals end-to-end, and providing reliable forecasts, it improves decision-making, accountability, and revenue predictability.
Complete Sales Visibility and Time-Saving Automation with Salesforce Sales Cloud
What do you like best about the product?
salesforce sales cloud gives complete visibility of leads, accounts and opportunities across regions. i can easily track pipeline, deal stages and teams performance in one place. Dashboards and reports helps me to review regional targets and progress quickly , automation of tasks and follow ups save time for my sales team. the platform is flexible and works well for both fields and inside sales, it helps maintain consistency in sales processes.
What do you dislike about the product?
initial setup and customization take time and require technical support, for new user the interface can feel complex at first, some advance feature are available only in higher plans, reports customization sometimes needs admin helps , mobile app is useful but not as powerful as desktop.
What problems is the product solving and how is that benefiting you?
before using it , tracking sales activities across multiple regions was difficult and scattered . sales cloud centralized all customer and deal data in one system , it helped remove dependency on spreadsheet and manual tracking , lead assignment and opportunity management became structured, forecasting accuracy improved significantly . it also improved collaboration between sales manager and reps.
Easy-to-Use Platform with Seamless Single Sign-On Login
What do you like best about the product?
It is an easy to use platform, we have integrated it with our Single Sign On service, so users can log in easily when they use it more often.
What do you dislike about the product?
It can be quite a challenge to setup the integration
What problems is the product solving and how is that benefiting you?
We use it to track leads and collect information for new customers or colleagues, which makes the process more efficient and easier to manage.
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