Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Integrations, Steep Learning Curve
What do you like best about the product?
I like the powerful API and integration capabilities of Agentforce Sales, which allow me to create smooth data connections between Salesforce and our internal systems. The API is dependable, well-versioned, and comes with great developer documentation that reduces our integration development time significantly. It's highly customizable, letting us tailor the CRM to accurately fit our unique sales process. I also appreciate the nice dashboards and reporting functions, which make accessing data easy without needing engineering approval. The enterprise-grade security ensures that we handle sensitive customer data securely, with features like a detailed permission model, IP restrictions, and thorough audit logs, providing compliance and peace of mind.
What do you dislike about the product?
It's a bit expensive and hard to set up. The pricing is probably the biggest pain point because it's complex and expensive. There's a steep learning curve as Salesforce is powerful, but with significant complexity. The Lightning UI can feel sluggish at times, especially with a complex layout or large datasets. The flexibility, while great, leads to over-complicated configuration, with overlapping features like Flows, Process Builder, Apex Triggers, and Workflow Rules. Also, unless you're on a premium support tier, getting timely help can be slow and frustrating.
What problems is the product solving and how is that benefiting you?
Agentforce Sales solves lack of pipeline visibility, manual follow-up tracking, and integration issues. It also supports scaling sales operations.
Integrated Features, Minor Glitches
What do you like best about the product?
I like that Agentforce Sales (formerly Salesforce Sales Cloud) has all the features integrated into it, like chats, emails, and calls. It allows me to manage my notes, see user details, and log all my activities in one place, which means I don't have to navigate between different tools. When I get a chat, a case is automatically created, making it convenient to complete my work efficiently in the same place. The initial setup was very easy, and I've been using it for around 4 years now.
What do you dislike about the product?
Sometimes call logs don't get added or get attached to the incorrect case. Also, when I attach a service article while adding a comment, the system refreshes, causing my comment data to be lost, and I have to type it all over again.
What problems is the product solving and how is that benefiting you?
Agentforce Sales integrates chats, emails, calls, and notes, allowing me to manage user tickets without navigating through multiple tools, saving time as all my activities and user details are logged automatically.
Smarter selling, less admin noise
What do you like best about the product?
Clean UI, easy to use. Integrates well, runs smoothly. AI is actually helpful, not gimmicky. Pricing feels worth it if you use it properly. Onboarding + support are solid.
What do you dislike about the product?
Can feel heavy and over‑engineered at times. Setup takes effort, AI needs good data to shine, and costs can add up quickly for smaller teams.
What problems is the product solving and how is that benefiting you?
It solves manual admin. I spend less time updating CRM, get clearer priorities, better forecasts.
Helpful Program Data Tracking Made Easy
What do you like best about the product?
How helpful it is to track data for my program
What do you dislike about the product?
Creating reports and wish there were tutorials
What problems is the product solving and how is that benefiting you?
Fixing misplaced data
Salesforce and its benefits
What do you like best about the product?
Reduces admin and mental load by automating follow-ups and prioritisation, Real-time insights based on live customer and pipeline data
Personalised outreach at scale, without sounding generic
Personalised outreach at scale, without sounding generic
What do you dislike about the product?
The main downsides are cost, complexity, and the fact it only works well if your data and processes are already very mature
What problems is the product solving and how is that benefiting you?
It helps keeps everything in place, helps communication between the team and sales including marketing. What’s happening with sales and where we are
Autonomous SDR Agent That Streamlines Admin Work and Boosts Productivity
What do you like best about the product?
The autonomous SDR Agent is a game changer. Another big benefit is its ability to handle administrative tasks: it automatically logs call outcomes, updates opportunity stages, and drafts personalized emails, just to name a few.
What do you dislike about the product?
The subscription cost can be a significant factor for smaller companies. On top of that, getting premium support comes with an additional fee that the company has to cover.
What problems is the product solving and how is that benefiting you?
It feels like my digital sales partner. It automatically logs my calls, transcribes them, and updates the opportunity stage, which saves me a lot of time on day-to-day activities.
One Interface to Manage Multiple Sophisticated Issues
What do you like best about the product?
Allowed us to manage multiple sophisticated issues in one interface.
What do you dislike about the product?
Once in a while it would be sluggish if too many users were in at once.
What problems is the product solving and how is that benefiting you?
Large databases of info were located in one place and easily searchable and navigable.
Automates Lead Qualification and Scheduling Like a Pro
What do you like best about the product?
It helps me automate repetitive tasks, such as lead qualification and meeting scheduling.
What do you dislike about the product?
It’s a bit costly, need to learn few things, and the implementation is quite complex.
What problems is the product solving and how is that benefiting you?
It solves key bottlenecks for our sales team: high-volume admin work, slow lead follow-up, and manual, fragmented workflows.
Streamlined and User-Friendly, But Could Improve Performance
What do you like best about the product?
I like the ease of use and the organization that Agentforce Sales provides. The database is extremely easy to use, and there are constant updates on how to utilize the services and learn new guidance. The initial setup was very easy, which is a big plus.
What do you dislike about the product?
Sometimes there are glitches or a lag on the platform, there could always be improvement in that area. When we are trying to source a larger chunk of data, like Success KPI, over many months, there may be a significant lag of 5-10 minutes to get that data to load on the platform.
What problems is the product solving and how is that benefiting you?
Agentforce Sales keeps us organized and streamlined, helping troubleshoot data issues and ensuring confidential data is safe. It's easy to use, with updates to guide us on services.
Easy Navigation and File Access with Agentforce Sales
What do you like best about the product?
I like how easy it is to navigate and access files in Agentforce Sales. It's easy to search for customers, and in the customer account, all of the files are saved and easy to locate. Also, the initial setup was very easy.
What do you dislike about the product?
Nothing right now
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to pull contracts, see client status, and locate renewal dates. It helps track customer churn and stores files conveniently in customer accounts, making them easy to find.
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