Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use, Highly Customizable Salesforce with Seamless Integrations
What do you like best about the product?
Salesforce is easy to use, and the customization available for new fields allows my organization to track, filter, and report on exactly what is important to us. It also integrates seamlessly with the other software in our tech stack.
What do you dislike about the product?
Given the large amount of data and customization, load times can be a little slow.
What problems is the product solving and how is that benefiting you?
Salesforce has all the information, gathered from everyone who interacts with customers, all in one place. I can also find historical information, contact information, and anything else I need to manage my relationships with leads/customers.
Salesforce Sales Cloud: Powerful Pipeline Tracking and Insightful Dashboards
What do you like best about the product?
Salesforce Sales Cloud does a solid job of organizing sales activity in one place. It’s easy to track leads, opportunities, and customer interactions without jumping between multiple tools. The reporting and dashboard features are especially useful for getting a quick view of pipeline performance and team progress. It also integrates well with other systems, which makes it easier to keep data consistent across different parts of the business.
What do you dislike about the product?
The platform can feel complex, especially for new users. Some features take time to learn, and customizing workflows or reports often requires extra setup or technical knowledge. It’s powerful, but the interface isn’t always the most intuitive, which can slow down adoption for smaller teams. Pricing can also be a concern, particularly if you need several add-ons to unlock the full value of the platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer and sales data that would otherwise be scattered across emails, spreadsheets, and different tools. Having everything in one platform makes it easier to track leads, manage opportunities, and keep the team aligned on deal progress. The dashboards and reporting also help provide clearer visibility into pipeline performance and sales activity.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
Streamlined Sales Funnel Management at a Cost
What do you like best about the product?
I like that Salesforce Sales Cloud helps me manage the entire sales funnel. It assists me by enabling the management of inbound leads and building processes that facilitate sales tasks. Also, the initial setup was pretty easy, which was a nice surprise.
What do you dislike about the product?
Pricing can be a bit expensive compared to using other AI providers and building webhooks.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to build processes that facilitate sales tasks and manage the entire sales funnel, including actioning inbound leads.
Best-in-Class CRM Integrations Solution
What do you like best about the product?
Best CRM integrations solutions and go to solutions out there with all being centralized
What do you dislike about the product?
Limited room with emailing, automation, API usage
What problems is the product solving and how is that benefiting you?
One platform and single reference for all your sales deals with the help of AI insights
Everything in One Place for a Smoother Workflow
What do you like best about the product?
I like that everything is in one place, which saves me from having to keep multiple platforms open at the same time.
What do you dislike about the product?
The Amazon Connect integration could work better. It kept opening random cases on my profile, and I wouldn’t get any alert about them unless I manually selected them to view.
What problems is the product solving and how is that benefiting you?
It’s slimming down the amount of platforms, as in the old platform I would need to have 4-5 items open but on salesforce everything is integrated
Streamlines Lead Management, Steep Learning Curve
What do you like best about the product?
I appreciate that we can manage leads and opportunities in one place with Salesforce Sales Cloud. The reports and dashboards are very helpful, giving us real-time visibility so we can quickly do things easily. I also like the automation, which saves us a lot of time by helping with task creation, sending emails, and follow-up reminders.
What do you dislike about the product?
Sometimes it feels a little overwhelming because there are so many features. For new users, it takes time to understand it, with many confusing things like tabs, fields, and objects. The initial setup is manageable but sometimes it takes a lot of time.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and opportunities efficiently, saving time compared to Excel. The reports, dashboards, and automation features provide real-time visibility and streamline tasks like sending emails and follow-ups.
Streamlined Account Management and Reporting Made Easy
What do you like best about the product?
Helps in account management , account logging help build reports
What do you dislike about the product?
Sometimes the integration with dialpad can be hard and integration with other apps might get a little hard
What problems is the product solving and how is that benefiting you?
helps with account logging, easy of control, better reports, automated report, very dynamic
Easy Reporting, Simple Filters, and Effortless Exports
What do you like best about the product?
Easy to create and navigate reports. Filters are easy to find and use, while exporting reports is simple.
What do you dislike about the product?
While highly customizable, a customer page can. become a bit crowded with TOO MUCH information
What problems is the product solving and how is that benefiting you?
Detailed, thorough, complete history of all interactions with my customers. Easy to track opportunities through sales cycle and where my attention needs to be each day.
End-to-End Lead and Opportunity Management with Powerful Workflow Automation
What do you like best about the product?
It provides an end-to-end platform for lead, contact, and opportunity management and workflow automation.
What do you dislike about the product?
Its UI is less user-friendly and feels heavy in terms of processing.
What problems is the product solving and how is that benefiting you?
It eliminated manual data keeping related to lead and sales cycle while offering workflow automation and alerts to get notified across your lead-to-cash journey.
Streamlines Sales Management, But Be Prepared for Complexity
What do you like best about the product?
I use Salesforce Sales Cloud for managing the entire sales process from lead to finish. It helps me manage sales, customers, and everything in a single place, which solves the problem I had with managing everything separately. I like how it solves the problem of missing follow-ups and keeping track of everything. With the help of this system, I'm able to get things done automatically. The system automatically reminds me of missed opportunities and follow-ups. It reminds me of when to take follow-ups, tasks, meetings, and pending deals, making sure nothing goes missing.
What do you dislike about the product?
The complexity of Salesforce Sales Cloud was a bit much for me, with so many features that felt overwhelming at first. The cost is on the higher side as well. The interface occasionally feels heavy and sometimes slows down when I'm trying to get tasks done. The initial setup was tough and difficult, requiring support and training.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage the entire sales process in one place, solving major issues with separate management. It prevents missed follow-ups and keeps track of tasks, meetings, and deals automatically, ensuring nothing is overlooked.
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