Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Overall, but Lead Conversion Needs Improvement
What do you like best about the product?
I think the most important thing is the opportunity management
What do you dislike about the product?
I need the thing that needs to be improved is Converting leads
What problems is the product solving and how is that benefiting you?
It is helpful for our sales managers to work on their pipeline
Simple and Effective, but Confusing Lead and Contact Distinctions
What do you like best about the product?
The simplicity is what makes it effective; it functions well as long as it isn't taken too far.
What do you dislike about the product?
I still find the distinction between leads, opportunities, and contacts to be confusing and somewhat frustrating.
What problems is the product solving and how is that benefiting you?
Opportunity management
Unified Sales and ERP, Needs Better Messaging Integration
What do you like best about the product?
I appreciate the Salesforce Sales Cloud for its ability to unify communication and processes across our organization. It effectively turns meetings into messages, ensuring everyone remains connected and informed. The setup provides a plethora of options, making it flexible for revamping processes or migrating existing ones.
What do you dislike about the product?
I dislike the lack of better internal messaging integration with third-party platforms.
What problems is the product solving and how is that benefiting you?
I find the product unifies communication, replacing meetings with messages, and keeps everyone on the same page, boosting organizational efficiency.
Great Structure and Features, but Mobile Version Needs Improvement
What do you like best about the product?
I appreciate the structure and the data model, as well as the out-of-the-box functionality.
What do you dislike about the product?
The mobile version feels outdated and serves mainly as a data repository, rather than being designed for actual processes.
What problems is the product solving and how is that benefiting you?
Consistent processes and centralized data.
Great Kanban Views, but Frustrating Mandatory Features
What do you like best about the product?
Kanban views are great to manage opportunities
What do you dislike about the product?
I find it frustrating that certain native features, such as the probability percentage shift, are unavoidable and cannot be disabled.
What problems is the product solving and how is that benefiting you?
This tool allows us to monitor our pipeline in a more organized and consistent manner.
Great CRM with Streamlined Sales Process
What do you like best about the product?
I appreciate Salesforce Sales Cloud for making the sales process smoother, especially in terms of opportunity management. It's great for managing sales pipelines, and its integration capabilities with both internal and external apps are impressive. Despite some challenging features, the setup was fairly straightforward.
What do you dislike about the product?
Some features are more challenging than others.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for opportunity management, which smooths the sales process and helps manage the sales pipeline effectively.
Great Tool for Sales and Marketing Teams, Helps Project Future Deals
What do you like best about the product?
Super helpful for us and our sales marketing team too
What do you dislike about the product?
Very useful for our teams no just to sales but to project the next deals
What problems is the product solving and how is that benefiting you?
Order and prospective
Great for Lead Management, but Can Get Complicated with Large Data Sets
What do you like best about the product?
Lead to opportunity and marketing, it’s very powerful now with Agentforce
What do you dislike about the product?
Gets complicated with extensive data, the moment it exceeds 12 m
What problems is the product solving and how is that benefiting you?
Crm to marketing and more
Great 360 Customer View and Automation, but Steep Learning Curve
What do you like best about the product?
360 customer view and automation and pipeline
What do you dislike about the product?
Complexity for new users and customization can be time consuming
What problems is the product solving and how is that benefiting you?
Better lead and opportunity management
, but Custom Views Setup Needs Improvement
What do you like best about the product?
The integration back into opportunity level detail
What do you dislike about the product?
Steps to set up custom views. Prefer AI approach
What problems is the product solving and how is that benefiting you?
Bringing visibility into one place
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