Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
We have a very good adoption rate. I love the product and what it does for our organization
What do you like best about the product?
Delivering dynamic and insightful dashboards to leadership
What do you dislike about the product?
It can be slow sometimes. Users not adopting
What problems is the product solving and how is that benefiting you?
Our pipeline. Dynamic dashboards kpi
Endless integration and user interface possibilities!
What do you like best about the product?
Every 3rd party vendor we needed to use for our business had superior Salesforce integration options compared to any other CRM. We also love the user experience and the endless possibilities for customizing to make it easy for sales reps to get the information they need to be most effective!
What do you dislike about the product?
The main downside for me is that the user interface looks slightly outdated compared to Trailhead and compared to other CRMs like Hibspot.
What problems is the product solving and how is that benefiting you?
Collaboration between divisions and teams.
Simply amazingly powerful
What do you like best about the product?
Customizable to any use case
Scalable
Integrates with any data platform
Scalable
Integrates with any data platform
What do you dislike about the product?
Price
Time to onboard teams
Customer service depending on your plan
Time to onboard teams
Customer service depending on your plan
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud enables to creates very customizable sales flows and manage sales at scale.
Intégrations with other Salesforce components are native and quick to set up
Intégrations with other Salesforce components are native and quick to set up
AI is the future and the present
What do you like best about the product?
I like the data I can use to pinpoint issues we may be having
What do you dislike about the product?
How hard it is to set everything up when I want to create a new flow
What problems is the product solving and how is that benefiting you?
It allows me to track my sales reps and help them. It also gives insight to my reps so they do a better job
Sales cloud usage for SaaS company
What do you like best about the product?
The best feature I love about sales cloud is it's lead management and opportunity management systems. I can see how marketing leads are generating pipe and when that pipe is closing through opoortunty management
What do you dislike about the product?
The interface seems to be very clunky and as soon as no. of opportunities increases the cloud system slow down and no way to cache data so that we can have better speeds
What problems is the product solving and how is that benefiting you?
The problem which salesforce sales cloud is solving is about opportunity management. This helps us forecasting and also caculate return on investment on our spend
Salesforce sales cloud
What do you like best about the product?
sales cloud makes the business process simple and can reach to multiple business processes both inside and external programs seamlessly. definitely minimizes the clicks it takes for the guest user experience.
What do you dislike about the product?
sometimes the back end development is too cumbersome to get what should be a simple solution to the user
What problems is the product solving and how is that benefiting you?
We host many events in our industry, and managing the products for each event becomes simple quote to the client
Top of the game
What do you like best about the product?
While each persons experience depends on how SFDC is implemented at your company (some of my past companies have been better than others), I can't imagine organizing myself as a CSM without Salesforce. It is my go to for any details or status on my accounts.
What do you dislike about the product?
It isn't intuitive and greatly depends on the success and experience of the team implementing it for your business. The bigger the company the more complicated it gets.
What problems is the product solving and how is that benefiting you?
It's good at centralizing all sales details regarding a customer so I can work better across my account team. We are getting rid of silos of processes and trying to use SFDC for all AE, SE, and CSM roles
Great platform for great sales people
What do you like best about the product?
The sales cloud lets you build processes easily and help to drive sales. It is all you need plus more, if you decide you need it.
It was the only product that made sense for us to implement in our logistics business.
It was the only product that made sense for us to implement in our logistics business.
What do you dislike about the product?
It is expensive and the license model is intransparent.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping to streamline processes.
Sales Cloud Review
What do you like best about the product?
Making use of all the standard objects makes a massive difference to quality processes
What do you dislike about the product?
Limited capabilities with products compared to something like CPQ
What problems is the product solving and how is that benefiting you?
It gives a centralised place for all sales data to live.
CRM Specialist
What do you like best about the product?
I love how customizable Sales Cloud is for our company. We have seven different functional units within our company and we are able to tailor they system based on their individual needs. We are currently updating the Opportunity record type to match the work level/product type.
Salesforce allows us to easily manage Contacts, workflow creation, tasks, opportunity tracking, customer engagement tools, analytics and CRMA dashboards.
Salesforce allows us to easily manage Contacts, workflow creation, tasks, opportunity tracking, customer engagement tools, analytics and CRMA dashboards.
What do you dislike about the product?
Not all of our employees utilize Sales Cloud or update Opportunity close dates, so some of the information tracked in Sales Cloud is not always accurate, compared to the numbers our finance department has tracked.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us track Leads, Contacts, and Opportunities, allowing us to gather KPIs on dashboards/reports.
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