Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
A set of powerful and customizable tools that allow for customization to your business processes
What do you like best about the product?
Salesforce has allowed us to tailor our implementation to our current business processes while also enabling us to create more standardization by means of automating processes and enforcing critical business processes.
Support from the Salesforce technical team has been timely and effective.
Support from the Salesforce technical team has been timely and effective.
What do you dislike about the product?
For an organization with long-standing processes you may find it more difficult to customize Salesforce to match your existing processes since it is built around a more modern approach to business technology. In most cases this has not been a major issue but we have built some customization to merge the two conceptual approaches.
What problems is the product solving and how is that benefiting you?
Sales cloud is enabling us to have better visibility of our key metrics in a timely fashion so that we can better support, coach and enable our sales teams to provide the best possible service to our customers. Our primary focus is customer success and Sales Cloud is helping us to better measure and track key metrics in that area.
Making our life better
What do you like best about the product?
Having Salesforce has helped us have a better view into our clinet activitites and build better ccampaings. I know it will do so much more and I can't wait to keep growing with the tool.
What do you dislike about the product?
Nothign yet, I just need to learn more. I am learning to be comfortable using all of the things I learned during implementation.
What problems is the product solving and how is that benefiting you?
We were using several difernt tools to get insight to our client behaviors. We no longer have to do that!
Everything you need in one place
What do you like best about the product?
Everything I need is in one place, from capturing data to organizing it to seeing what we are doing with it. Our leads are always organized, Marketing efforts are clear, and the team is on the same page. Training is always available, and the customer service is great. We have someone to help us implement this into to our current system. Our entire system is built on this, so we use it every day. Easy to integrate with the help of salesforce team members.
What do you dislike about the product?
There is so much information you are not sure what you need to learn
What problems is the product solving and how is that benefiting you?
Being able to see our health in a macro view is amazing. How many leads do we have? What is open and what is closed? As well as seeing my marketing efforts and the health of marketing is amazing!
Extremely powerful platform
What do you like best about the product?
Sales Cloud is so incredibly customizable! Right out of the box, it gets your sales team the information and resources they need all in one place with a straightforward implementation process. After that though, the sky is the limit in terms of what you can build out to fit your needs! Tons of training resources are available in the Trailblazer platform, and it can integrate with practically any API client.
What do you dislike about the product?
The cost is a little prohibitive at first. Buildout, while pricy, needs to be done right from the start or you're constantly trying to chase and fix things.
What problems is the product solving and how is that benefiting you?
Sales Cloud operates as our single point of truth for order entry, order status, even live inventory. It enables our sales team to have full visibility of the sales cycle from initial lead generation to product delivery and followup.
Very very very ROBUST!
What do you like best about the product?
Usability, after you understand the way it works.
What do you dislike about the product?
Very Robust and can sometimes be hard to realize how helpful it can be until you understand how to use all the features
What problems is the product solving and how is that benefiting you?
Keeping a fantastic CRM
Sales force sales cloud
What do you like best about the product?
1. It is a really great product in which other tools can be embedded or included
2. Can be customised as per the needs.
3 Has all the details of customers as per the requirements.
4 Provides data and graphical representation of customer sales details.
2. Can be customised as per the needs.
3 Has all the details of customers as per the requirements.
4 Provides data and graphical representation of customer sales details.
What do you dislike about the product?
Sometimes support team is not responding.
What problems is the product solving and how is that benefiting you?
After sales support.
Customer purchase details
customer order details.
email tracking
Customer purchase details
customer order details.
email tracking
Salesforce Review
What do you like best about the product?
good to have to have insights into pipeline and progress
What do you dislike about the product?
UI can be improved. not able to keep salesforce classic as default view
What problems is the product solving and how is that benefiting you?
Clear picture of the pipeline and progress being made to accounts i am working on
The best way to keep real track on your sales business
What do you like best about the product?
I like the many possibilities and how easily you can integrate modules to make a robust solution.
This is just the best plarform to keep track of leads, accounts, opps, emails, it's best class.
Is the to go source of sales and marketing, we use it everyday.
This is just the best plarform to keep track of leads, accounts, opps, emails, it's best class.
Is the to go source of sales and marketing, we use it everyday.
What do you dislike about the product?
Data hygiene can be a problem, you will need a back-end expert in order to make sure you are truly getting all the benefits of the platform. If you need SalesForce to chime in they tend to be very expensive, so I believe that they need to train external people to make sure the implementation and use it's easier than what it is now.
What problems is the product solving and how is that benefiting you?
When well connected to all sites and when sales is inputing all the information, the tool really give us true data to work on.
It allow us to be proactive and to make data driven decisions.
It allow us to be proactive and to make data driven decisions.
salesforce review
What do you like best about the product?
management tools and reports. dashboards and graphs excellent
What do you dislike about the product?
difficult to customize management views and simple reports
What problems is the product solving and how is that benefiting you?
lead tracking
Easy to use and a great sales tool.
What do you like best about the product?
User friendly and easy to learn and navigate.
What do you dislike about the product?
I have experienced any major dislikes so far.
What problems is the product solving and how is that benefiting you?
Makes it easy to have all my sales tools in one spot
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