Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Game changer!
What do you like best about the product?
I work for non-profit and we use Salesforce Sales cloud to manage our events, campaigns, and fundraising. We moved to Salesforce from Siebel and it was a huge improvement. Our business people really enjoy working with Salesforce and we are able to offer advance services to our constituents.
What do you dislike about the product?
Not much, all our users like working with Salesforce.
What problems is the product solving and how is that benefiting you?
Customer engagement, building relationships with our constituents.
Cloud that sales with AI
What do you like best about the product?
Process is automated for most part which is completely point and click, easy to understand, business is perfect.
What do you dislike about the product?
Integration with salesforce sales cloud could be little challenging
What problems is the product solving and how is that benefiting you?
Time efficient to close deals to be specific with Salesforce CPQ and its robust features
Great way to manage your sales process
What do you like best about the product?
Easy to move prospects to deals, simple sales process with opportunities, including helpful guidelines for each step.
All prospects communication are stored in one easy to find place.
All prospects communication are stored in one easy to find place.
What do you dislike about the product?
Some limitations on the way the pages are set up. Structure can be rigid sometimes
What problems is the product solving and how is that benefiting you?
Moving a system from excel to salesforce allowed us to really open up to growth. It allowed us to explore new business options and continue to grow where excel sheets would never work
Sales Cloud
What do you like best about the product?
It provides our bankers the ability to manage pipelines, provide a 360 view of our customers
What do you dislike about the product?
Our sales colleagues see many inputs as taking away from selling time
What problems is the product solving and how is that benefiting you?
Understanding customer needs
It’s good to any company size
What do you like best about the product?
Sales flow (Lead prospection, accounts, opps)
Campaigns functionality
The way we can see data in reports and dashboards
The connectivity with other clouds
Campaigns functionality
The way we can see data in reports and dashboards
The connectivity with other clouds
What do you dislike about the product?
Doesn't include native connectors with social media to capture leads from social media, limitations in reports and dahsboard when we want to see complex reports
What problems is the product solving and how is that benefiting you?
Sales process, decrease manual work
One of the best out there.
What do you like best about the product?
SF makes it really easy to manage customers and track them every step of the way. It features interesting low or no code implementations and has an amazing pool of training resources. Great product.
What do you dislike about the product?
Everything is on lightning experience now and that can be heavy on the browsers. And the mobile interface can be improved. But I understand this is in the roadmap.
What problems is the product solving and how is that benefiting you?
Simply sales and customer tracking.
The most complete cloud of Salesforce
What do you like best about the product?
The most complete sales process that helps the rep generate sales faster and easier
What do you dislike about the product?
For the moment, nothing, everything seems perfect to me.
What problems is the product solving and how is that benefiting you?
Mobile application that helps the representative easily perform activities even if they are not connected to a computer
Really amazing!
What do you like best about the product?
A unique platform to create customer journey of our agents and our client, and to address at top level their expectations.
What do you dislike about the product?
Too much cost.
In addition, there are a few possibilty to Customize front end experience interna of UI.
In addition, there are a few possibilty to Customize front end experience interna of UI.
What problems is the product solving and how is that benefiting you?
Platform helps us to mimimize data disalignament
Data Analytics
What do you like best about the product?
Being able to access our data all in one place. Im excited about the advances with AI and Data cloud to provide further insights. The platform is easy to use and user friendly!
What do you dislike about the product?
That currently our rep doesn't connect with it so there are gaps in our data. We are exploring a Salesforce only solution!
There are quite a few add ons that seem like they should be included.
There are quite a few add ons that seem like they should be included.
What problems is the product solving and how is that benefiting you?
Rep engagement and activity tracking.
Automating process and tracking.
Forecasting
Our sellers are more productive by being able to automate activities and events
Automating process and tracking.
Forecasting
Our sellers are more productive by being able to automate activities and events
Money well spent
What do you like best about the product?
it allows me to accurately look at our sales pipeline and forecast future sales Allows your business to take control of their sales process buy guiding customers through a controlled sales process.
What do you dislike about the product?
For a manufacturer that cannot recognize revenue until the product is shipped and invoiced the forecasting functionality does not meet business needs.
What problems is the product solving and how is that benefiting you?
We use this product to manage all business activity up yo PO issuance.
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