Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce is amazing
What do you like best about the product?
I like that it is easy to use and configuration is intuitive.
What do you dislike about the product?
Everyone has access to the info they need. I think the thing I like least is the lead conversion process. When an actual customer account is associated, you still have to search for it which leads to duplicates since users can be lazy.
What problems is the product solving and how is that benefiting you?
Data sharing
Sales cloud
What do you like best about the product?
salesforce AI will make us the best in the industry. Transforming client needs and prospects will enhance our rev growth.
What do you dislike about the product?
Needs to do a better job with guided selling. Who to call.
What to call about.
When to call
What to call about.
When to call
What problems is the product solving and how is that benefiting you?
Keeping our customers and being on offense.
sales cloud is great
What do you like best about the product?
the ability to have track relationships while growing revenue
What do you dislike about the product?
difficulty to engage users basked on data
What problems is the product solving and how is that benefiting you?
tracking leads without having duplication
Great product for a growing business
What do you like best about the product?
Scalable solutions, very customizable with no code, low code or actual code if you choose.
What do you dislike about the product?
User frustration with unfamiliar terminology leading to adoption challenges. Complex settings leading to confusing outcomes in user experiences.
What problems is the product solving and how is that benefiting you?
It is a central source of truth for all data for us so we can realize ROI from lead creation to asset acquisition to export of goods and payments received.
Still learning the basics
What do you like best about the product?
It is very easy to understand the basics and customizing the interface for your own needs is simple. The range of functions is also very large to suit all kinds of use cases.
What do you dislike about the product?
It can be confusing at the beginning with a steep learning curve to get the best out of all features. Also, it is necessary to get everyone on the same page when implementing the platform, which can be challenging.
What problems is the product solving and how is that benefiting you?
How to track customer interactions and effectively monitor trends. It also helps us to streamline our paperwork and sales processes to save time and resources in creating proposals for customers.
Newstart Housing
What do you like best about the product?
Sales Cloud helps our nonprofit enroll low income families to federal and state service programs from the southeast area of Los Angeles county. We are able to track the service progress of clients and follow up on case management issues. Sales Cloud allow us to identify prospects and move them to contacts and then to enrolled clients.
What do you dislike about the product?
Sales cloud has too many options. Sometimes it's difficult to devlope the sales forms and intake process.
What problems is the product solving and how is that benefiting you?
It helps us move people from prospects to clients
Sales cloud helps keep our nonprofit on track
What do you like best about the product?
Combined with NPSP, Sales Cloud gives our fundraisers the ability to track donations and grants in an organized manner.
What do you dislike about the product?
The ability you customize the platform makes it so there are few drawbacks.
What problems is the product solving and how is that benefiting you?
We are able to get s full picture of our donors interactions with the org by making Salesforce our single source of truth.
Experience = Efficiency
What do you like best about the product?
Using Salesforce Sales Cloud daily allows me to organize, manage and allocate my time efficiently while being effective in my work. I am able to share and collaborate with my team continuously to make sure all are working towards the same goal.
What do you dislike about the product?
Salesforce Sales Cloud has evolved for so many years and has become more complex with time. It has taken a long time to become lightly savvy on the platform. Unfortunately, I still need to deliver on my responsibilities so my time is limited. Training has always been performed by my employers so they also have limited knowledge. So, in summary, I dislike the complexity.
What problems is the product solving and how is that benefiting you?
It is allowing our team to keep track of our accounts and opportunities. I believe we can do a better job at using it for leads and activity in each record. The business continues to evolve, so hopefully it will improve over time.
Sales Cloud for Healthcare
What do you like best about the product?
Sales cloud allowed our sales team to streamline our process by being able to bring patient data from our PMS which allowed us to measure ROI's for all sales activities.
What do you dislike about the product?
We had issues with user adoption as most end-users complained that it's too complicated to navigate.
What problems is the product solving and how is that benefiting you?
Measuring ROI's for all sales activity.
Excellent way to manage sales
What do you like best about the product?
The most helpful thing is the integrate view of the sales funnel and the reports you can get from it.
What do you dislike about the product?
Is not a dislike but the basic reporting some times doesn't give you the granularity you need.
What problems is the product solving and how is that benefiting you?
The main problem sales cloud addresses is the centralized customer information and sales opportunities of that customer
showing 3,211 - 3,220