Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales cloud is an excellent tool that provides the ability for rapid application development.
What do you like best about the product?
AI insights and the ability to have pipeline and lead management.
What do you dislike about the product?
Sometimes it can be a bit difficult to handle incorrectly inputted data, leading to poor quality that does not help management nor the sales team.
What problems is the product solving and how is that benefiting you?
It streamlines the ability to create leads that can lead to possible business opportunities down the road for the client. Boosting business performance.
Sales Team is Thrilled
What do you like best about the product?
Easy to use interface that our global sales team loves. We have repeatedly had sales people tell us that they have been able to figure out the toll on their own or they do an internet search if needed. It's amazing to see the team be self sufficient because they like the change.
What do you dislike about the product?
The Sales Cloud does not fully support the semiconductor industry with the ability to group products by socket. So we had to do some customization to enable this functionality.
What problems is the product solving and how is that benefiting you?
We were on a very old CRM system. Salesforce has helped us modernize our technology landscape so we can utilize best in class innovation.
Robust Tool
What do you like best about the product?
The configurability is outstanding. I love it.
What do you dislike about the product?
I have no complaints. It is very configurable.
What problems is the product solving and how is that benefiting you?
Total history of Accounts and Assets.
Love Sales Cloud!
What do you like best about the product?
Easy to use for admins and for Sales Reps.
What do you dislike about the product?
It's highly customizable. This is great but can lbr a problem if it's in the wrong hands!
What problems is the product solving and how is that benefiting you?
Productivity and efficiency
Salesforce customer 360
What do you like best about the product?
Salesforce makes it easy for our company to service our customers and really aids us to build the customer 360 view. It's allowed us to reduce overall clicks and reduce call time as well.
What do you dislike about the product?
Permissions might be difficult for smaller companies to justify as it can be costly especially for many offerings that are more add-on features.
What problems is the product solving and how is that benefiting you?
Customer 360 view...this benefits our employees to assist customers faster. They know why they are calling based on seeing other communications on different channels etc.
Great, Flexible Product with amazing support
What do you like best about the product?
Sales Cloud has so many great features already built out of the box plus an amazing level of customization to fit your unique business needs and process. There is an impressive amount of free resources available to learn how to manage the system - anyone can learn how to configure it, which is not something I have seen from any other CRMs. The amount of integrations available to other tools and even other Salesforce products are much better than competitors. With constant releases flowing, they improve the features multiple times a year with great documentation and support.
What do you dislike about the product?
The reporting features are a good start for analytics but they don't fulfill the advanced analytics that many sophisticated teams require, especially when it comes to historical trending comparisons.
What problems is the product solving and how is that benefiting you?
Having Salesforce enables a standard approach to sales/marketing so teams can have an aligned process, work better together and adapt swiftly.
Great for managing and tracking sales!
What do you like best about the product?
Salesforce sales cloud is so helpful to keep track of sales and future opportunities from a client management perspective. The reporting functionality and dashboards are very helpful to filter and get the information I need in a centralized place and customize to my needs!
What do you dislike about the product?
The customization can sometimes make it difficult to upskill others quickly due to the wide array of options there are and causes some additional nuances to any out of the box training
What problems is the product solving and how is that benefiting you?
Pipeline management and business development, sales tracking and client relationship management including relationship mapping and client account planning... it helps with it all!
Easy to use lead and opportunity management
What do you like best about the product?
It is quick and easy to get started and set up with all the out of the box features. Easy to manage leads and convert to opportunities and check for duplicate accounts. Opportunities allow splits so easy to collaborate with team members. Can easily monitor pipeline and forecast and customize for business requirements.
What do you dislike about the product?
Would like to see more customizations for forecasts.
What problems is the product solving and how is that benefiting you?
Keeps track of data and no longer in silos.
Using sales cloud for our sales force is a game changer.
What do you like best about the product?
360 degree customer view and ability to automate.
What do you dislike about the product?
Can sometimes be overwhelming with all the features and detailed information
What problems is the product solving and how is that benefiting you?
Helping sales user capture activities and opportunities helps us manage our customer relationships and pipeline.
Great Customer experience
What do you like best about the product?
Salesforce Sales Cloud has proven to be an indispensable tool for our sales team. Its robust features, user-friendly interface, and seamless integration capabilities have significantly improved our sales processes.
What do you dislike about the product?
Would like a more robust automation capability
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides a complete view of customer data, helping us better understand and engage with our clients.
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