Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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May the Salesforce be with you!
What do you like best about the product?
I like its 360-degree view of the customer. It provides a single, unified view of all customer data, including contact information, purchase history, and support tickets.
What do you dislike about the product?
It has a steep learning curve. Salesforce Sales Cloud is a complex platform with a lot of features, which can make it difficult for new users to learn. It offers a variety of training resources, but it can still take some time for users to become proficient in all of its functionalities.
What problems is the product solving and how is that benefiting you?
It resolves lack of visibility into sales performance. Salesforce Sales Cloud provides real-time insights into sales performance, which can help businessess like ours identify areas for improvement. This includes tools for tracking key metrics such as lead conversion rates, sales cycle length, and revenue growth.
Best CRM to use for any size business
What do you like best about the product?
Salesforce Service cloud is easy to setup, easy to manage and customize, and scales with any size business
What do you dislike about the product?
Price can be hard for smaller companies but it is well worth the investment. It's the only product that will scale no matter what size your company reaches.
What problems is the product solving and how is that benefiting you?
Best CRM in the business. Easy transparency into all deals throughout the process. Can easily mold to any business process and change.
Sales Cloud is a game changer!
What do you like best about the product?
Sales Cloud has transformed how of organization plans and measures pipeline.
What do you dislike about the product?
Once users understand the value then it's a go.
What problems is the product solving and how is that benefiting you?
Pipeline Visibility, Lead conversion, Sales Enablement.
Sales Cloud Admin
What do you like best about the product?
I like the ease of use when creating Reports and Dashboards
What do you dislike about the product?
I dislike that there isnt an internal communication tool when talking to Sellers about new integrations.
What problems is the product solving and how is that benefiting you?
Reducing the number of software sellers use.
Salesforce Sales Cloud
What do you like best about the product?
Ease of use and integrations and also mobile aspects of the technology
What do you dislike about the product?
Can be clunky sometimes and need to enter things manually
What problems is the product solving and how is that benefiting you?
Customer Base InformATION
Salesforce Sales Cloud review
What do you like best about the product?
I am able to keep track of all my customer interactions. The platform allows me to manage leads,contacts and opportunities as well as the email marketing feature that is in available. The data dashboards are very valuable. Salesforce sales cloud is also user-friendly.
What do you dislike about the product?
I have nothing to dislike. I find the entire platform easy to navigate with perfectly integrated solutions for any problems.
What problems is the product solving and how is that benefiting you?
I cant think of any at this time. There is always support available.
Most flexible CRM to scale and integrate your business processes for any business size and model
What do you like best about the product?
This is the only CRM I know of that facilitates business users to implement their sales process end to end without much customization. I always see Sales Cloud as the foundational Lego block to control and gain visibility to heart of any business - Sales. The level of UI customizations possible without coding is simply amazing, especially with the latest Winter '24 release for dynamic layouts.
What do you dislike about the product?
Sales Cloud needs to offer capabilities to handle digital products such as subscriptions.
What problems is the product solving and how is that benefiting you?
Sales Cloud is our source of truth for any customer related processes such as managing order installations, communications, CSAT. With the automations in place, SF has significantly reduced the Case Handling Time for a significant number of processes.
Leveraging Salesforce Data for Geospatial Insights.
What do you like best about the product?
As a consultant who implemented Canada's largest Salesforce Maps deployment, the 'Plan Scenario' functionality is one of the standout features of Salesforce Maps Territory Planning. This feature offers the flexibility to adjust factors that influence territories. Additionally, on the Maps platform, the live layer assists managers in monitoring field agents by providing geographical data insights.
What do you dislike about the product?
The permission groups in Salesforce Maps can only be shared individually among users or profiles, which may not be the most optimal method
What problems is the product solving and how is that benefiting you?
Salesforce Maps helps the field Reps to perform action right on the Map instead of navigating to the record to update it. Also it helps the managers to slide and dice the data with Territory Planning and plan the territories accordingly.
Maps
What do you like best about the product?
I like the option to add layers which helps in drilling down the needed information
What do you dislike about the product?
UI can get better I feel the side pannel could be more interactive
What problems is the product solving and how is that benefiting you?
Finind the job location and looking up thr distances
Salesforce Maps is great.
What do you like best about the product?
Maximizing performance, being able to pivot live and adapt.
What do you dislike about the product?
nothing, salesforce maps is a great tool to use.
What problems is the product solving and how is that benefiting you?
Holding partners accountable to work. Salesforce is giving teams time back to work on closing deals and spending time at home.
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