Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sometimes challenging but good
What do you like best about the product?
It is very good as a customer to have everything in one place, it is very organized and easy to configure.
What do you dislike about the product?
Sometimes there are small errors which blocks users from using the system
What problems is the product solving and how is that benefiting you?
To have all data in one place which are all linked together and they are easy to access
Salesforce is a continuous discovery
What do you like best about the product?
Everything is well structured
I like the standard features and the ability to customize where necessary
I like the standard features and the ability to customize where necessary
What do you dislike about the product?
Visibility rules:
when the need arises to analyze an anomaly linked to visibility rules, a lot of time is wasted searching for the affected actor
when the need arises to analyze an anomaly linked to visibility rules, a lot of time is wasted searching for the affected actor
What problems is the product solving and how is that benefiting you?
N/A
There isn't currently anything that Salesforce is solving that benefits me
There isn't currently anything that Salesforce is solving that benefits me
Automated customer management
What do you like best about the product?
It allows you to have constantly updated customer data, and helps speed up the contracting process, making it smooth and very fast. It enables you to have views on the entire management focused on a group within a single, easily consultable dashboard.
What do you dislike about the product?
The view reported for each individual account or contact could be made easier to consult and less scattered. If we are dealing with a very large client, it might be difficult to find what we are looking for.
What problems is the product solving and how is that benefiting you?
Makes it easy to consult updated data for each individual account/contact present and the processes created within it. Additionally, it allows a group to have an immediate view of ongoing activities.
Good experience
What do you like best about the product?
very intuitive interface with a complete view of customer information so that the team has the opportunity to focus on the negotiation and not on data management. Access information anywhere securely.
What do you dislike about the product?
several steps to be carried out on the user side to obtain complete information.
What problems is the product solving and how is that benefiting you?
Automation is one of the most important benefits of Salesforce Sales Cloud. It helps users reduce the time it takes to work on leads and send emails.
User friendly
What do you like best about the product?
The user experience is very effective and the functionalities are easy to use
What do you dislike about the product?
The customizations are not easy to implement
What problems is the product solving and how is that benefiting you?
Centralize all the activities for sales management
Service Cloud offers the customer service team all the necessary information in a single screen
What do you like best about the product?
Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases.
What do you dislike about the product?
Sometimes is a little bit confusing on the new front end.
What problems is the product solving and how is that benefiting you?
Improved Efficiency with Automation :Automation is one of the most important benefits of Salesforce Sales Cloud. It helps users reduce the time it takes to work on leads and send emails. It also helps convert more leads by prioritizing the potential ones.
Salesforce Sales Cloud: The Competitive Edge for My Business
What do you like best about the product?
Automation: The platform includes automation features that can help streamline repetitive tasks and workflows, such as lead routing, email follow-ups, and sales forecasting.
What do you dislike about the product?
Integration Complexity: While Salesforce Sales Cloud offers robust integration options, integrating it with certain third-party applications or legacy systems can be complex and may require additional development effort.
What problems is the product solving and how is that benefiting you?
Workflow Automation: The platform automates many manual and repetitive tasks, such as data entry, lead routing, and follow-up emails. This increases operational efficiency and allows sales representatives to focus on high-value activities like building relationships with customers.
Keeping process simple
What do you like best about the product?
I can simply processes with tools in Saleforce
What do you dislike about the product?
Limitations to formula reference fields for reporting
What problems is the product solving and how is that benefiting you?
Capturing opportunities, sales forecasting in one place, quotes creation with approvals done in the same platform.
Sales Cloud expierence
What do you like best about the product?
it is really user friendly, even for the ones who are not aware of technologies. for the standard version you do not have to use code
What do you dislike about the product?
some objects are not so flexibile when you recieve precise input by the client
What problems is the product solving and how is that benefiting you?
My previous cliente have never accounted his possible sales with only one tool. With Sales cloud it was possible for him and he understood how to develop a better sales strategy
Best CRM tool ever
What do you like best about the product?
a unique experience for your customer. No more many confusing windows for closing an opportunity. A platform integrated with major third parties as office, linkedin and Google.
What do you dislike about the product?
nothing relevant to be highlighted for it
What problems is the product solving and how is that benefiting you?
Salesforce offers tailor-made packages to meet the needs of every business. It's user friendly and you don't have to be worried about product patches or maintenance
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