Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easier UX and great functionalities to be implemented!
What do you like best about the product?
I like the most how it is found useful for the business users I help as a consultant, it summarizes all functionalities in a spot
What do you dislike about the product?
Sometimes people get stuck in pages (elder users) and can't find the way back
What problems is the product solving and how is that benefiting you?
it is connecting more sistems (as billing or metering systems) and still giving the idea that all is in the users' hands. Sales user has performed in much better way after the adoption
Amazing
What do you like best about the product?
Build relationships and grow revenue with a single source, boosting productivity and getting valuable insights.
What do you dislike about the product?
Customization complexity to fit specific business needs.
What problems is the product solving and how is that benefiting you?
Automation of routine tasks and saving time / money while improving customer relationships
Good Sales
What do you like best about the product?
Territory Management is ok for the management of sales force
What do you dislike about the product?
The sales predict without AI is not affidable
What problems is the product solving and how is that benefiting you?
Increase sales
Dealing with opportunity management
What do you like best about the product?
Having all client and sales information in few screens, supporting the opportunity management process from the start to the finalization
What do you dislike about the product?
field dependency and input vaildation isn't always very clear. A capability to quikcly search for data in a scren would be a benefit
What problems is the product solving and how is that benefiting you?
Our opty and sales process is very complex, involving several departments. Sales cloud helps us to keep all actors posted on the process
My first 4 years on Salesforce
What do you like best about the product?
I lik some of the main capabilities such as: Scalability and Security, Comprehensive Sales Management,Customization and Flexibility and integration Capabilities.
What do you dislike about the product?
I don't like so much the difficult to uderstand all the capabilities since the scenario is very complex so that the Learning Curve is really high. Moreover sometimes is very hard to mantain the migration to other "way to work" suche as for example move from process builder to Flows
What problems is the product solving and how is that benefiting you?
Address many concern related to security that are complex to mantain in a On-Prem env. Moreover I can take the benefit to don't care about manage the database, but I need only to create a new object to brings a lot of benefit with fews clocks (datamodel, relation, UI etc)
Amazing
What do you like best about the product?
The Account and Lead Management are well done and the clients reuse the standard without request of customization.
What do you dislike about the product?
The "person account". We need to have the possibility to disable the feature when the number of accounts increase.
What problems is the product solving and how is that benefiting you?
Optimize every stage of the sales funnel.
Easy for beginner sales users, hard for admins!
What do you like best about the product?
Super user friendly when it comes to basic out of the box features!
What do you dislike about the product?
As soon as you start customizing, you lose the ability to easily find support that is "included" with a Salesforce package.
What problems is the product solving and how is that benefiting you?
Automatically comm logs everything across all platforms and softwares our sales reps use!
The best experience with a CRM
What do you like best about the product?
All in all, many people appreciate Salesforce Sales Cloud for its ability to improve sales efficiency, optimize customer management, and foster business growth. However, choosing a CRM system will depend on your company's specific needs and personal preferences.
What do you dislike about the product?
In general, the challenges or things you might not like depend on each company's specific needs and situation. It is important to carefully consider whether Salesforce Sales Cloud is the right solution for your business needs and whether its benefits outweigh the potential challenges.
What problems is the product solving and how is that benefiting you?
We generally use sales cloud to manage our client's sales processes with high ease, although sometimes many types of business are so timely that customizations and going outside the standard is necessary.
Sales Cloud
What do you like best about the product?
Sales cloud helps us manage our customers and and our sales processes easily all with a cloud based solution that is easily accessible and to use.
What do you dislike about the product?
Licensing costs are a barrier to entry for a lot of customers.
What problems is the product solving and how is that benefiting you?
Best in class CRM capabilities that provide a full view of the customer.
Ability to customize is a double-edged saw
What do you like best about the product?
Salesforce sales cloud allows extensive customization with objects and fields. This makes it specific and enables custom processes tailored for the business using the tool
What do you dislike about the product?
Extensive customization can quickly become outdated and difficult to manage efficiently. Providing some framework to build validation as part of the custom object will be helpful
What problems is the product solving and how is that benefiting you?
Lead conversion, opportunity management, activity tracking, and account management are the functions Sales Cloud provides. And it provides the biz insights the leaders needs.
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