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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Natasha M.

Good Robust Product that I Enjoy Using

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
I love Salesforce because it is robust enough to enable to me to the things that I need to do to support my business processes. When things get too complex for me to handle on my own, the premier support plan is there to help. The guides are absolute super stars!
What do you dislike about the product?
Because it is such a robust product things can be quite complex to set up at times.
What problems is the product solving and how is that benefiting you?
having a single source of truth for our customer data


    Information Technology and Services

Sales Cloud - Raining Productivity

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
Reliable and effective to use. Easy to configure sales process. Data management, Validation, workflows all are good.

I love all the updates the salesforce team brings during each release. It keeps us working in Salesforce. And the Lightning UI, woah good. Since I am using Salesforce daily, I learn different things every day to be honest, like I mean doing a task or automation in different ways, That's cool and we have more independence when it comes to automation.
What do you dislike about the product?
Need more UI-related enhancement to make the experience more smooth.
Also needs more functionalities to make fetching required data simpler.

I see there are many ideas posted in the Idea exchange that are really needed in the Sales Cloud but still not many have been implemented that were posted a very long time ago. Would be great if the team reviewed those and implemented new changes.
What problems is the product solving and how is that benefiting you?
Very useful in terms of making the business process to workflows. Automation through apex and flows are very reliable.

As I said before, the independence when it comes to implementing automation is great. Flows, Apex, Process Builder (retiring soon), and the new custom errors feature in flows also very cool.


    Apparel & Fashion

I love Salesforce

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
Salesforce Sales Cloud is a very malleable plaltform. It works great out of the box for simple solutions, and can be easily scaled up depending on business needs. Documentation is abundant.
What do you dislike about the product?
Because it is so malleable, organizations can develop of a lot dead wood over the years as processes change...this is Salesforce Admins and Developers, not the platform.
What problems is the product solving and how is that benefiting you?
Managing the whole Sales process.


    Computer Software

Good old Salesforce

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use, a very stable CRM platform. great to have when managing a large amount of customer
What do you dislike about the product?
Nothing to dislike - my experience with Salesforce was always positive
What problems is the product solving and how is that benefiting you?
Managing a significant amount of customer data


    Luis C.

You can review pipeline and contacts anywhere using your phone

  • October 03, 2023
  • Review provided by G2

What do you like best about the product?
you can update or connect with your prospects using your phone
What do you dislike about the product?
Taggling from tab to tab, makes difficult to stay on once acount
What problems is the product solving and how is that benefiting you?
When there's an urgent pipeline that you need to review and you're on site, youc an easily access the data


    E-Learning

Fan of the product!

  • October 03, 2023
  • Review provided by G2

What do you like best about the product?
Customization allows the product to fit your exact needs as a sales organization. Multiple use cases and variety of functions that all for frequent use
What do you dislike about the product?
Almost too much to build out on your own, can get cluttered and repetitive
What problems is the product solving and how is that benefiting you?
Transparency and updates on deals -- allows for a communal platform to look at accounts, track activities, observe and monitor deals and more


    Cameron M.

Great Program, it's the Future!

  • September 28, 2023
  • Review provided by G2

What do you like best about the product?
I love all the features and capabilities that are very easy to use. It's a breath of fresh air compared to what we were using before.
What do you dislike about the product?
Honestly It was a little overwhelming at first, all the options and capabilites, coming from a very simple outdated program that we used before this, but after a little you get the hang of it, so there's really nothing I dislike.
What problems is the product solving and how is that benefiting you?
Much easier to find customer/client information then previous programs. And you can include more information for anyone searching a new addition to see.


    Computer Software

Salesforce is a no brainer

  • September 26, 2023
  • Review provided by G2

What do you like best about the product?
Its easy to navigate and its something we use every single day to make us more effective as a Sales Development engine. It is our true single source of truth for all customer and prospect information.
What do you dislike about the product?
Its easy to get messy with duplicate accounts. However this is more of an issue from the prospecting tool we use.
What problems is the product solving and how is that benefiting you?
Keeping track of all contacts and records.


    Vysakh T.

Very helpful to catchup with our sales activities

  • September 23, 2023
  • Review provided by G2

What do you like best about the product?
It enables businesses to visualize their sales data, plan sales routes, and optimize sales activities
What do you dislike about the product?
All good, need slight improvements only.
What problems is the product solving and how is that benefiting you?
Helping to get track of the sales activities and trends at the earliest.


    Chaveli M.

Great resource for managing contact and lead data

  • September 21, 2023
  • Review provided by G2

What do you like best about the product?
I am able to export contacts from zoominfo, I also can create campaigns and add these contacts to those campaigns. I can create opportunities as well. I can run reports on lead and contact data and use these reports to acess or organize contact data. In addition I have option to disqualify contacts no longer needed to keep the database clean.
What do you dislike about the product?
When I run a report not all fields are able to be edited. I would love to see this option added.
What problems is the product solving and how is that benefiting you?
It is solving contact/lead data management and reporting and opporutnity setting. I am able to organize data via provided resources like the abvility to create campaigns, create contacts/leads, create reports to filter data. It allows my team and I to be more efficeint in overall data processing and management.