Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salescloud keeps it all in one place
What do you like best about the product?
The sales cloud allows for the entire sales and client management teams to collaborate and track everything in one spot with very little customization needed. It truly makes their jobs easier
What do you dislike about the product?
The Sales Cloud is wonderful but it does require a lot of deeper development work from the Salesforce team to maintain. That could be because our teams are very demanding but it's where most of our time is spent.
What problems is the product solving and how is that benefiting you?
Forecasting, pipeline reporting and all forms of tracking is the primary things we are doing but as we have developed more inside of Salesforce, we are always looking to integrate further.
Easy CRM Tool- Lots of field options/personalizations
What do you like best about the product?
I wanted to express my gratitude for the adaptability of Salesforce. It has been instrumental in enabling us to customize fields and requirements based on the specific needs of different roles within our organization. After transitioning from HubSpot almost a year ago, we have made several modifications to ensure that the necessary data aligns with our business objectives. In general, the level of customization offered by Salesforce is beyond impressive.
What do you dislike about the product?
This may be personal, but sometimes our ability to make changes is restricted by management or administration. I guess a plus for Directors and Managers where they have a little more control on what sales or others are aloud to do. I just find that it does delay what I am doing while I wait for approval.
What problems is the product solving and how is that benefiting you?
Keeps me updated and track the next steps needed for a prospect.
User friendly, great values
What do you like best about the product?
User friendly, a lot of support, the trail support is incredible
What do you dislike about the product?
Still have a lot to learn, maybe need one to one meetings with experts
What problems is the product solving and how is that benefiting you?
Possibility to find opportunities, create new sky's pipeline
Robust tool, challenging UI when trying stay out of the box
What do you like best about the product?
The capability set SF sales cloud offers is second to none. I've used Dynamics CRM in the past but Salesforce stays ahead more than Microsoft from my experience.
What do you dislike about the product?
For me as a product manager the main drawbacks are :
- inability or limited experimentation tools for user engagement
- the user interface is very click heavy and requires a lot of clicks to navigate around if you stay out of the box.
- inability or limited experimentation tools for user engagement
- the user interface is very click heavy and requires a lot of clicks to navigate around if you stay out of the box.
What problems is the product solving and how is that benefiting you?
Sales cloud is used by our mortgage team to manage their relationships with clients and real estate agents. We leverage it for activity Mgmt, communications, etc.
We could enable omni Chanel and integrate with marketing and captured all leads
What do you like best about the product?
Integration and analytics with existing enterprise systems
What do you dislike about the product?
Sometimes lot of customization to integrate with legacy
What problems is the product solving and how is that benefiting you?
Lead management
There is always a resource available if you’re in a pinch!
What do you like best about the product?
Being able to customize what is needed for our org
What do you dislike about the product?
If your org is too custom, you can't utilize the standard help support because of the customization
What problems is the product solving and how is that benefiting you?
Analytics
Sales cloud helps our sales team be better at their jobs
What do you like best about the product?
Sales cloud is easy to use and is a core to the salesforce ecosystem
What do you dislike about the product?
I wish it had better subscription Management
What problems is the product solving and how is that benefiting you?
It solves our CRM. we looked around and no other CRM met our needs
Salesforce Solid
What do you like best about the product?
It gets the job done. Connects us to our customers. Makes our data easy to analyze.
What do you dislike about the product?
A bit difficult to onboard new users... especially more seasoned members of the team/company.
What problems is the product solving and how is that benefiting you?
Getting in touch with our hard to reach customers.
Features beyond your dreams
What do you like best about the product?
Sales cloud provides a wealth of features and a flexible data model to meet your specific business needs. Their best practices out of the box should help accelerate anyone's sales automation journey.
What do you dislike about the product?
Almost too many features to keep up with. It's also only as good as the data you are able to put into the solutikn
What problems is the product solving and how is that benefiting you?
Activity, opportunity, lead and account management. It provides a single location for us to keep track of the interactions our teams have with our customers.
Excited for how Sales Cloud can activate Sales Excellence
What do you like best about the product?
The AI-driven queues and alerts it can use to steer Sales behaviors and actions.
What do you dislike about the product?
Nothing of substance disliked. Although the "XYZ- cloud" naming convention is a bit much with so many cloud products. (Typed as I sit awaiting Revenue "Cloud" session)
What problems is the product solving and how is that benefiting you?
Creating a "digital thread" from lead to opportunity to order to customer service
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