Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Quick implementation
What do you like best about the product?
Low code/no code features for simple and fast implementations. As a government service provider we need quick turn solutions, that are easily used for our end users.
What do you dislike about the product?
License structure is not as cost effective for short term rapid ramp projects, as there is no month to month option.
What problems is the product solving and how is that benefiting you?
Agent desktop solution with integrated support tools
So Many Possibilities
What do you like best about the product?
Sales Cloud provides the foundation for a 360 view of the customer. Using Leads, Accounts, Contacts, and Opportunities provide a foundation while newer products like Sales Engagement provide enriched data.
What do you dislike about the product?
Standard forecasting is ok, but I am having a challenge around answering more detailed business questions such as "What did I win that wasn't forecasted?" or "How did the forecast change over the month?"
What problems is the product solving and how is that benefiting you?
Forecasting. Sales Cloud was the driver to get forecasts out of spreadsheets and into a system. It helped provide accessibility and reportability to the forecast.
Implementation partner
What do you like best about the product?
The most helpfull features are leads and opportunities. Certainly how everything starts with lead capturing and can end in a closed won opportunity. This flow is realy captured well in SF.
What do you dislike about the product?
For me the standard campaign functionality offers not enough around subscrpitons to emails. You always need other tools for opt in and opt out of e-mails which is a pitty.
What problems is the product solving and how is that benefiting you?
Storing all data in one place. Have a 360 view of all contacts and everyone involved in all deals. Also capturing all leads in one place from all different websites.
Great help
What do you like best about the product?
Sales cloud has helped us manage the various aspects of our organization since 2011. Our organization has been growing and changing and Sales Cloud has been able to keep with documenting that work.
What do you dislike about the product?
Most Salesforce innovations are now added to other clouds, but that is not an issue with the Sales product itself. It's just other resources are available in other modes.
What problems is the product solving and how is that benefiting you?
Managing contacts and information related to the items we help our partners with.
Useful but difficult to adjust
What do you like best about the product?
Simplicity in understanding, easiness with what you can make it a centre of operations for the company
What do you dislike about the product?
Difficulty to adjust to very specific sales styles of different organisations
What problems is the product solving and how is that benefiting you?
Streamlining sales process, giving wholesome view on the account in terms of actions, prompts created through automation on what can I do next
Optimizing our company’s sales and service model
What do you like best about the product?
Sales cloud allows us to provide the right customer information, leads, and content to the sales team supporting the sales cycle.
What do you dislike about the product?
Connection points are often very complicated to make work efficiently
What problems is the product solving and how is that benefiting you?
The power of CRM data to provide in a digestible way for our sales team to utilize to help their customers
Capable CRM for sales, bit too expensive licenses
What do you like best about the product?
It is transparent and helps organisation in discussing the same opportunities.
What do you dislike about the product?
License cost are too high for those who just want to see data, not edit.
What problems is the product solving and how is that benefiting you?
It enables transparent opportunity management
Bringing your customer's data into one place
What do you like best about the product?
Ease of use has made this a big win for the company to bring on. I will put all of our customer data into one location to allow us to service them and provide a better experience.
What do you dislike about the product?
It's a lot of work getting everything we have into the single pane of glass view, but it's worth it.
What problems is the product solving and how is that benefiting you?
One view of all of data and customer details
Efficiency Boosting CRM with Room for AI Improvement
What do you like best about the product?
I appreciate how Salesforce Sales Cloud is a very efficient CRM tool that's cloud-based and integrates well, making it effective for opportunity management and lead management. I also find it beneficial for enhancing the sales cycle, allowing us to manage leads efficiently and boost sales performance.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be moderately difficult. Understanding the necessary configurations from staging and different parameters required effort before it became easier to implement.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for effective lead and opportunity management, enhancing the sales cycle, and increasing sales for the organization.
Sales Cloud Salesforce Review
What do you like best about the product?
Enterprise territory management is such a useful feature, it makes managing accounts so much easier. I learned about Sales Planning today, the proportional mapping based on revenue or employee count saves so much time.
What do you dislike about the product?
I think the overlay piece could be more clear, maybe adding more notes to make the overly account numbers clearer. I think the map functionality could be engaged more as well.
What problems is the product solving and how is that benefiting you?
It helps with our account planning for the next fiscal year. Therefore Enterprise Territory Mamagememt account which get free into salesforce via hubspot/ or 6sense can get automatically assigned
showing 3,351 - 3,360