Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Product for all Sales Needs
What do you like best about the product?
The ability of Sales cloud to streamline processes and have a 360 view of the customer
What do you dislike about the product?
The CPQ process tends to be a little cumbersome at times
What problems is the product solving and how is that benefiting you?
Sales Cloud helps my sales team to have everything tracked at one place and get a better chance of converting deals
Sales Process and Automation
What do you like best about the product?
I've worked with Sales Teams and University Fundraising Professionals and Nonprofit Major Gifts Officers. Salesforce has a place for all the data that they need to be successful, with the potential to be fully automated and streamlined.
What do you dislike about the product?
The level of complexity is high. A lot of the issue with Salesforce is that there isn't always a great starting place. My recommendation is usually to dive in and get started, but that gets complicated without documentation and processes.
What problems is the product solving and how is that benefiting you?
Tracking progress on large fundraising asks, activities related to the ask, and metrics about types of asks. Convincing users to be complient with data entry is always the challenge.
Show me the money! Quick and simple way to track lopportunities!
What do you like best about the product?
It is easy to id key account contacts, add notes, id next steps. seamless from new opportunity to close process. Dashboards to visualize opportunities
What do you dislike about the product?
I'm an advocate! I love it!
pricing of licenses can get expensive
pricing of licenses can get expensive
What problems is the product solving and how is that benefiting you?
All info in one place, can communicate up to management and they can forecast out and drill into accounts
Sales Cloud Thoughts
What do you like best about the product?
Sales Cloud is helpful for customers in tracking opportunities and the activities associated to them.
What do you dislike about the product?
The downside of using Sales Cloud is that some of the functionality that customers may want require more add ons, such as the quoting feature.
What problems is the product solving and how is that benefiting you?
Regarding business problems, I found that many customers want to see their metrics and Salesforce helps with that through reports and dashboards.
Incredible traceability
What do you like best about the product?
The way is so easy to follow our sales process. There are many features that help me to do it great.
What do you dislike about the product?
I feel that sometimes is a little unconfortable filling that much fields.
What problems is the product solving and how is that benefiting you?
It admits that our company can deal with a lot of leads that we couldn´t manage before. Now out potencial clients are really POTENCIAL CLIENTES. Thank yoy so much.
Best CRM I have used
What do you like best about the product?
A powerful way to track all things client related and give powerful data insights for our team. We are able to gain actionable insights and have visivlbikity into our international teams now
What do you dislike about the product?
Sometimes it is difficult to decide what to customize or how to set up the best visual flow of object pages. Also adoption for no -tech team members is sometimes difficult to implement
What problems is the product solving and how is that benefiting you?
We had zero visibility for our managers to what their international team members were doing. We have relevant analytics and taken customer data out of spreadsheets and email and into a single source of truth.
Can be customized to fit your business
What do you like best about the product?
The product can be customized to meet such a wide variety of Sales process and business requirements. Can adapt to so many possibilities
What do you dislike about the product?
It does have some fixed assumptions that you may need to work around.
What problems is the product solving and how is that benefiting you?
A wide range of sales processes for my clients.
Many capabilities
What do you like best about the product?
What I like best about Salesforce Sales Cloud is the capability to optimize the experience to fit the needs of your organization. You have a solution that can not only fit to your sales mold but also measure it too.
What do you dislike about the product?
What is least helpful about Salesforce Sales Cloud is it's complexity. While there are so, so many capabilities, that also means there is a million plus ones to do something like a simple automation. It also calls for many considerations and can be a bit overwhelming, but there's lots of room to learn!
What problems is the product solving and how is that benefiting you?
It's tracking a lot of our sales progress and pipeline. It's benefitting me because there's a lot of data to learn from and a lot of ways to engage with customers through their data.
Salesforce Sales Cloud Insights
What do you like best about the product?
Sales Cloud is one of the best platform available in the market to digitalize sales process. Its simple, easy to understand and use not just for the end-users but also for the developers.
What do you dislike about the product?
Although its one of the best product of Salesforce, it still offers pretty much the same features in the standard package as it was offering few years back. Salesforce have done exception work on improving flows, but its lacking on UI improvements. I think salesforce should give more power to admins/developers to customize UI (pagelayout, highlighting field labels, color-coding, etc.) and branding of the platform.
What problems is the product solving and how is that benefiting you?
"Helps to stream the sales process and brought pretty much everything in a single platform " - This was the common feedback which I get from customers after implementing Sales Cloud for them.
Unlock your Sales with Salesforce
What do you like best about the product?
Gaining insights into our Sales pipeline and sales cycle has allowed us to make targeted improvements in our sales processes and close more deals
What do you dislike about the product?
Salesforce's greatest strength is flexibility, which also can cause difficulty with org support and transitioning of functionality to new people. Having a more intuitive change control process could help with this.
What problems is the product solving and how is that benefiting you?
Sales insights ave visibility.
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