Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Helping our sales customers to do business quickly
What do you like best about the product?
The sales cloud have helped our customers in order to help them quickly and close the sale deal
What do you dislike about the product?
We can provide more automation to automate some of our sales popeline
What problems is the product solving and how is that benefiting you?
Helping our sales processes to do business faster
Happy to be Sales Cloud customer for 15+ years
What do you like best about the product?
Love the extensibility and market place to get solutions.
What do you dislike about the product?
It takes more clicks to setup and work with permissions, and deploying changes between environments is complicated
What problems is the product solving and how is that benefiting you?
Sales process, opportunity management, Lead tracking and revenues
sales Cloud review
What do you like best about the product?
It's ability for our organization to keep an accurate perspective on leads converting to opportunities.
What do you dislike about the product?
I kind of wish the UI was a bit more exciting.
What problems is the product solving and how is that benefiting you?
It's allowing us to stay in the past, preset and future with our members, 360° across a timeline.
Sales cloud is awesome
What do you like best about the product?
Sales cloud allows for a great tracking and funneling of sales opportunities
What do you dislike about the product?
Nothing specific but I would say that lead's funneling has not changed significantly. The marketing to sales sharing of credit is still old fashioned.
What problems is the product solving and how is that benefiting you?
Opportunity tracking is great
Salesforce Architect
What do you like best about the product?
I like the standard objects covered in sales cloud. It covers all of our needs with just a few custom objects. I also like flow builder and how it can automate with clicks not code.
What do you dislike about the product?
I think there should be more out of the boys reports and dashboards. This would greatly help executives and key stakeholders visualize and report on key performance indicators.
What problems is the product solving and how is that benefiting you?
It helps with our lead generation process, opportunity tracking, forecasting and reporting to our sales teams. We are able to track all of our opportunities and has made our sales team more efficient.
IT Analyst
What do you like best about the product?
It is a great tool at tracking both leads and opportunities. I love the fact I can easily convert a lead into an opportunity and an account. It's been much easier than working in my homegrown CRM and can't wait to further adapt more functionality. The automation tools are easy to use and make follow up generation easier to track.
What do you dislike about the product?
There isn't a lot to dislike. I am still learning all of the the features. Sometimes the global search returns too many results so the account I am looking for is many times beyond the first 5 results.
What problems is the product solving and how is that benefiting you?
We are more able to build a pipeline related to a specific product. We are bringing more data sources together and eventually salesforce will be the source of truth for data. This will be key in building a more in depth detailed view of what customers are looking for.
Sales Cloud 9
What do you like best about the product?
Einstein AI, Conversational Insights, Collaborative forecasting, there are so many amazing features. Pipeline Inspection is my personal favourite, so helpful!
What do you dislike about the product?
There are so many features and such a rapid innovation across all of this it's impossible to keep up with all of it!
What problems is the product solving and how is that benefiting you?
Keeps the sales team working in one platform and gives them more time to sell!
Deeply customizable to fit ever orgs needs.
What do you like best about the product?
You can access it from anywhere! Collaboration with other users is key!
What do you dislike about the product?
Sometimes too much can be too much, so you have to build with intention!
What problems is the product solving and how is that benefiting you?
Collaboration and data management
Sales Cloud
What do you like best about the product?
Sales Cloud offers us one platform to manage our customer information and interactions together.
What do you dislike about the product?
Our team does not see much value in using Chatter.
What problems is the product solving and how is that benefiting you?
It provides a central location for our team to view and search for customer data. It allows us to keep leadership engaged on recent updates.
Great app for sales people to manage their work
What do you like best about the product?
Sales people can easily use Sales Cloud to track their work even if they don't have a lot of technical experience. It tracks leads, accounts, contacts and opportunities and the screens are very similar so it's easy to learn. The platform is very customizable so it can be tailored to your specific needs.
What do you dislike about the product?
Many features are add-ons from Salesforce or third party partners, so your investment will probably go up over time and the complexity of administration/maintenance will go up too. This is probably true of all important company systems but it's just not always pointed out during the sales process.
What problems is the product solving and how is that benefiting you?
We use Sales Cloud to track the prospects and deals that our sales team is working on. We can see it all in one place, report on it and see charts and graphs without having to ask individuals for updates or export data to excel.
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