Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales could help us unify our customer information in a single platform.
What do you like best about the product?
Ability to bring customer information and insights into a single platform - also to integrate other systems to provide a seamless experience.
What do you dislike about the product?
Product is great - salesforce as a whole should treat their customers as a Salesforce customer, not just a sales cloud, marketing cloud, tableau, mulesoft, Slack, data cloud (siloed) customer
What problems is the product solving and how is that benefiting you?
Pipeline management, incentive tracking, customer engagement, integration with servicing to connect with sales
Learn the Flow and it’s Easy!
What do you like best about the product?
The ease of access to information is super helpful and once you learn how to access the information it is fantastic!
What do you dislike about the product?
Depending on how it is built out it can be difficult to find what you need.
What problems is the product solving and how is that benefiting you?
Access to account information to help with contract building and sales forecasting.
IT Director, Salesforce and Integrations
What do you like best about the product?
Ability to quickly build new business flows including auI and ability to have our data in one centralized location.
What do you dislike about the product?
Page layout are still a bit too ridged, ability to make scripting available like something comparable to JavaScript to have more flexibility on field dependency and lessen the amount of diffent page layouts needed if visibility is role dependent.
What problems is the product solving and how is that benefiting you?
360 view of customer
Data Organized in One Place
What do you like best about the product?
The information is all in one place now.
What do you dislike about the product?
The mobile interface could use more updates.
What problems is the product solving and how is that benefiting you?
We were unable to predict our business and see where the field was doing work. Everything was kept in personal spreadsheets.
The Definitive Sales Tool
What do you like best about the product?
Ease of use, flexibility to configure/customize, and addition of new feature/updates
What do you dislike about the product?
Costs for liscenses and support and difficult to find the correct information about the product with so many sources aviaalaible online
What problems is the product solving and how is that benefiting you?
Solves the issue of disparate data and sources and provides a single source of truth about our customers and sales process
Easy to Use
What do you like best about the product?
Setting up the process of creating the leads and converting them into accounts is a very easy and intuitive experience
What do you dislike about the product?
It could be little more intuitive in using Omni channels and using 3rd party CTI
What problems is the product solving and how is that benefiting you?
It solves the usage of creating accounts and making sure the agents are interacting with the right customers.
Best crm platform
What do you like best about the product?
Easy to implement and scale. Easy to empower users with day to day activities
What do you dislike about the product?
The Large data model that comes within makes it confusing for maintaining org
What problems is the product solving and how is that benefiting you?
Reporting
AmaIng
What do you like best about the product?
It’s an all-in-one CRM solution that supercharges your sales processes. The interface is intuitive, automation tools are game-changers, and the customizable dashboards give you invaluable insights. Integration with other Salesforce products is a big plus.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful CRM, the pricing can be a challenge for smaller businesses. Additionally, the learning curve might be steep for some users, and it can take time to fully harness its capabilities.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud: Streamlines sales, improves customer relationships, and empowers data-driven decisions. Scalable, fosters collaboration, and offers mobile access. Integrates easily
I love how easy and accessible it is
What do you like best about the product?
The most helpful feature of sales cloud at fetch is the pipeline access. Also since we handle package solutions we utilize the maps feature a lot to determine which communities we can add to our warehouses.
What do you dislike about the product?
There isn't much to dislike about sales cloud but I would say there are some glitches when it comes to the maps. When entering a address sometimes it says it isn't correct.
What problems is the product solving and how is that benefiting you?
Sales cloud allows our company to store our data and explore new opportunities on one website. I love how there are other apps you can download to improve our success.
Salesforce is a great tool for customization, but can be complicated due to number of clicks.
What do you like best about the product?
Customization is not limited. There is very rarely a time I would have to tell a customer "I can't do it".
What do you dislike about the product?
Complexity on deployment and number of clicks.
What problems is the product solving and how is that benefiting you?
Great organization. Easy customization. Easy to close deals quickly and get deals approved quickly.
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