Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great experience, great product
What do you like best about the product?
What I like best about it is its comprehensive and user-friendly platform for managing customer relationships and sales processes. The ability to customize and tailor the platform to suit the unique needs of my business is a standout feature.
What do you dislike about the product?
Cost and complexity can be a challenge especially for smaller businesses looking to adopt sales cloud
What problems is the product solving and how is that benefiting you?
Centralization of our data, improving our sales analytics with multiple built in tools
Great Features, but Costly Licensing
What do you like best about the product?
I appreciate the comprehensive visibility Salesforce Sales Cloud provides, which enables us to identify customers not purchasing additional products, enhancing our offering strategy for a better ROI. I find features like CPQ, coding, opportunity management, and campaign tracking incredibly useful. The decision by our CEO many years ago highlights its market superiority. Integration with tools like Pardot, Marketing Cloud, and Data Cloud enhances our capabilities.
What do you dislike about the product?
I find it too challenging to manage the sales pipeline and account mapping effectively. The integration process with other tools like Pardot, Marketing Cloud, Data Cloud, GoToWebinars, and Scribe becomes extremely troublesome without full company buy-in, as we, being just admins, have limited control over the IT requirements. Additionally, the pricing is not affordable, and this significantly impacts our decision-making.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to gain visibility into customers not adding extended warranties, allowing us to offer add-ons for increased ROI.
Boost Sales Productivity and Visibility.
What do you like best about the product?
Efficient and user-friendly CRM software. Streamlines customer management, enhances communication, and improves sales processes. A must-have tool for businesses seeking to enhance customer relationships and boost productivity.
What do you dislike about the product?
Cost can start becoming an issue with continuous budget shrinkage within Enterprise organizations. The per-user license is not always the most cost effective. Put other options are available.
What problems is the product solving and how is that benefiting you?
Drive increase revenue, data driven analytics and increased sales activity verification. Improved business process management and business agility with detailed reporting.
The top tier CRM
What do you like best about the product?
Sales cloud has features that are unmatched by competitors. The abilities to hyper configure our instance according to your sales goals is a productivity accelerator. We have used sales cloud historically and it has served our healthcare industry use case well.
What do you dislike about the product?
Sales cloud can be a bit expensive, especially if you are a small business. But overall it is a good investment and the team will work with you according to your needs. We have worked with our reps to configure pricing according to our number of employees and scale of customers.
What problems is the product solving and how is that benefiting you?
it is impactful to use sales cloud as a crm that allows our sales team to cultivate and close leads into wins. The ability to set up sales cadences is key. This allows salespeople to effectively close leads. The problem it is solving is that we have sales outreach needs and sales cloud allows us to regularly reach out to leads.
Salesforce For An Aged Industry
What do you like best about the product?
Lightning fast communication internally and externally to assist customers. Appreciate mobile and app connectivity and harmonization globally within my organization.
What do you dislike about the product?
External app integrations are costly and difficult to implement. Adoption relies solely on the organization or with external training partners. Would love more enterprise included resources.
What problems is the product solving and how is that benefiting you?
Tracking our new projects and opportunities along with sampling, market intelligence, lead management and new prospect leads. Starting to use analytics for S&OP globally for product line management.
Powerful Tool
What do you like best about the product?
Sales Clouds easy to use and highly customizable interface is great for training sales reps to efficiently manage, monitor, and modify leads, opportunities, contacts and more
What do you dislike about the product?
Salesforce has already implemented AI features into Sales Cloud and now im addicted to how efficient it is. Give us more AI features!
What problems is the product solving and how is that benefiting you?
Lead scoring helps prioritize and organize our large amount of lead data
Salesforce Admin
What do you like best about the product?
I like the flexibility it offers to configure or build different solutions accross multiple departments. Also the out of the box features are really nice and offer a lot of features.
What do you dislike about the product?
Sometimes there are some limitations within the platform, that require Admins to look at code, this can take a lot of time and resources, especially if there aren't developers in the team.
What problems is the product solving and how is that benefiting you?
It makes the sales and marketing more productive and offers them some really good options when it comes to pipeline generation and forecasting. Also the automation you can build.
Director of RevOps
What do you like best about the product?
I appreciate the customizability of Sales Cloud. On multiple occasions, I've been able to tell stakeholders that anything is possible - and it's true!
What do you dislike about the product?
Limited history tracking. Sometimes difficult to diagnose issues with automation.
What problems is the product solving and how is that benefiting you?
Tracking deals, providing analytics. Easily integrates with all of our other tools.
Salesforce cloud for nonprofit
What do you like best about the product?
Able to use the Salesforce cloud for our organization with some customization.
What do you dislike about the product?
Could have liked little less customization and customization costs.
What problems is the product solving and how is that benefiting you?
Improving customer experience and retention.
Sales Cloud Empowers both Salespeople and Marketers
What do you like best about the product?
It's easy to implement and configure. With the addition of a few customizations and flows, the UI/UX is great!
What do you dislike about the product?
I don't like that you can't make dependent text fields from a picklist. If I have a loss reason picklist on Opportunity, I want to force more detail to pop up in the same closed lost modal without code.
What problems is the product solving and how is that benefiting you?
Onboarding new sales people is super easy with the guidance for success helping users along in their tasks and required fields. Task assignment and automation help those users stay on top of their work and reports help them validate their inputs.
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