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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Veronica V.

Best CRM

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Sales cloud help us organizing leads and prioritizing them, we can also filled up Taylor made information to know everything we need, we can also hand over pre sales to sales successfully without loosing info
What do you dislike about the product?
We love this product, you can change it as many times as you need and works mobile and desktop
What problems is the product solving and how is that benefiting you?
Lead management, even distribution for anyone in pre sales, knows everything about the prospect between teams


    Brian L.

The most modular, flexible CRM out there

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
The flexibility it gives end users and admins to configure a CRM truly unique to them.
What do you dislike about the product?
It seems that some features get waysided for others. Also, there are some overlapping features that can get confusing, ie CRM analytics and Tableau
What problems is the product solving and how is that benefiting you?
Serving as a work platform and aggregating client data into an easy to use place.


    Irene A.

This product has been so helpful and his user friendly thank you.

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Sales cloud is a platform I use daily. User friendly and is robust. I recommend this tool. New to Salesforce this has been one of the best tools and easy to learn.
What do you dislike about the product?
I find that there is nothing I just like about that at four
What problems is the product solving and how is that benefiting you?
We use sales cloud daily and is a great management tool.


    Himanshu S.

Salesforce multi cloud implementation and selling. I am certified sales champion in North America

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
One stop shop from lead to cash process with automation
What do you dislike about the product?
Nothing to dislike. It is supporting end to end to customers
What problems is the product solving and how is that benefiting you?
Sales cloud is solving end to end process issues for customers


    Alice Z.

Sale Cloude

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Ease of use and quick access to all records
What do you dislike about the product?
Not all connected to other solutions. Reporting function still difficult to use.
What problems is the product solving and how is that benefiting you?
Gaining intelligence in the opportunities development. Helpful in staging promotion


    Brenda C.

Enabling Sales through Standardization

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Sales Cloud gives our sellers one place to access the most relevant information to help them win!
What do you dislike about the product?
It can be hard to keep informed on the value of updates with a small Salesforce staff.
What problems is the product solving and how is that benefiting you?
Provides transparency and accountability to pipeline and forecasting.


    Julie C.

Sales made easy

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Salesforce is easy to learn for tech teams and for sales teams. The per
Issuing are so versitale to help each group see the right information, easily use appExcahnge partners products like Conga and DocuSign, and has very readable dashboard and automated reports
What do you dislike about the product?
Moving our instance from Classic to Lightning is more challenging than I had hoped it would be. I think SF is already making it easier by promoting the communities heavily. The community support to help when I get stuck is phenomenal.
What problems is the product solving and how is that benefiting you?
Salesforce enables our Sales teams to track our customer contracts and the value of each partner and potential lead.


    Desirae S.

Sales Cloud for the Win!

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
What I like best about Salesforce Sales Cloud is that I can standardize and scale so many manual processes and trackers that my sales team had buried in manual spreadsheets. This not only adds efficiencies to their processes while eliminating swivel chair but it breaks down silos and gets us closer to a customer 360 with shared customer data on a trusted and secure platform like Salesforce.
What do you dislike about the product?
So far the only hurdle I hit with Salesforce Sales Cloud was getting my team to understand that if the data wasn't in the CRM it didn't truly exists. This adoption issues is being mitigated by sales manager using centralized dashboards to carry out their weekly team syncs and ensures that everyone knows what they are being held accountable to.
What problems is the product solving and how is that benefiting you?
Helping the reps to identify the best leads in their pipeline to ensure they are focusing on prospects with the highest propensity to convert to customers. The business performance has increased with our use of sales cloud as we have standardized processes that we can quickly roll out to new reps to reduce time to ramp.


    Gina U.

Streamlined Sales, Centralized Data and Efficiency Boost with Sales Cloud

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Sales Cloud can be tailored to fit our company's unique processes and helps our acquisition and sales employees to work effectively. It offers a central view of our customer data
What do you dislike about the product?
We are a small company, so disadvantages are the costs, also for any extra features you may want to use. Additionally, the offering of features can be overwhelming to the point where you are not using sales cloud's full potential.
What problems is the product solving and how is that benefiting you?
Sales cloud offers a centralized view of our customer data and has also improved our data accuracy and accessibility. Our acquisition and sales processes are more streamlined and activities visible for everyone. The options for customization offer the possibility to tailor Salesforce to our unique needs.


    Luke T.

Great Process Control

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Allows us to control are customer compliance process so that we can confidently to do business with trusted partners.
What do you dislike about the product?
High costs due to need of multiple licenses.
What problems is the product solving and how is that benefiting you?
Tracking of all business.