Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Opportunity Pipeline and Forecasting in Salesforce
What do you like best about the product?
I appreciate Salesforce's opportunity pipeline and its forecasting features. These tools make it easier for me to track and predict sales progress.
What do you dislike about the product?
I don't have any specific complaints regarding the features offered by Sales Cloud.
What problems is the product solving and how is that benefiting you?
Sales Cloud can visualize a company's performance and analyze how sales activities impact revenue.
Great Customization, But Reporting Features Are Lacking Without Add-Ons
What do you like best about the product?
Expansive OOTB solutions and ability to customize as needed
What do you dislike about the product?
Limited report and dashboard capabilities without purchasing additional clouds or cram analytics
What problems is the product solving and how is that benefiting you?
Pipeline visibility to sales reps and leaders
Highly Configurable Sales Engine, But Needs More Out-of-the-Box Features
What do you like best about the product?
This has become the engine for my sales organization. It's highly configurable and flexible, allowing us to adapt it to our specific needs.
What do you dislike about the product?
There aren't enough user features available out of the box, but I have noticed that things are gradually improving.
What problems is the product solving and how is that benefiting you?
This tool offers effective pipeline management along with automated engagement capture, making it easier to track and organize interactions throughout the sales process.
Sales Cloud Keeps Me Organized, But Needs More Built-In Agentic Use Cases
What do you like best about the product?
Sales Cloud simplifies the management of the sales process, making it much easier to stay organized. With this tool, I never worry about missing out on a deal.
What do you dislike about the product?
We need more Agentic use cases built in to out of the box Salesforce
What problems is the product solving and how is that benefiting you?
I am working to address all the sales challenges faced by my clients.
Great CRM Integration, But Lacks Multi-Email Support for Contacts
What do you like best about the product?
CRM management and a comprehensive platform to integrate with everything
What do you dislike about the product?
Contact with multiple emails cannot be accommodated
What problems is the product solving and how is that benefiting you?
Centralized activity management
A Robust, Evolving Tool Perfect for All Sales Teams
What do you like best about the product?
It is a very robust product that is always evolving, giving sales teams from beginner to enterprise level the right tools for success.
What do you dislike about the product?
I cannot really think of anything I dislike. It’s such a fantastic product.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping me and my clients navigate the challenges of very competitive industries.
Great Integration and Flexibility, but Expensive Components
What do you like best about the product?
I really appreciate how well the marketing and sales cloud integrates, especially its flexibility to connect with tools outside of the app exchange. The platform is also easy to navigate and customize, making it accessible even for those without a technical background.
What do you dislike about the product?
Every component has a massive price tag to it
What problems is the product solving and how is that benefiting you?
The reporting and dashboard features are impressive. However, there is still some room for improvement when it comes to the components within the dashboard.
Transformative CRM with Powerful Automation
What do you like best about the product?
I find Salesforce Sales Cloud to be a transformative application for tracking our development team's deals and maintaining visibility with prospects. The Einstein activity capture is crucial for our business, enhancing opportunity management. I appreciate the robust automations and reporting features, which ensure smooth deal management and identify bottlenecks effectively. The innovations, especially related to Agentic AI, are impressive, making data access and task automation more efficient. Pipeline inspection and the capability to glean insights with external data sources are particularly valuable. The platform's dynamic customization and integration capabilities make it highly adaptable and user-friendly.
What do you dislike about the product?
I found the initial implementation part somewhat challenging before getting trained as an admin. Over time, and with the help of Trailhead, setup has become manageable, but it still depends heavily on the level of customization our organization needs.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our pipeline, maintain visibility, enhance engagement with prospects, and ensure smooth deal management with robust reporting and automation.
Great salfor Sales Closures, Needs Improvement in Knowledge Articles
What do you like best about the product?
We are using sales closes it is best to implement application
What do you dislike about the product?
There is no dislike about the Salesforce’s sales cloud
What problems is the product solving and how is that benefiting you?
Their complex problems
Flexible and Powerful Platform for Any Business
What do you like best about the product?
The platform is flexible for any business and powerful!
What do you dislike about the product?
My only dislike is that every new feature that comes out is a sku that you have to buy.
What problems is the product solving and how is that benefiting you?
Sales cloud allows us to run our business in one platform from CW deals to what we need to do to active a customer.
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