Agentforce Sales
Salesforce, Inc.External reviews
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Salescloud Review
What do you like best about the product?
For making the sales process easier for sales reps. Especially starting from Lead to Quote, it was amazing to implement. We have used it in different business areas like financial sector to Consumer sector.
What do you dislike about the product?
There is not much to dislike, however would prefer to have different kind of reports that may help the Sales representatives. We do have dashboards, however to encourage milestone achievements, need to have some mechanism to encourage sales reps.
What problems is the product solving and how is that benefiting you?
Its making easier starting from finding leads, making contacts, getting sales opportunities, converting opportunities to deals, generating quotes, negotiating deals in every area, it was very useful.
Customisable, user friendly, available on mobile
What do you like best about the product?
Customisable without coding, available in the cloud to access on mobile or other devices. Consistently stable and well-planned releases with good communication.
What do you dislike about the product?
Sometimes it's hard to know where to locate a variable for flow. Currently there isn't a function to check the history log of what the last change was, only who made a change.
What problems is the product solving and how is that benefiting you?
Sales cloud allows us to add screen flows to aid agents selling to customers. This improves speed of agents actions which reduces our cost to serve. Customisable pages mean you have everything in front of you and don't need multiple windows and tabs to find the related account information.
Easy and intuitive
What do you like best about the product?
The ability to track the lifestyle of an Opportunity and the collaboration.
What do you dislike about the product?
Sometimes it's difficult to see all the different activities coming together to form the bigger picture.
What problems is the product solving and how is that benefiting you?
It connects our Teams allowing them collaborate regardless of time and location. It allows us to deliver the solutions to our customers.
Sales Cloud - Best Sales Solutions in the Market
What do you like best about the product?
Sales cloud is a very scalable solution which helps companies to store their customer base, contacts, opportunities etc.
Salesforce has an impressive UI wich helps users to interact more with the application.
Salesforce has an impressive UI wich helps users to interact more with the application.
What do you dislike about the product?
More dahsboard related features for Sales which would prove to be low cost. Everything ekse is perfect. No more comments
What problems is the product solving and how is that benefiting you?
A very good CRM solution which helps customers to track Leads, Contacts, Opportunities and Make sales. Customers dont have to reply on excels or heavy on prem solutions anymore.
Endlessly customisable - gets stronger with each new app integration
What do you like best about the product?
Its basically a toolbox sitting on a powerful data management platform - what uses it ultimately serves are entirely down to the business needs
What do you dislike about the product?
Implemenation remains a bit painfule - good SI partners are hard to find and Year 1 often doesn't deliver significant value
What problems is the product solving and how is that benefiting you?
Currently building it out as an warehouse management system with asset management and path to linking these with sales forecasting
IT Manager over several Salesforce based systems.
What do you like best about the product?
In VMO2 we have several Salesforce Orgs. Including Sales, Service and Marketing Cloud. We are also currently looking at building a solution on Comms Cloud. Sales Cloud is used in our B2B space and like other instances is a robust solution that supports constant and quick change.
What do you dislike about the product?
The licensing and usage costsage can be complicated and costly
What problems is the product solving and how is that benefiting you?
Speed to market, accessibility on the move.
Sales Cloud Review
What do you like best about the product?
It is highly customisable, easy to configure and allows us to automate processes with ease. Users can see at a glance all interactions that have taken place with our customer by other parts of the business.
What do you dislike about the product?
It is pricey. Although it's easy to configure, I find it difficult to keep on top of all the new features that get released to ensure our users are always getting the most out of it.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud allows us to see where our reps are spending their time and we can then analyse that against financial data and if we need to refocus our attention we can do that.
Happier Sales reps
What do you like best about the product?
I loved using Salesforce path in combination with a simple flow automation to ensure our Sales reps include all relevant prospect and customer information. It allows our sales staff to focus on actually selling our products vs keeping track of fields and order of steps to complete.
What do you dislike about the product?
There is a bit if a learning curve both for brand new users and for trainee admins and it is not always intuitive. We were also late adopters of Lightning experience so this definitely olayed a role in onbording issues. The nain downside is license cost, but it is the best solution for our business.
What problems is the product solving and how is that benefiting you?
Email and activity tracking is brilliant, then sales performance reporting and management. It allows for a flexible and team focused selling approach while giving our sales managers the tools to improve, recognize and reward individual performance.
Very positive, I love Sales Cloud.
What do you like best about the product?
I am a Consultant QA and have worked with many different companies using Sales Cloud and I love how configurable it can be for different companies and end users.
What do you dislike about the product?
As a QA and not an end users it is very hard for me to answer this question as I am not using it day in day out.
What problems is the product solving and how is that benefiting you?
Again not as an end user, but as a QA that has worked on multiple projects for multiple different companies I have seen first hand how the Developers have been able to configure Sales Cloud to meet the acceptance criteria and to improve the lives of the end users
Simple and powerful CRM tool
What do you like best about the product?
It is an incredibly flexible tool and can be customized to meet the workflows of almost any organization. We have been using enterprise level editions of this platform in our org and very happy with the overall output.
What do you dislike about the product?
Data limit issues. Sometimes we need to upgrade to a expensive plan to buy extra storage space to meet their expanding data needs so this is the thing that I dont like about sales cloud.
What problems is the product solving and how is that benefiting you?
It improves time management and planning. It can be little challenging to deal with the tasks each day, week. So in such situations we can use such platform and cloud.
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