Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
As an end user or consultant, great platform
What do you like best about the product?
The reporting and dashboard capabilities
What do you dislike about the product?
Must have good clean data to drive good reporting.
What problems is the product solving and how is that benefiting you?
Aligning client and business connections
Director of Global Rev Ops and Biz Apps
What do you like best about the product?
Very easy to learn and setup
Flexibility to change processes in real time
Flexibility to change processes in real time
What do you dislike about the product?
Reporting features are lacking. Have to use outside platforms to get proper Reporting
What problems is the product solving and how is that benefiting you?
Managing opportunities
Tracking sales activity
Routing leads
Forecasting
Tracking sales activity
Routing leads
Forecasting
Amazing user experience
What do you like best about the product?
It gives an amazing user experience and it is very easy and friendly to develop. We have been using it for Media & Entertainment and Solar world and developed a hassle-free environment. I certainly recommend it; try it for your business.
What do you dislike about the product?
Nothing specific as such but I noticed sometime it is slow and less responsive. There could be some improvement recommended. Also the Admin and Developer stuff is mixed.
What problems is the product solving and how is that benefiting you?
CRM development is easy, and we wanted a point-and-click user experience for our customers and end users. For customer service, it provided a very amazing product.
Easy and comfort
What do you like best about the product?
Streamlining the sales process automation and makes the life of sales professionals way easier and plus its flexibility to customize as per the business needs, it's way different and better than other sales CRMs
What do you dislike about the product?
Ui experience can be improved a lot with configurable forms and automations
What problems is the product solving and how is that benefiting you?
Proposal creation, quote generation, designing and approval processes
Blissful and super fun
What do you like best about the product?
Its makes the job of sales super easy and delivery to customer seamless. Nothing makes it better then once you are super confident that the solution will work without any issue and you dont need to worry about it
What do you dislike about the product?
It can have a better UI experience as sometime it become super slow and need more flexibility so that we can put more innovation on it
What problems is the product solving and how is that benefiting you?
Lead generation
Empower your sales rep
What do you like best about the product?
Simple configureation to track your sales reps pipeline and deals. Collaborate for success within your teams, activate diffeeent team roles to guarantee a solid support
What do you dislike about the product?
Need to gain adoption from a large percentage of the users and for them to see the tool as something that can help them do businesses better, tracking relevant and accurate data to retrofit the model
What problems is the product solving and how is that benefiting you?
Connecting sellers, allowong the creation and empowering visibility on sales pipeline and collaboration. Embedding sales processes for a one stop shop on sales processes
Best customizable CRM solution
What do you like best about the product?
Salesforce is one of the most customizable solutions available to businesses of all sizes. The platform is very agile and allows for rapidly deploying changes to your ever evolving business processes.
What do you dislike about the product?
The cost of essential add-ons tend to be on the expensive side as well as the costs to maintain your org if you do not have intenral resources available to you.
User adoption can be difficult unless you get all your stakeholders involved throughout the implementation.
User adoption can be difficult unless you get all your stakeholders involved throughout the implementation.
What problems is the product solving and how is that benefiting you?
Salesforce is our single source of truth. We can leverage various integrations or the API to bring data from external sources throughout our business. As a SaaS based business, it allowed us to create a custom object to control customer entitlements within the the Salesforce UI saving time and resources while enabling our fulfillment teams to stay within a single system.
Avp analytics
What do you like best about the product?
I am not sure how company, large or small are able to effectively manage their workforce productivity nor the customer interactions without Salesforce SalesCloud
What do you dislike about the product?
Nothing really comes to mind. Salesforce is very robust and safe.
What problems is the product solving and how is that benefiting you?
Workforce productivity, telephony and audit reporting and analytics using Einstein.
Experience
What do you like best about the product?
Felability and availability of product for usage.
What do you dislike about the product?
The cost can be a little out of small business reach.
What problems is the product solving and how is that benefiting you?
Keeps track of current past and anticipates future sales oops.
Support of the Account Executive
What do you like best about the product?
The adaptability to all levels or members of the Sales Team. This includes the easy in which Account and Contact information is synced.
What do you dislike about the product?
Sometimes the other applications we use that are connected to Sales Cloud are not as reliable as Sales Cloud. Outages and data migration can be a challenge.
What problems is the product solving and how is that benefiting you?
Consistent and reliable customer information is our greatest benefit.
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