Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
CRM that will change the way your business operates
What do you like best about the product?
Salesforce is absolutely the most configurable CRM system I've ever used. Whatever automation you want to be able to carry out, there will be a way of doing in Salesforce
What do you dislike about the product?
There are very few downsides, but I would say learn to walk before you an run. Understand the reason for making changes in the system and do so in a planned and controlled way
What problems is the product solving and how is that benefiting you?
Salesforce has become our RRP system, much more than just a CRM. We operate 98% of our business across accounts, contacts and cases. It holds every user to account and keeps all our data in one place
Selling made easy!
What do you like best about the product?
The fact that it can be combined with all the other offerings Salesforce has to offer and with Sales GPT it can become exponentially awesome!
What do you dislike about the product?
Nothing I think it is an amazing product and the backbone of Salesforce
What problems is the product solving and how is that benefiting you?
Giving you invaluable insight and keeping you on top of your deals
Strong, flexible foundation
What do you like best about the product?
The simplicity and efficiency of implementing additional functionality based on additional use cases or how processes change over time, and the support in creating these solutions from Salesforce and the AppExchange
What do you dislike about the product?
Complex customisations can cause Salesforce to be very slow - obviously relates to our use cases but even when implemented as efficiently as possible this can be an issue
What problems is the product solving and how is that benefiting you?
Aligning business processes across all of our global markets and keeping all of our data in one place while easily managing data security and access for different types of users
Love the flexibility of Sales Cloud
What do you like best about the product?
Sales cloud has infinite opportunity to be customised and modified to suit our business, as well as so many integration options
What do you dislike about the product?
Not all features are available in the mobile app
What problems is the product solving and how is that benefiting you?
Sales cloud allows us to effectively communicate with customers and report back to our clients
Revolutionised your business
What do you like best about the product?
Embedded pricebook in the Sales process
Contracting embedded in the sales process
Invoicing in the same platform
Forecasting and marketing linked to sales cloud
Contracting embedded in the sales process
Invoicing in the same platform
Forecasting and marketing linked to sales cloud
What do you dislike about the product?
Docusign integration is a little unfriendly.
The approval processes are linear and not particularly adaptable.
The approval processes are linear and not particularly adaptable.
What problems is the product solving and how is that benefiting you?
We have one platform that everything is on so we can accurately forecast. It is also easier to contract and invoice through sales Cloud.
We are able to track sales performance too.
We are able to track sales performance too.
Changing customer experience
What do you like best about the product?
We use sales force sales to monitor our sales pipelines and opportunities. It is our main CRM system and we have recently relaunched our new platform which has streamlined processes and more automation.
What do you dislike about the product?
Nothing! The range of options is incredible. :)
What problems is the product solving and how is that benefiting you?
It is removing the manual work involved when creating things such as reports, it allows us to create dashboards for quick and easy access. I am a process specialist and it has helped me to remove waste from processes not required
Salesforce Specialist
What do you like best about the product?
I love the flexibility of the tool. How it enables our agents to provide the best possible service to our consumers. Always driving to improve the experience internally and externally.
What do you dislike about the product?
You need to have a team of professionals internally to have the good quality development of you decide to go custom.
What problems is the product solving and how is that benefiting you?
Need to timely respond to our consumers complaint and queries in regulated requirements environment in multiple markets arroun globe
Fabulously flexible tool
What do you like best about the product?
The ability to adapt the tool to meet our ever changing business needs without code. We can develop our teams in house and continue to learn as the tool grows
What do you dislike about the product?
There are some minor features which seem so simple to implement but for some reason they are not standard E. G. Ability to send templated emails from the mobile app.
What problems is the product solving and how is that benefiting you?
Transparency around our clients and how they are interacting with our business. No more silod data in spreadsheets
Sales cloud is everything we need
What do you like best about the product?
With easy integrations into existing systems this enables our users to close and open deals quickly. We use sales console that helps all users see their upcoming and potential delas
What do you dislike about the product?
Sales cloud can sometimes be clunky and the price book can be very hard to navigate
What problems is the product solving and how is that benefiting you?
Great compatibility with customers. To engage with customers and get more deals. Especially with the use of Marketing cloud
Love the sales cloud
What do you like best about the product?
ETM to help us organise our territory and our accounts, very easy to setup and assign users to it, reporting is excellent and very insightful. I really recommend it.
What do you dislike about the product?
Nothing to dislike. This is great and I really recommend it, mmmmmmmmmmmmmmmmmmmmmmmmnnnnnnnnnnnnnnnnnnnnnnnbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
What problems is the product solving and how is that benefiting you?
Lead management, sales activity, forecast management and territorial management as well as pipeline management. Loads of reporting and dashboard management. Great
showing 3,761 - 3,770