Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Very clear and easy to use
What do you like best about the product?
Easy to enter information, and I like the dashboard reporting, I like that I can make changes easily and I love seeing the chatter updates. I also like the syncing of contacts from my email.
What do you dislike about the product?
Our company has added too many customizations so it's slow sometimes and I don't like how many boxes we have to fill out. But that's not salesforce's fault at all
What problems is the product solving and how is that benefiting you?
Tracking leads and our conversations with clients and a managing our pipeline
Salesforce is worth it
What do you like best about the product?
The sheer amount you can do with Sales Cloud is incredible as well as how much you can customise the system to fit your business needs. I've used Microsoft Dynamics before and Salesforce is leagues above it.
What do you dislike about the product?
Being able to do so much sometimes leads to over complication and this doesn't work well for users as they would prefer simpler processes. I'd like to see improvement in the guidance for building Sales processes from scratch
What problems is the product solving and how is that benefiting you?
Bringing everything together in one place for the Sales team. They really benefit from not having to go to loads of different sources each day to find what they need to do their job.
Business results
What do you like best about the product?
We find the user interface helps our Sales Team find the information they need fast. Our Finance teams can control pricing directly. We can automate for example a flow so our Sales teams don't have to input details of repeat bookings.
What do you dislike about the product?
I can't think of anything that isn't improved with using Salesforce Sales Cloud itself.
What problems is the product solving and how is that benefiting you?
Quoting customers, booking customers and automated processes that save time and increase revenue.
Great platform for sales
What do you like best about the product?
Easy to see customers, understand the insights and log activities. Great with Einstein too to understand what the best approach is. Better than anything else on the market and I will always recommend. Also great you can build custom parts (eg HR) so you can modify it for your company's needs.
What do you dislike about the product?
It's quite expensive - not necessarily the go to for small companies.
What problems is the product solving and how is that benefiting you?
Understanding customers and how they're interacting with our company. Also using Einstein to understand how to Contact customers better.
Great community with sales support
What do you like best about the product?
The support and tips from people with similar interest.
What do you dislike about the product?
Not really. Good concept of community building.
What problems is the product solving and how is that benefiting you?
All contacts in one place.
Salesforce Sales Cloud is fantastic!
What do you like best about the product?
I love how easy Salesforce Sales Cloud allows users to have a single view of the customer and allows users to follow the customers sales journey from beginning to end
What do you dislike about the product?
As a business a lot of features that are needed and can only be found on the salesforce stack exchange, but a lot of the applications are needed to be paid for
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us with managing our customer journeys in ways that we could not have done without salesforce, all customer data and engagement with the customer is found in one place
Salesforce is the cleanest system that is the easiest to pick up
What do you like best about the product?
Salesforce is the easiest to learn and pick up. It offers the most support and continued learning with trailheads
What do you dislike about the product?
Creating lists for agents could be easier. So they can work through their opportunities quicker. It should be as easy as making reports
What problems is the product solving and how is that benefiting you?
Overview of our opportunities and pipeline management for customer success
Sales cloud review
What do you like best about the product?
Customer 360 means that you have everything todo with your customers all in one place. You can manage the end to end relationship with your customers seamlessly
What do you dislike about the product?
It can require some extensive configuration depending on your customers and set up. Data migration can be problematic if data quality is low. It can take some time to get it to the state that you want it
What problems is the product solving and how is that benefiting you?
It is replacing out of date clunky systems and bringing something which has customers front and centre of the experience .it streamlined the customer experience
Good basis for a strong business
What do you like best about the product?
Great platform to collate potential business leads and opportunities and see them through to delivery. Chatter is also a great benefit to enable collaboration
What do you dislike about the product?
Sometimes can be a little complicated to setup with pipeline inspection and budget tracking
What problems is the product solving and how is that benefiting you?
Business processes all run through Salesforce now allowing for faster conversations
Excellent Experience Cloud
What do you like best about the product?
It's wonderful functionalities to meet CRM requirements. Easier implementation and faster time to market. Easy to use and make business delightful.
What do you dislike about the product?
Nothing. We sell it as implementation partner.
What problems is the product solving and how is that benefiting you?
It helps us to automate order capture journey and order management solution for clients to make them happy and productive.
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