Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Highly Customizable Sales Tool, but Can Be Overwhelming with Options
What do you like best about the product?
It effectively handles all of our sales needs and offers a lot of customization to tailor the experience for our sales people.
What do you dislike about the product?
There are so many options, sometimes it is difficult to find what would be the best option for each situation.
What problems is the product solving and how is that benefiting you?
This product is useful for managing customer relationships and handling sales processes. It helps streamline interactions with clients and supports sales activities effectively.
Great Sales Structure, But UI Needs Improvement
What do you like best about the product?
The structure it provides to sales teams
What do you dislike about the product?
The user interface could be refined and improved to enhance the sales rep experience when using the product
What problems is the product solving and how is that benefiting you?
Structured Account management and opportunity management
Great for Sales Forecasting, but Close Date Needs Improvement
What do you like best about the product?
Easy to navigate and useful to create a legit forecast and a sales excellence journey
What do you dislike about the product?
The close date for opportunities.. that’s it
What problems is the product solving and how is that benefiting you?
Handling difficult projects and tasks
Great Forecasting and Scalability, but Account Plan Needs Improvement
What do you like best about the product?
The forecasting tool and the possibilitiy to scale easily
What do you dislike about the product?
The account plan object currently seems to lack a lot of functionality
What problems is the product solving and how is that benefiting you?
It is solving scattered and fragmented account data and helps drive strategic sales
Highly Intuitive, Essential for End-to-End Sales
What do you like best about the product?
I appreciate how intuitive Salesforce Sales Cloud is, making it user-friendly and helping me gain valuable sales process insights. Setting it up was easy, thanks to effective training. The built-in and standard functionalities are exciting and helpful, especially features like coding and building lightning components. Its extensive use in maintaining end-to-end sales processes and core customer accounts is invaluable. I feel confident recommending it to everyone due to its helpfulness and intuitive design.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use the product to monitor the sales process, maintain accounts, contacts, and customer data, which streamlines and benefits our entire end-to-end sales process.
Salesforce Sales Cloud: Complexity That Pays Off
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives a complete 360° view of the customer. It centralizes all sales data — leads, accounts, opportunities, and interactions — in one place, so teams can make data-driven decisions in real time. I also appreciate how customizable it is; you can automate workflows, tailor dashboards, and integrate it with almost any business system. That flexibility really empowers sales teams to be more efficient and customer-focused.
What do you dislike about the product?
I’ve always appreciated the power and depth of Salesforce Sales Cloud — but that power can also be its biggest challenge. The platform is so feature-rich that it comes with a steep learning curve. It takes time (and often admin support) to configure it in a way that feels intuitive and efficient for every user.
That said, once it’s optimized, Sales Cloud becomes an incredibly powerful engine for visibility, collaboration, and smarter selling. It’s one of those tools that truly rewards you the more you invest in learning it.
That said, once it’s optimized, Sales Cloud becomes an incredibly powerful engine for visibility, collaboration, and smarter selling. It’s one of those tools that truly rewards you the more you invest in learning it.
What problems is the product solving and how is that benefiting you?
The biggest benefit has been centralization — all client information, interactions, and opportunities are stored in one place, which eliminates data silos and ensures the whole team has a unified view of each customer
Overall, Salesforce Sales Cloud has improved organization, collaboration, and productivity, making the sales process smoother and far more transparent.
Overall, Salesforce Sales Cloud has improved organization, collaboration, and productivity, making the sales process smoother and far more transparent.
Seamless Setup and Productivity Boost with Salesforce
What do you like best about the product?
I love the seamless setup process of Salesforce Sales Cloud, which made the transition incredibly smooth thanks to the fantastic employees at Salesforce. I appreciate how it increases productivity and provides valuable insights into the sales pipeline, helping us to handle difficult revenue challenges effectively. The automation of tedious tasks, especially admin work, is a major benefit, streamlining operations significantly. The support from agents has been exceptionally helpful in navigating and optimizing the use of Salesforce Sales Cloud.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track sales metrics and gain insights, automate tedious tasks, and increase productivity.
Easy to Use with Great Features, but Navigation Can Be Overwhelming
What do you like best about the product?
This product is easy to use and offers a wide range of functionality.
What do you dislike about the product?
At times, the experience can feel a bit overwhelming, and I occasionally find it difficult to navigate.
What problems is the product solving and how is that benefiting you?
I have experience in both sales and account management.
Manager, Digital Customer Engagement Process Owner
What do you like best about the product?
I love that Sales Cloud gives me full visibility into my team’s pipeline and performance in real time—no more chasing down updates.
What do you dislike about the product?
Getting clean, consistent data from reps is still a challenge—Sales Cloud only works as well as the inputs.
What problems is the product solving and how is that benefiting you?
It solves the visibility problem.
Before Sales Cloud, pipeline data lived in spreadsheets or people’s heads. Sales Cloud gives leaders real-time visibility into pipeline health, forecasts, and rep activity — so you can coach proactively and make data-driven decisions.
Before Sales Cloud, pipeline data lived in spreadsheets or people’s heads. Sales Cloud gives leaders real-time visibility into pipeline health, forecasts, and rep activity — so you can coach proactively and make data-driven decisions.
Fun Learning Experience That Made the Program Awesome
What do you like best about the product?
It’s been really fun to learn about this at this event
What do you dislike about the product?
This event has really made this program awesome
What problems is the product solving and how is that benefiting you?
Not using the full program to its capibility
showing 371 - 380