Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool and features for advisors
What do you like best about the product?
Centralized source of channels for advisors to reach out prospects.. and also maintain relationships with existing customers. Support clients every step of their life's.
What do you dislike about the product?
Nothing much. Sales cloud need to be able to connect with other systems to send out communication.. would be great if all channels of communications are available out of the box.
What problems is the product solving and how is that benefiting you?
Helping maintain and create relationship with our clients. Create a bigger top funnel audience. Allow marketing team to gather insights directly the our customers.
Think this is a great way to streamline UX and drive engagement
What do you like best about the product?
Allows our team to be more effective in managing customer relationships
What do you dislike about the product?
Still need to work change management effort effectively
What problems is the product solving and how is that benefiting you?
Bringing visibility to our sales processes and activities
Sales cloud
What do you like best about the product?
Easy to use - powerful and intuitive- loads of add on. Everyone (and everything) integrates to Sales cloud - I have used this at multiple companies- standard alone best
What do you dislike about the product?
Changes are locked down - searching for colleagues reports - time it takes for admin changes - mobile could be a bit better - very strong solution though - great choice
What problems is the product solving and how is that benefiting you?
Disability… Disability… Disability… We use salesforce also for tracking tasks, cases, and reporting on day-to-day activities for inside, selling teams, DTRs and partner channel selling teams
Our source of truth
What do you like best about the product?
Salesforce helps us out all information in one place for our organization. It's scales easily and has a full suite of additional products to help us as we grow and our needs evolve.
What do you dislike about the product?
There are a few things we set up initially in a way that we'd like to fix now but there has been too much built and invested in where we are. There are also a few functions of Maketing Cloud Account Engagement that could use some work.
What problems is the product solving and how is that benefiting you?
We recently added Sales Engagement to help guide our less experienced sales team members. Having clear next steps and marking approved content has quickly increased our conversion rates.
Invaluable Source of Truth to Manage Sales
What do you like best about the product?
Get a 360 degree view of your leads and contacts in one convenient place. It's easy to create opportunities and manage the sales process from start to finish.
What do you dislike about the product?
Sometimes data from other Salesforce clouds is not completely available. Account Engagement is a good example. The marketing team has visibility of more data and it's not possible to sync it to Sales Cloud.
What problems is the product solving and how is that benefiting you?
It's made it easier to manage the pipeline. The team is engaging more leads and creating more opportunities in a more efficient way. It's really helped streamline the sales process.
Best sales CRM
What do you like best about the product?
Love the flexibility this platform offers! The Salesforce team has been more than helpful and the dashboards and reports are second to none
What do you dislike about the product?
I am a satisfied customer and have no dislikes to share
What problems is the product solving and how is that benefiting you?
Gives me the flexibility to read our data several ways, make reports quickly and with very helpful charts and dashboards, and make decisions even on the goal. Love
Pipeline Management in Sales Cloud is great!
What do you like best about the product?
The most helpful part about SalesForce Sales Cloud is the opportunity management through utilizing stages and activities. This allows a sales rep to manage their pipeline effectively and close more deals.
What do you dislike about the product?
Sometimes it can feel like a lot of data management for a salesperson to maintain their pipeline.
What problems is the product solving and how is that benefiting you?
Helping us to better report on forecasting.
Salesforce Sales Cloud
What do you like best about the product?
The sales cloud has transformed our sales team in the way they quote and order. We implemented it last February and the adoption rate has been great due to simplicity within the system!
What do you dislike about the product?
The adjustment from switching systems was tough on some who have been using our old system for 20 years, but overall a smooth transition. Change is hard no matter what!
What problems is the product solving and how is that benefiting you?
Gaps in data that we couldn't collect before. It is so easy to find information and gather reporting off of it in real time. We have everyone in one space where we can use the data that is inputted to better our company.
Easy and fun to roll out
What do you like best about the product?
It's very easy to roll out to a sales group. With trailheads and easy to use fields, I was able to roll it out to 100 people within months.
What do you dislike about the product?
There's a couple reporting features that would be better like visuals to see trends.
What problems is the product solving and how is that benefiting you?
It's helping our leadership see what's happening in the field. It's also helping us centralize out customer info so that anyone in the company can engage with relationships.
Great experience and user friendly
What do you like best about the product?
We use Sales Cloud for our day to day activities. Changing views, filtering, building and creating accounts/contacts/quotes etc has been very efficient with sales cloud.
What do you dislike about the product?
Main area of improvement could be in the reporting. I would love to have more visual representations of reporting and trends. Showing ytd trends and where we stand has been difficult to figure out
What problems is the product solving and how is that benefiting you?
Tracking all activity on accounts and contacts and knowing who to contact next and when. We also build all quotes in sales cloud so it prevents duplicate quotes and allows for transparent pricing
showing 3,811 - 3,820