Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great experience!
What do you like best about the product?
Great for collaboration of marketing and sales teams , seamless transition of leads to maximize opportunities
What do you dislike about the product?
We had more success implementing the instance when creating cadences on sales behalf, adoption of cadence creation by the sales team has been low and would love ideas to improve
What problems is the product solving and how is that benefiting you?
The visibility it provides stakeholders for sales performance management is really unmatched. It's been a great tool to show the value of leads that marketing is generating as well.
Endless possibilities
What do you like best about the product?
Sales Cloud is a foundational tool for any business. You gain value in understanding your customers from contacts and opportunity history to activity and interaction. And Sales Cloud is just the beginning of what Salesforce and its ecosystem can bring you.
What do you dislike about the product?
Salesforce is its own world and distinct system, so be prepared to have a dedicated, well trained admin and/or partner to ensure you utilize the tool to the fullest.
What problems is the product solving and how is that benefiting you?
I need to understand our relationship with any specific contact or company and sales cloud and the Salesforce CRM helps me do that. I can see who we know and how often we work with them. I can run reports to see which teams/industries etc I've had great success with so I can dig into why and sharing that success elsewhere.
Versatile for Nonprofits
What do you like best about the product?
It allows us to track our partnerships and growth works as well as fundraising as a nonprofit with the same power and features that enterprise companies use.
What do you dislike about the product?
Sometimes out of the box features which have great capabilities, lack some flexibility and customization we'd desire.
What problems is the product solving and how is that benefiting you?
A central single source of truth for all sales and revenue
10/10 recommend Salesforce Sales Cloud
What do you like best about the product?
Sales Cloud helps create and track measurable seller productivity and provides insights to move deals through the funnel. The only competitive solutions I've seen ised are spreadsheets, which today equates to the stone ages.
What do you dislike about the product?
It would be awesome to help large organizations with complex installations to make sure we are getting maximum value from our investment, with features like sales enablement dashboards and other clouds.
What problems is the product solving and how is that benefiting you?
Sales Cloud empowers sellers and all connected stakeholders to understand where success is happening and where we have opportunities for improvement in the endeavor to hit goals. In the end, the problem to solve is closing new business.
Enabling sellers to have all the tools needed to succeed
What do you like best about the product?
Having all of the information needed at the tip of my fingers: my activity, notes, contact information, call recordings, and account mappings. No other tool provides the visibility and ease of use to accomplish my day to day tasks.
What do you dislike about the product?
I really can't think of a single component I don't like about sales cloud. Any issues are typically because it was not set up properly to begin with. The work flows allow for amazing customization.
What problems is the product solving and how is that benefiting you?
Consolidating all of the data and outreach tools into one place. It enables me to accomplish more and stay informed every step of the way. We've been able to have more visibility into our pipeline which has increased our overall performance.
Sales and marketing alignment!
What do you like best about the product?
Sales cloud and sales engagement has helped our sales team progress leads quickly and thoughtfully while staying on brand. Marketing can give input and help strategize to help get the right engagements in place.
What do you dislike about the product?
It's tough to have separation between sales engagement and marketing cloud account engagement. I'd love to see them integrated fora more seamless experience in the future.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is helping us to better track and evaluate our leads, contacts and accounts. Using an ABM strategy, it's great to see the engagement levels of different contacts within an account.
Great tool and features for advisors
What do you like best about the product?
Centralized source of channels for advisors to reach out prospects.. and also maintain relationships with existing customers. Support clients every step of their life's.
What do you dislike about the product?
Nothing much. Sales cloud need to be able to connect with other systems to send out communication.. would be great if all channels of communications are available out of the box.
What problems is the product solving and how is that benefiting you?
Helping maintain and create relationship with our clients. Create a bigger top funnel audience. Allow marketing team to gather insights directly the our customers.
Think this is a great way to streamline UX and drive engagement
What do you like best about the product?
Allows our team to be more effective in managing customer relationships
What do you dislike about the product?
Still need to work change management effort effectively
What problems is the product solving and how is that benefiting you?
Bringing visibility to our sales processes and activities
Sales cloud
What do you like best about the product?
Easy to use - powerful and intuitive- loads of add on. Everyone (and everything) integrates to Sales cloud - I have used this at multiple companies- standard alone best
What do you dislike about the product?
Changes are locked down - searching for colleagues reports - time it takes for admin changes - mobile could be a bit better - very strong solution though - great choice
What problems is the product solving and how is that benefiting you?
Disability… Disability… Disability… We use salesforce also for tracking tasks, cases, and reporting on day-to-day activities for inside, selling teams, DTRs and partner channel selling teams
Our source of truth
What do you like best about the product?
Salesforce helps us out all information in one place for our organization. It's scales easily and has a full suite of additional products to help us as we grow and our needs evolve.
What do you dislike about the product?
There are a few things we set up initially in a way that we'd like to fix now but there has been too much built and invested in where we are. There are also a few functions of Maketing Cloud Account Engagement that could use some work.
What problems is the product solving and how is that benefiting you?
We recently added Sales Engagement to help guide our less experienced sales team members. Having clear next steps and marking approved content has quickly increased our conversion rates.
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