Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Your go to software for all things customer
What do you like best about the product?
Major benefit of Sales Cloud is the customization ability to store our data and design our processes to fit our business. On top of that, the other integrations to support the rest of our business is amazing. Sales Cloud is for sure our hub, and other products enhance that experience.
What do you dislike about the product?
Best and worst part are the integrations! There is so much more we could do and provide to our customers if it was all seamless. I can't text customers from the same number across the cloud, that should be table stakes!
What problems is the product solving and how is that benefiting you?
Our source of truth and one place for the customer. Having our vontact, schedule, communications and history in one place is fantastic. As well as the flexibility for our customers.
Easy navigation for all end users
What do you like best about the product?
The navigation for our end users is simple given the different levels of experience with technology. It also is a one stop shop for our users on a customer. Tracking notes on specific engagements with customers is critical to our inductty especially when the cycle time for converting opportunities can be longer given the extent of the purchase our consumer base is making.
What do you dislike about the product?
The only downside for someone like myself as a product owner is not being able to take advantage of all the learning opportunities. The system is very complex and I feel that I have only just began to learn what we all purchased. Coming in as a new product owner, not knowing in total what we have in the cloud is challenging on maximizing our original investment.
What problems is the product solving and how is that benefiting you?
We utilize Sales Cloud not only as a CRM but a way to write our purchase agreements for our salespeople. We use sales cloud for our full customer journey from a lead to converting and then through the customers buying journey which can be anywhere from a month to a year depending on how long they are under contract. We struggle with a true source as a one stop shop and are slowly working towards integrating other systems to feed into the platform to help our sales teams have more real time data to help guide our customers in the best buying experience.
Sales Cloud Makes Short Work
What do you like best about the product?
Sales Cloud is a comprehensive tool that not only allows you to manage the process and pipeline but also analyze and change on the fly to respond to market needs.
What do you dislike about the product?
Sales Cloud can be cost prohibitive but work with the account executives to ensure the product will meet your needs and budget.
What problems is the product solving and how is that benefiting you?
Identifying and monitoring; fast to market delivery; informed decisions bs feelings.
Best CRM you can get your hands IN
What do you like best about the product?
I appreciate how concise and detailed sales Cloud can allow your sales team to be. From lead management to closing deals, salesforce CRM can do it all. I would highly recommend it to any Sales team.
What do you dislike about the product?
The only downside I see is the continuous change of products and and offerings. It's hard to keep up with all the changes.
What problems is the product solving and how is that benefiting you?
It's enabling our sales team to have smarter insights and close more deals. Additionally, it allows us to run reports and create dashboards for easy visualizations.
Salesforce Sales Lifecycle
What do you like best about the product?
Salesforce Sales cloud helps us to manage the sales life cycle easily from campaign to lead to lead conversion into Account and contact and proceed with next stages.
Everything is sorted in Salesforce
Everything is sorted in Salesforce
What do you dislike about the product?
There is nothing to dislike
I always loved using Salesforce
It's gives everything for sales perspective.
I always loved using Salesforce
It's gives everything for sales perspective.
What problems is the product solving and how is that benefiting you?
It helps us to manage lead and conversion of leads is easy and you can use lead score to convert your leads on your business logic.
Great Platform to Build a Foundation and Grow
What do you like best about the product?
Salesforce is ready to assist. They can recommend partners to help with implementation and/or have great resources to provide self guidance. This platform emphasizes that it's available for anyone to learn and use to their own professional growth.
What do you dislike about the product?
A lot of products merried to multiple platforms can lead to a clunky system to navigate within. They seasonal product releases do a good job of providing solutions to address this experience.
What problems is the product solving and how is that benefiting you?
We are just starting to introduce CRM into our business and it's helping us to address our standard core policies and metrics to move towards best practices. We are able to attract better talent.
Great Product
What do you like best about the product?
It allows an easy management of data and a central location for sales and ROI.
What do you dislike about the product?
There aren't many things I don't like about it but it can get confusing with connectivity at times.
What problems is the product solving and how is that benefiting you?
A central location for all things sales. Repository of the one source of truth. Data can get out of hand, using sales cloud allows us to feel confident in the one view of a customer
Sales Cloud certified myself
What do you like best about the product?
All In One capability:
-Data Management,
-Core objects - Leads, Accounts, Contacts, Opportunities + Activities for each,
-Products, PriceBooks, Quoting, Orders,
-Productivity tools such as Email integration,
-Analytics
-Data Management,
-Core objects - Leads, Accounts, Contacts, Opportunities + Activities for each,
-Products, PriceBooks, Quoting, Orders,
-Productivity tools such as Email integration,
-Analytics
What do you dislike about the product?
SF is the Only CRM I know of, so can't list any dislikes as I have nothing else in mind to compare to.
Would have liked only 2 releases a year, rather than three.
Would have liked only 2 releases a year, rather than three.
What problems is the product solving and how is that benefiting you?
I am a Salesforce Sales Cloud Consultant and I help Clients implement SF or reconfigure it.
I find that companies and organizations need support to get the most out of their instance, so please connect Salesforce Partners with more users.
I find that companies and organizations need support to get the most out of their instance, so please connect Salesforce Partners with more users.
Salesforce Sales Cloud
What do you like best about the product?
Prior to implementing Sales cloud, we had a sales team using disparate systems and tools and putting everything together in the sales cloud has been a game changer.
What do you dislike about the product?
I think it is a bit cost prohibitive and it makes it a bit more difficult to sell the ROI to leadership. We have a leadership team who is generating a new strategy across business units so, at this time, ROI is a heavy focus.
What problems is the product solving and how is that benefiting you?
More data transparency across not just the sales group but the commercial team and beyond. We needed to see our processes in the Sales Cloud to see where we needed to put more effort into making things better.
Account executive
What do you like best about the product?
Ease of use and adoption to track revenue
What do you dislike about the product?
Support and lack of ability to deliver on specific needs
What problems is the product solving and how is that benefiting you?
Tracking client interaction and open Opportunities
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