Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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One-stop platform for everything you could ever need.
What do you like best about the product?
The customization of being able to create any type of products, workflows, sales processes, and/or objects for your team to utilize is second to none. We were previously a part of a competitor but felt very limited in what we could customize and control.
What do you dislike about the product?
Salesforce has so many capabilities that it can seem overwhelming at first until you take a little bit of time to sit down and get to understand the product. it is so essential to have team leaders utilize the training that Salesforce provides to help them get started "on the right foot"
What problems is the product solving and how is that benefiting you?
Our biggest problem was having our sales team on a different platform from our support team. Now the communication is seamless between the two teams with everyone inside the Salesforce world.
Dreamforce 2023
What do you like best about the product?
Streamline process how ABC, Territories, quote all in one place. We have just did an enhanced to our production with a lot more automation and our Consultants are loving the new features (DocuSign widget is the best).
What do you dislike about the product?
Exporting of data, need to export multiple data to get my needed details and finding the hidden details of the QLE.
What problems is the product solving and how is that benefiting you?
All details on one platform with our management being able to coach their consultants by utilizing the pipelines.
Great for Analytics!
What do you like best about the product?
Creating new fields for UGA and GA4 have been a breeze and offers so much customizability for data flow. Thanks to a helpful UI I can properly create and optimize for new campaigns.
What do you dislike about the product?
When I first started using the platform it felt overwhelming because there's so much you can do. Overtime it because a lot easier. There are still some issues I have with the lightning UI.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud lets me customize my ad campaigns based on individual levels of conversions thanks to the data that can be passed through. It also plays so well with reporting platforms like Domo and Data Studio.
Salesforce is great
What do you like best about the product?
Salesforce sales cloud is a great way to organize customer data. It is an easy to navigate, powerful tool that keeps track of customer information. It is a great product.
What do you dislike about the product?
Salesforce can be overwhelming to get started with. While there is a bunch of learning information available, the amount of learning material can also be overwhelming.
What problems is the product solving and how is that benefiting you?
We use Salesforce sales cloud to keep track of leads. We keep track of whether they are interested in us or not, where they are currently doing business, and how we can get in contact with them.
Best thing since sliced bread!
What do you like best about the product?
I love that SalesCloud serves as a hub for my entire growth team. From marketing through to account management we can see the journey our prospects are taking and optimize for effective spend and time management.
What do you dislike about the product?
It can be a challenge to set up correctly on your first try. This becomes harder to fix the more you try to leverage it. It can be a timely process to really set everything up to run smoothly.
What problems is the product solving and how is that benefiting you?
SalesCloud solves multiple problems from multi-department alignment, to time management of our representative, to providing and awesome customer experience. SalesCloud is our single source of truth for our Growth team.
Powerful to scale for our business
What do you like best about the product?
We've leveraged lots of different clouds and I really appreciate the scale that sales cloud offers. We are excited to see how we can leverage sales GPT to leverage generative AI.
What do you dislike about the product?
Not much. Enforcement and discipline in using the system is the hardest obstacle for us to overcome. Ultimately getting the org to buy in that the tool is only as good as the data we put in is key.
What problems is the product solving and how is that benefiting you?
We leverage it as a CRM to help organize opportunities and get insights into our deal flow. We wa t to leverage it more to drive analytics on what type of customers to go after in the future and how to better serve existing customers.
Fueling the Pipeline
What do you like best about the product?
The intelligent scoring, next best actions, and data all in one place help my team and I fuel prospects and current customers into the right fit for them and at the best time for both of us. With clicks, I have all the data I need to make wise decisions.
What do you dislike about the product?
Not all features are available with the basic SKU purchase, but as you and your leadership get to know it better, you can add more to make it even better. It would be great if it was all included for ease.
What problems is the product solving and how is that benefiting you?
Metrics on performances were not way to gather until implementing Sales Cloud. Having desperate systems was an issue but now everyone can be transparent and share the data.
An opportunity to expand your creativeness in the sales world
What do you like best about the product?
You can create objects and automate everything your sales process involves. Makes the users more comfortable to use Salesforce and the customers receive this benefits
What do you dislike about the product?
I dislike the other clouds that are not as native as sales for example the marketing cloud
What problems is the product solving and how is that benefiting you?
Funnels cross selling and the lead capturing and conversion from
Digital leads
Digital leads
Single source of truth and a must-have for any business
What do you like best about the product?
Data being in cloud, security, reports and dashboards, amazing apps on the App Exchange, Automations and Flows.
What do you dislike about the product?
Sometimes it's way too hard for admins to extract simple data such as all custom fields created on an object with their API names aside using the Dev Console and receiving a non-friendly excel format
What problems is the product solving and how is that benefiting you?
Sales and Marketing orbs collaborating easily and ops ten being able to easily report on important KPIs and monitor progress
Can’t sell successfully without Salesforce
What do you like best about the product?
Sales Cloud allows us to understand and manage opportunities in the pipeline and give all stakeholders insight into the health of the business in a seamless, integrated way.
What do you dislike about the product?
Salesforce is an incredibly powerful tool but it's only as good as people's consistency in its use. This isn't a platform problem, but a people problem. It can be difficult to understand the difference between leads and prospects And the mechanisms for managing them for a new user
What problems is the product solving and how is that benefiting you?
With lead scoring and activity tracking it allows you to understand how likely it it s customer will convert
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